TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Disappointed. Wow. As a very small LCC member, not only do we have to buy a completely separate package to calculate our Schedule K-1 (TurboTax Business), in order to ENTER a K-1 into our personal taxes we have to UPGRADE another $119 from Deluxe to Premium. $119. To enter one form. I'm also a bit disgusted by the overt push to have your refund pay for the multitude of TurboTax products you must collect along the way. Convenient, right? I guess so if you have another $39 lying around. Where is the transparency around this? Taxes are stressful enough. I'm disappointed with the constant mid-filing marketing schemes being employed. I'm disappointed with the seeming lack of transparency around what products you need and the fact you are basically caught mid-file only to find out you must upgrade or change the entire trajectory of your filing. Feels like a series of traps. As obnoxious as it will be to reenter past information next year, I will be looking elsewhere for 2023 tax filing software.
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo Tax TurboTax is an exultant service I have used for the past 7 years and all has been to my expectations smooth an safe with extra protection for any audits. I don't mess with the IRS under any circumstance. Thank You for the peace of mind.
Date published: 2023-03-12
Rated 5 out of 5 by from Great experience with our Tax Expert! Our Tax Expert, Amy, was awesome! She was incredibly knowledgeable about all of our tax forms and questions. It was a stress free and enjoyable experience, which is probably rare when you are talking about taxes. :-)
Date published: 2023-03-12
Rated 5 out of 5 by from Help Carrol was wonderful Very good two years in a row. Simple and helpful people. 5 stars
Date published: 2023-03-12
Rated 5 out of 5 by from Amazing! Easier than before! Was nervous at first, but the steps by steps really helped.
Date published: 2023-03-12
Rated 5 out of 5 by from Process Made super Easy My recent experience was made super easy and the Tax expert was vey knowledgeable.
Date published: 2023-03-12
Rated 1 out of 5 by from A completely horrific experience There a bug in the RSU filing using the Mac desktop version for 2022, which was not present in previous year. Turbotax literally does the incorrect math and was accidentally adding $2,000 of income from capital gains I never had. How do I know it is a bug? After days of struggling and wrecking my brains as to how that could possible be true, I repeated the same tax filing process from scratch in the online version of Turbotax. Same exact input, but not I did not have the bug. The only caveat is that I had already paid for the desktop version (and for filing the taxes). Then I had to pay another $178 to file the bug-less version of Turbotax online. Bottom line: I had to spend way too much time and money for a bug introduced in 2022. I did not even think this would have be possilble. Shame on you Intuit people for having poor software engineering practices.
Date published: 2023-03-12
Rated 5 out of 5 by from It's good They are helpful they get the job done if anything is wrong they fix it..
Date published: 2023-03-12
Rated 5 out of 5 by from I used to do my taxes manually!! Easy to find new items and old items are already set up.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax was awesome! First time using Turbo Tax and I loved it. It was awesome.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 1841
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Disappointed. Wow. As a very small LCC member, not only do we have to buy a completely separate package to calculate our Schedule K-1 (TurboTax Business), in order to ENTER a K-1 into our personal taxes we have to UPGRADE another $119 from Deluxe to Premium. $119. To enter one form. I'm also a bit disgusted by the overt push to have your refund pay for the multitude of TurboTax products you must collect along the way. Convenient, right? I guess so if you have another $39 lying around. Where is the transparency around this? Taxes are stressful enough. I'm disappointed with the constant mid-filing marketing schemes being employed. I'm disappointed with the seeming lack of transparency around what products you need and the fact you are basically caught mid-file only to find out you must upgrade or change the entire trajectory of your filing. Feels like a series of traps. As obnoxious as it will be to reenter past information next year, I will be looking elsewhere for 2023 tax filing software.
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo Tax TurboTax is an exultant service I have used for the past 7 years and all has been to my expectations smooth an safe with extra protection for any audits. I don't mess with the IRS under any circumstance. Thank You for the peace of mind.
Date published: 2023-03-12
Rated 5 out of 5 by from Great experience with our Tax Expert! Our Tax Expert, Amy, was awesome! She was incredibly knowledgeable about all of our tax forms and questions. It was a stress free and enjoyable experience, which is probably rare when you are talking about taxes. :-)
Date published: 2023-03-12
Rated 5 out of 5 by from Help Carrol was wonderful Very good two years in a row. Simple and helpful people. 5 stars
Date published: 2023-03-12
Rated 5 out of 5 by from Amazing! Easier than before! Was nervous at first, but the steps by steps really helped.
Date published: 2023-03-12
Rated 5 out of 5 by from Process Made super Easy My recent experience was made super easy and the Tax expert was vey knowledgeable.
Date published: 2023-03-12
Rated 1 out of 5 by from A completely horrific experience There a bug in the RSU filing using the Mac desktop version for 2022, which was not present in previous year. Turbotax literally does the incorrect math and was accidentally adding $2,000 of income from capital gains I never had. How do I know it is a bug? After days of struggling and wrecking my brains as to how that could possible be true, I repeated the same tax filing process from scratch in the online version of Turbotax. Same exact input, but not I did not have the bug. The only caveat is that I had already paid for the desktop version (and for filing the taxes). Then I had to pay another $178 to file the bug-less version of Turbotax online. Bottom line: I had to spend way too much time and money for a bug introduced in 2022. I did not even think this would have be possilble. Shame on you Intuit people for having poor software engineering practices.
Date published: 2023-03-12
Rated 5 out of 5 by from It's good They are helpful they get the job done if anything is wrong they fix it..
Date published: 2023-03-12
Rated 5 out of 5 by from I used to do my taxes manually!! Easy to find new items and old items are already set up.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax was awesome! First time using Turbo Tax and I loved it. It was awesome.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 1841