TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from First Time Frustration This is my first time using a paid tax provider in over 40 years of doing my own taxes. I actually did my federal on paper and filed them. When I repeated the process on TT, I owed $2K less and would receive a great state refund. I found the process straightforward enough. The main section that needs improvement is logging or itemizing charity donations. I had 25+ items and it would take too long to individually enter.
Date published: 2023-08-04
Rated 1 out of 5 by from Terrible never using again This use to be easy and FREE. Now they make you pay and it’s 10x harder and more of headache that they say it’s not suppose to give. Im done with them and never using again
Date published: 2023-08-04
Rated 5 out of 5 by from Amendment I love working with Turbo tax professionals. They are all smart tax people. The representative person Ms. Caroline is very professional and knowledgeable and patient with me. My problem was resolved .thanks
Date published: 2023-08-03
Rated 5 out of 5 by from TurboTax is amazing This was easy, less money than in years past and I feel confident.
Date published: 2023-08-03
Rated 5 out of 5 by from EASY TO USE Very detailed and easy to follow the forms and guidance was user friendly
Date published: 2023-08-03
Rated 5 out of 5 by from very easy to work with the online chat person was very good and had answers that io understood
Date published: 2023-08-03
Rated 1 out of 5 by from Awful experience Horrible experience . Nothing works and a huge waste of time!!
Date published: 2023-08-03
Rated 5 out of 5 by from Eighth year anniversary of using Turbo Tax This is the eighth year we've used Turbo Tax. It has never failed me in all this time. When I was working to now being disabled my tax experience has changed. This was the first time I've had to call and speak to a person and they were incredibly kind and helpful I'll keep using them year after year. Everyone should.
Date published: 2023-08-03
Rated 1 out of 5 by from TurboTax is trash still haven't received my 2021 Still haven't received my 2021 return and then this year's return TurboTax charged me $391 to file my taxes. Such a joke.
Date published: 2023-08-03
Rated 3 out of 5 by from Tricky Charges it was easy.. but i don't like the charges applied.
Date published: 2023-08-03
All TurboTax® Offerings Reviews - Page 185
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from First Time Frustration This is my first time using a paid tax provider in over 40 years of doing my own taxes. I actually did my federal on paper and filed them. When I repeated the process on TT, I owed $2K less and would receive a great state refund. I found the process straightforward enough. The main section that needs improvement is logging or itemizing charity donations. I had 25+ items and it would take too long to individually enter.
Date published: 2023-08-04
Rated 1 out of 5 by from Terrible never using again This use to be easy and FREE. Now they make you pay and it’s 10x harder and more of headache that they say it’s not suppose to give. Im done with them and never using again
Date published: 2023-08-04
Rated 5 out of 5 by from Amendment I love working with Turbo tax professionals. They are all smart tax people. The representative person Ms. Caroline is very professional and knowledgeable and patient with me. My problem was resolved .thanks
Date published: 2023-08-03
Rated 5 out of 5 by from TurboTax is amazing This was easy, less money than in years past and I feel confident.
Date published: 2023-08-03
Rated 5 out of 5 by from EASY TO USE Very detailed and easy to follow the forms and guidance was user friendly
Date published: 2023-08-03
Rated 5 out of 5 by from very easy to work with the online chat person was very good and had answers that io understood
Date published: 2023-08-03
Rated 1 out of 5 by from Awful experience Horrible experience . Nothing works and a huge waste of time!!
Date published: 2023-08-03
Rated 5 out of 5 by from Eighth year anniversary of using Turbo Tax This is the eighth year we've used Turbo Tax. It has never failed me in all this time. When I was working to now being disabled my tax experience has changed. This was the first time I've had to call and speak to a person and they were incredibly kind and helpful I'll keep using them year after year. Everyone should.
Date published: 2023-08-03
Rated 1 out of 5 by from TurboTax is trash still haven't received my 2021 Still haven't received my 2021 return and then this year's return TurboTax charged me $391 to file my taxes. Such a joke.
Date published: 2023-08-03
Rated 3 out of 5 by from Tricky Charges it was easy.. but i don't like the charges applied.
Date published: 2023-08-03
All TurboTax® Offerings Reviews - Page 185