TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Excellent experience! Having use TurboTax for my taxes as a first timer, was a great experience. Their plans are affordable, great help with communication and walking you through the steps, and just an amazing experience all around!
Date published: 2021-03-24
Rated 1 out of 5 by from you all took all my refund you all charge me all that money to do my return and i only got 258 back and you all charging me 175 taking all my money you are not true to your word that you do not live up to your word that you do not charge you charge more then you say
Date published: 2021-03-24
Rated 5 out of 5 by from Very pleased with my experience Turbo Tax was super easy to use and made it clear what my return would be.
Date published: 2021-03-24
Rated 5 out of 5 by from SO easy and quick!! I had anxiety about filing my taxes from the previous year but turbo tax made it all very simple and easy to complete.
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax Live Expert was hreat My Live Expert was excellent. After all my forms were uploaded, she got my taxes done and she got me a Federal and a State refund.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT PLATFORM HELPFUL PEOPLE CALLED ME BACK RIGHT AWAY AND SHE CHECKED MY RETURNS FOR MISTAKES
Date published: 2021-03-24
Rated 1 out of 5 by from Not worth it. I paid $345 for no communication and my taxes not being done when I was told they would be. Took a week longer than I was told, which I understand stuff happens, but again there was no communication. I wrote two messages during that week asking what was going on without a response to messages EVER.
Date published: 2021-03-24
Rated 4 out of 5 by from good job i dont want to do this part i dont want to do this part i dont want to do this part
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax Is Awesome ! Gabriella was Awesome !!! She helped me with every step of the way .
Date published: 2021-03-24
Rated 2 out of 5 by from Lack of communication I use the TurboTax app and the app I don’t see an option to be able to speak directly to my agent that I worked with it also really upsets me that I have no idea when I’m going to be getting my return back it also really upsets me that I don’t know when I’ll be getting my stimulus check because I have not received my taxes yet and that is what the IRS directly told me. It’s confusing for me to have my taxes done and then hear from friends who have not done their taxes some of which I’ve never done taxes have been able to receive their stimulus checks. Even now after I have been approved for my tax return for a good 2 to 3 weeks I still have no idea when I’m receiving my money and that is extremely upsetting I will likely not be using this service next year.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 1838
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent experience! Having use TurboTax for my taxes as a first timer, was a great experience. Their plans are affordable, great help with communication and walking you through the steps, and just an amazing experience all around!
Date published: 2021-03-24
Rated 1 out of 5 by from you all took all my refund you all charge me all that money to do my return and i only got 258 back and you all charging me 175 taking all my money you are not true to your word that you do not live up to your word that you do not charge you charge more then you say
Date published: 2021-03-24
Rated 5 out of 5 by from Very pleased with my experience Turbo Tax was super easy to use and made it clear what my return would be.
Date published: 2021-03-24
Rated 5 out of 5 by from SO easy and quick!! I had anxiety about filing my taxes from the previous year but turbo tax made it all very simple and easy to complete.
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax Live Expert was hreat My Live Expert was excellent. After all my forms were uploaded, she got my taxes done and she got me a Federal and a State refund.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT PLATFORM HELPFUL PEOPLE CALLED ME BACK RIGHT AWAY AND SHE CHECKED MY RETURNS FOR MISTAKES
Date published: 2021-03-24
Rated 1 out of 5 by from Not worth it. I paid $345 for no communication and my taxes not being done when I was told they would be. Took a week longer than I was told, which I understand stuff happens, but again there was no communication. I wrote two messages during that week asking what was going on without a response to messages EVER.
Date published: 2021-03-24
Rated 4 out of 5 by from good job i dont want to do this part i dont want to do this part i dont want to do this part
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax Is Awesome ! Gabriella was Awesome !!! She helped me with every step of the way .
Date published: 2021-03-24
Rated 2 out of 5 by from Lack of communication I use the TurboTax app and the app I don’t see an option to be able to speak directly to my agent that I worked with it also really upsets me that I have no idea when I’m going to be getting my return back it also really upsets me that I don’t know when I’ll be getting my stimulus check because I have not received my taxes yet and that is what the IRS directly told me. It’s confusing for me to have my taxes done and then hear from friends who have not done their taxes some of which I’ve never done taxes have been able to receive their stimulus checks. Even now after I have been approved for my tax return for a good 2 to 3 weeks I still have no idea when I’m receiving my money and that is extremely upsetting I will likely not be using this service next year.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 1838