TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
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TurboTax Live Full Service
Rated 5 out of 5 by
Roclip from
TurboTax is excellent, better than H&R.
Easy to use with many helpful suggestions. Hope build-in AI will be available in 2023 version.
Date published: 2023-04-17
Rated 3 out of 5 by
PapaCook from
TurboTax Business for filing Form 1041 returns
I've been using TurboTax desktop products since 2010 but this year had to buy the Business (download) to get the 1041 for both an Estate return and a Trust return. It worked similarly to the other products I was familiar with until I tried to download 1099-B from a stockbroker----the Business program was missing the feature I was familiar with from past TurboTax products! That made for a huge problem since had many stock sales capital gain/loss transactions for the Estate return! . . . after hours spent waiting in queue, and speaking with customer service still no resolve. I manually entered the 1099-B summary totals and therefore had to print the tax return so could add supporting statements/documentation. Then came the second surprise! When completed the much simpler Trust 1041, since only one small 1099-INT, I attempted to e-file the return I got a pop-up warning message > "failed to transmit return try again later" I tried again the same day then again next day (first time I ever saw this problem with TurboTax) couldn't find answer on TurboTax website nor could the customer support person give me answer--when placed me on hold the call dropped!
Date published: 2023-04-17
Rated 4 out of 5 by
Overdrive 1955 from
This is my 9th year using Turbo Tax
All in all, a great product for a tough tax system. What I think is great is the ability to work on the tax return over as many sessions as you need. You can modify as many times as needed. Makes doing your taxes almost painless. By having the time to enter all my expenses, it saves me money over having a pro do them.
Date published: 2023-04-17
Rated 5 out of 5 by
null from
Always great
Always great and easy - Turbo Tax has been my to go to for many years.
Date published: 2023-04-17
Rated 2 out of 5 by
WOWTHISWASNOTCHEAP from
Expensive
Easy to use, but very expensive if you have simple investments, I put filing off so that was my fault, but still, never using this service again if I can help it. I'm filing in February next time. There are competitors who can easily file for free - there is a little bit more work involved, but it'll save you and I a bunch of money.
Date published: 2023-04-17
Rated 1 out of 5 by
NNNNNNNNNNNNNNN3 from
Joke of software
Won't let me easily download my files for printing. The software is running into issues connecting to my printer and does not give an option to immediately download the documents.
Date published: 2023-04-17
Rated 4 out of 5 by
hoosierkareno from
A lot easier to use than TaxSlayer
I feel a lot more confident using TurboTax than using TaxSlayer. The main reasons are that I could import information from financial institutions and when this was not possible the information requested lined up exactly by box number with the information on the forms I have.
Date published: 2023-04-17
Rated 5 out of 5 by
ka15 from
Awesome
very Good. well organized. was able to see every tool I needed.
Date published: 2023-04-17
Rated 1 out of 5 by
rr6772 from
it didn't let me change to not live subscription
I didn't need or used the services of live and it didn't let me change my product to premium regular file option.
Date published: 2023-04-17
Rated 5 out of 5 by
married with kids from
on line help was awesome
i spoke with a number of people who helped me to complete my taxes. Each person was professional and did not rush me off the phone
All TurboTax® Offerings Reviews - Page 1835
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Roclip from
TurboTax is excellent, better than H&R.
Easy to use with many helpful suggestions. Hope build-in AI will be available in 2023 version.
Date published: 2023-04-17
Rated 3 out of 5 by
PapaCook from
TurboTax Business for filing Form 1041 returns
I've been using TurboTax desktop products since 2010 but this year had to buy the Business (download) to get the 1041 for both an Estate return and a Trust return. It worked similarly to the other products I was familiar with until I tried to download 1099-B from a stockbroker----the Business program was missing the feature I was familiar with from past TurboTax products! That made for a huge problem since had many stock sales capital gain/loss transactions for the Estate return! . . . after hours spent waiting in queue, and speaking with customer service still no resolve. I manually entered the 1099-B summary totals and therefore had to print the tax return so could add supporting statements/documentation. Then came the second surprise! When completed the much simpler Trust 1041, since only one small 1099-INT, I attempted to e-file the return I got a pop-up warning message > "failed to transmit return try again later" I tried again the same day then again next day (first time I ever saw this problem with TurboTax) couldn't find answer on TurboTax website nor could the customer support person give me answer--when placed me on hold the call dropped!
Date published: 2023-04-17
Rated 4 out of 5 by
Overdrive 1955 from
This is my 9th year using Turbo Tax
All in all, a great product for a tough tax system. What I think is great is the ability to work on the tax return over as many sessions as you need. You can modify as many times as needed. Makes doing your taxes almost painless. By having the time to enter all my expenses, it saves me money over having a pro do them.
Date published: 2023-04-17
Rated 5 out of 5 by
null from
Always great
Always great and easy - Turbo Tax has been my to go to for many years.
Date published: 2023-04-17
Rated 2 out of 5 by
WOWTHISWASNOTCHEAP from
Expensive
Easy to use, but very expensive if you have simple investments, I put filing off so that was my fault, but still, never using this service again if I can help it. I'm filing in February next time. There are competitors who can easily file for free - there is a little bit more work involved, but it'll save you and I a bunch of money.
Date published: 2023-04-17
Rated 1 out of 5 by
NNNNNNNNNNNNNNN3 from
Joke of software
Won't let me easily download my files for printing. The software is running into issues connecting to my printer and does not give an option to immediately download the documents.
Date published: 2023-04-17
Rated 4 out of 5 by
hoosierkareno from
A lot easier to use than TaxSlayer
I feel a lot more confident using TurboTax than using TaxSlayer. The main reasons are that I could import information from financial institutions and when this was not possible the information requested lined up exactly by box number with the information on the forms I have.
Date published: 2023-04-17
Rated 5 out of 5 by
ka15 from
Awesome
very Good. well organized. was able to see every tool I needed.
Date published: 2023-04-17
Rated 1 out of 5 by
rr6772 from
it didn't let me change to not live subscription
I didn't need or used the services of live and it didn't let me change my product to premium regular file option.
Date published: 2023-04-17
Rated 5 out of 5 by
married with kids from
on line help was awesome
i spoke with a number of people who helped me to complete my taxes. Each person was professional and did not rush me off the phone
All TurboTax® Offerings Reviews - Page 1835
Date published: 2023-04-17