TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is excellent, better than H&R. Easy to use with many helpful suggestions. Hope build-in AI will be available in 2023 version.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax Business for filing Form 1041 returns I've been using TurboTax desktop products since 2010 but this year had to buy the Business (download) to get the 1041 for both an Estate return and a Trust return. It worked similarly to the other products I was familiar with until I tried to download 1099-B from a stockbroker----the Business program was missing the feature I was familiar with from past TurboTax products! That made for a huge problem since had many stock sales capital gain/loss transactions for the Estate return! . . . after hours spent waiting in queue, and speaking with customer service still no resolve. I manually entered the 1099-B summary totals and therefore had to print the tax return so could add supporting statements/documentation. Then came the second surprise! When completed the much simpler Trust 1041, since only one small 1099-INT, I attempted to e-file the return I got a pop-up warning message > "failed to transmit return try again later" I tried again the same day then again next day (first time I ever saw this problem with TurboTax) couldn't find answer on TurboTax website nor could the customer support person give me answer--when placed me on hold the call dropped!
Date published: 2023-04-17
Rated 4 out of 5 by from This is my 9th year using Turbo Tax All in all, a great product for a tough tax system. What I think is great is the ability to work on the tax return over as many sessions as you need. You can modify as many times as needed. Makes doing your taxes almost painless. By having the time to enter all my expenses, it saves me money over having a pro do them.
Date published: 2023-04-17
Rated 5 out of 5 by from Always great Always great and easy - Turbo Tax has been my to go to for many years.
Date published: 2023-04-17
Rated 2 out of 5 by from Expensive Easy to use, but very expensive if you have simple investments, I put filing off so that was my fault, but still, never using this service again if I can help it. I'm filing in February next time. There are competitors who can easily file for free - there is a little bit more work involved, but it'll save you and I a bunch of money.
Date published: 2023-04-17
Rated 1 out of 5 by from Joke of software Won't let me easily download my files for printing. The software is running into issues connecting to my printer and does not give an option to immediately download the documents.
Date published: 2023-04-17
Rated 4 out of 5 by from A lot easier to use than TaxSlayer I feel a lot more confident using TurboTax than using TaxSlayer. The main reasons are that I could import information from financial institutions and when this was not possible the information requested lined up exactly by box number with the information on the forms I have.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome very Good. well organized. was able to see every tool I needed.
Date published: 2023-04-17
Rated 1 out of 5 by from it didn't let me change to not live subscription I didn't need or used the services of live and it didn't let me change my product to premium regular file option.
Date published: 2023-04-17
Rated 5 out of 5 by from on line help was awesome i spoke with a number of people who helped me to complete my taxes. Each person was professional and did not rush me off the phone
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1835
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is excellent, better than H&R. Easy to use with many helpful suggestions. Hope build-in AI will be available in 2023 version.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax Business for filing Form 1041 returns I've been using TurboTax desktop products since 2010 but this year had to buy the Business (download) to get the 1041 for both an Estate return and a Trust return. It worked similarly to the other products I was familiar with until I tried to download 1099-B from a stockbroker----the Business program was missing the feature I was familiar with from past TurboTax products! That made for a huge problem since had many stock sales capital gain/loss transactions for the Estate return! . . . after hours spent waiting in queue, and speaking with customer service still no resolve. I manually entered the 1099-B summary totals and therefore had to print the tax return so could add supporting statements/documentation. Then came the second surprise! When completed the much simpler Trust 1041, since only one small 1099-INT, I attempted to e-file the return I got a pop-up warning message > "failed to transmit return try again later" I tried again the same day then again next day (first time I ever saw this problem with TurboTax) couldn't find answer on TurboTax website nor could the customer support person give me answer--when placed me on hold the call dropped!
Date published: 2023-04-17
Rated 4 out of 5 by from This is my 9th year using Turbo Tax All in all, a great product for a tough tax system. What I think is great is the ability to work on the tax return over as many sessions as you need. You can modify as many times as needed. Makes doing your taxes almost painless. By having the time to enter all my expenses, it saves me money over having a pro do them.
Date published: 2023-04-17
Rated 5 out of 5 by from Always great Always great and easy - Turbo Tax has been my to go to for many years.
Date published: 2023-04-17
Rated 2 out of 5 by from Expensive Easy to use, but very expensive if you have simple investments, I put filing off so that was my fault, but still, never using this service again if I can help it. I'm filing in February next time. There are competitors who can easily file for free - there is a little bit more work involved, but it'll save you and I a bunch of money.
Date published: 2023-04-17
Rated 1 out of 5 by from Joke of software Won't let me easily download my files for printing. The software is running into issues connecting to my printer and does not give an option to immediately download the documents.
Date published: 2023-04-17
Rated 4 out of 5 by from A lot easier to use than TaxSlayer I feel a lot more confident using TurboTax than using TaxSlayer. The main reasons are that I could import information from financial institutions and when this was not possible the information requested lined up exactly by box number with the information on the forms I have.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome very Good. well organized. was able to see every tool I needed.
Date published: 2023-04-17
Rated 1 out of 5 by from it didn't let me change to not live subscription I didn't need or used the services of live and it didn't let me change my product to premium regular file option.
Date published: 2023-04-17
Rated 5 out of 5 by from on line help was awesome i spoke with a number of people who helped me to complete my taxes. Each person was professional and did not rush me off the phone
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1835