TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I love Turbo Tax Turbo Tax takes all the worry out of preparing our taxes. I love the prompts to be sure we haven't missed anything and helpful confirmations along the way. Please keep up the good work with this program!! I love it!!
Date published: 2023-04-17
Rated 5 out of 5 by from HATE to have to do taxes!!!! Turbo Tax on line program is clear and concise and easy to navigate through.
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax worse AND more expensive each year 1) The online payment mechanism was always weak in TurboTax taking you out of the program than back in (with luck and no mention of how it will work). It got worse: Under windows 10 that special window is very buggy: You try to resize it and it goes hiding behind the main TurboTax window and can't be touched any longer! All you can do is close it fully and restart. Of course all your info must be entered again :( 2) If you have a Identity Protection Pin it won't ask about it. You have to remember to explicitly direct the program to the sub menu (> Fed Taxes > Other Tax Situations > etc.). Help the user? 3) I finally was ready to transmit and then after I hit the final button, it comes back with "We found an error that we could not see before". What!? This is after having been ensured that the return was fine and ready to send. 4) To top it off it then wanted a 1099-MISC BOX 17 state code and the program could not help me figure out what I should put here. It asked this in the form format, so no walk through. The form itself said two letters, so I guessed I put my home state (CA) - right? Let's hope so - thanks for not guiding anything that's a bit difficult TurboTax! 5) Oh, let's also do away with importing W2's and other items from financial institutions: You now have to sign up - supposedly for "security reasons". To avoid massive frustration anticipated with yet another signup and password loop, I simply entered everything by hand which saved me a considerable amount of time for sure. Note that the import process was always buggy anyway, typically requiring you to find out yourself the fair value at which stocks were acquired from reports (often hardcopy) that come from the same financial institution that TurboTax is suppodly downloading from. This is really not worth it, now that I would face two problems (sign up loop and incomplete downloads). 6) Purchased dluxe through Costco online. What a chore. First, after you purchase it takes about 1 hr before you get the product code. What!?!? One hour for modern day computers to route a fully anticipated part of the process to me!?!? Unbelievable. 7) But of course the price sky rockets while quality issues mount: The price for deluxe purchased online through Costco was $47.99 (yes), and I was at least salivating already over the promised $10 rebate toward the state product. But then when you read the fine print you have to use the same credit card as the one used for the main purchase. Well this led to some logistical difficulties that I will try to avoid explaining here but involved my wife and I to get involved - let's make it hard again. The state product is also an astonishing $45. So I got this down to $35 - yippee! But wait, for efile you must pay another $25 and go through the very fragile (buggy) window item that I already referred to above AGAIN. So after wasting some more time and now having paid three times, we are at $48 + $45 - $10 + $25 = $108 !! If the product and the experience was great this might be acceptable - but the experience is rather stressful and frustratingly buggy and slow. Please become the company you used to be long ago.
Date published: 2023-04-17
Rated 5 out of 5 by from Love it! I like that it covers all areas & has tips. Ease of use.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm thankful for Turbo Tax Turbo Tax is a quick and easy way to file the Federal and State Income Tax Returns.
Date published: 2023-04-17
Rated 5 out of 5 by from fantastico great they were easy to use, straight foward and helpfull
Date published: 2023-04-17
Rated 5 out of 5 by from Taxes are confusing, but TurboTax helps a lot I've had some fairly rough challenges with my taxes over the years, but I've really come to find that TurboTax does as good a job as I could possibly hope for with explaining confusing situations and in proving me help when I really need it. I love the fact that they keep a lot of historical information for me and, in doing so, I've never suffered a loss of privacy or data compromise. I use them every year and every year I'm more than satisfied with their performance.
Date published: 2023-04-17
Rated 4 out of 5 by from real easy it was fairly easy to do. It allowed me to stop and go back as needed.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBOTAX IS A BREEZE, CUSTOMER SERVICE- WONDERFUL Once I got the hang of it, it was nice to be able to review and return to make sure I didn't have errors. I was most pleased by the customer service- online chat + phone call. Carmen was the rep who helped me and he stuck with me all the way to the end.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but Support not great but overall easier than last year. Chat help wasted time and held me up as well as being completely ineffective
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1833
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax Turbo Tax takes all the worry out of preparing our taxes. I love the prompts to be sure we haven't missed anything and helpful confirmations along the way. Please keep up the good work with this program!! I love it!!
Date published: 2023-04-17
Rated 5 out of 5 by from HATE to have to do taxes!!!! Turbo Tax on line program is clear and concise and easy to navigate through.
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax worse AND more expensive each year 1) The online payment mechanism was always weak in TurboTax taking you out of the program than back in (with luck and no mention of how it will work). It got worse: Under windows 10 that special window is very buggy: You try to resize it and it goes hiding behind the main TurboTax window and can't be touched any longer! All you can do is close it fully and restart. Of course all your info must be entered again :( 2) If you have a Identity Protection Pin it won't ask about it. You have to remember to explicitly direct the program to the sub menu (> Fed Taxes > Other Tax Situations > etc.). Help the user? 3) I finally was ready to transmit and then after I hit the final button, it comes back with "We found an error that we could not see before". What!? This is after having been ensured that the return was fine and ready to send. 4) To top it off it then wanted a 1099-MISC BOX 17 state code and the program could not help me figure out what I should put here. It asked this in the form format, so no walk through. The form itself said two letters, so I guessed I put my home state (CA) - right? Let's hope so - thanks for not guiding anything that's a bit difficult TurboTax! 5) Oh, let's also do away with importing W2's and other items from financial institutions: You now have to sign up - supposedly for "security reasons". To avoid massive frustration anticipated with yet another signup and password loop, I simply entered everything by hand which saved me a considerable amount of time for sure. Note that the import process was always buggy anyway, typically requiring you to find out yourself the fair value at which stocks were acquired from reports (often hardcopy) that come from the same financial institution that TurboTax is suppodly downloading from. This is really not worth it, now that I would face two problems (sign up loop and incomplete downloads). 6) Purchased dluxe through Costco online. What a chore. First, after you purchase it takes about 1 hr before you get the product code. What!?!? One hour for modern day computers to route a fully anticipated part of the process to me!?!? Unbelievable. 7) But of course the price sky rockets while quality issues mount: The price for deluxe purchased online through Costco was $47.99 (yes), and I was at least salivating already over the promised $10 rebate toward the state product. But then when you read the fine print you have to use the same credit card as the one used for the main purchase. Well this led to some logistical difficulties that I will try to avoid explaining here but involved my wife and I to get involved - let's make it hard again. The state product is also an astonishing $45. So I got this down to $35 - yippee! But wait, for efile you must pay another $25 and go through the very fragile (buggy) window item that I already referred to above AGAIN. So after wasting some more time and now having paid three times, we are at $48 + $45 - $10 + $25 = $108 !! If the product and the experience was great this might be acceptable - but the experience is rather stressful and frustratingly buggy and slow. Please become the company you used to be long ago.
Date published: 2023-04-17
Rated 5 out of 5 by from Love it! I like that it covers all areas & has tips. Ease of use.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm thankful for Turbo Tax Turbo Tax is a quick and easy way to file the Federal and State Income Tax Returns.
Date published: 2023-04-17
Rated 5 out of 5 by from fantastico great they were easy to use, straight foward and helpfull
Date published: 2023-04-17
Rated 5 out of 5 by from Taxes are confusing, but TurboTax helps a lot I've had some fairly rough challenges with my taxes over the years, but I've really come to find that TurboTax does as good a job as I could possibly hope for with explaining confusing situations and in proving me help when I really need it. I love the fact that they keep a lot of historical information for me and, in doing so, I've never suffered a loss of privacy or data compromise. I use them every year and every year I'm more than satisfied with their performance.
Date published: 2023-04-17
Rated 4 out of 5 by from real easy it was fairly easy to do. It allowed me to stop and go back as needed.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBOTAX IS A BREEZE, CUSTOMER SERVICE- WONDERFUL Once I got the hang of it, it was nice to be able to review and return to make sure I didn't have errors. I was most pleased by the customer service- online chat + phone call. Carmen was the rep who helped me and he stuck with me all the way to the end.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but Support not great but overall easier than last year. Chat help wasted time and held me up as well as being completely ineffective
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1833