TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Awesome Program This was probably the most simple return I've ever experienced. Fast and accurate filing. I highly recommend this program to all.
Date published: 2021-05-11
Rated 5 out of 5 by from An English Teacher's Answered Prayers! Step by step support, answered all my questions, and made the process beyond easy! I needed this piece of mind during a pandemic year.
Date published: 2021-05-11
Rated 5 out of 5 by from Easy very easy to use. I wish I did not have to pay money to report my stocks, but its not bad for the speed and simplicity turbotax provides.
Date published: 2021-05-11
Rated 3 out of 5 by from unable to download customer support is not unhelpful at all, I install the CD in desk top computer, but unable to download turbotax into my Mac even though the agreement stated I can install via CD or download into 5 computers I own. This is the first year turbotax has this problem. Customer support was unmilling to help and provider no solutions, I purchase turbotax for this benefit of install in 5 computers, if turbotax no longer has this benefit, then I will consider purchase other tax reporting product in the future.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax works Turbotax works and makes taxes easier. However frustrating that they work so hard to sell you all kinds of things you don't need and add extra fees in that you might not otherwise see. I might try a different method next year.
Date published: 2021-05-11
Rated 4 out of 5 by from Great tool for tax filing Filing a tax return was not easy, but TurboTax helped me go through this jungle. No five stars right now because I just finished my filing and waiting for the money from IRS.
Date published: 2021-05-11
Rated 2 out of 5 by from Good software but issues with historical records I used to love TurboTax but I am finding from year to year it is getting harder to use and keep all my records in one place in one program. Last year I purchased the turbo-tax softeware in an office supply store and this year did the return online. BIG mistake. It is like working with two different companies. Very frustrating. Then I learned that you now have to purchase file storage to keep a historical record of your taxes. That is not competitive with other companies. Customer service is good but the company I find makes things hard for its returning customers.
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax was great I loved the Simplicity that this tool provided for my needs.
Date published: 2021-05-11
Rated 3 out of 5 by from Good First time using this program and found it kind of hard to follow. Used HRBlock in the past.
Date published: 2021-05-11
Rated 5 out of 5 by from Excellent product Great product! Fast, accurate calculation and the information carry-over from last year's TurboTax submission was excellent. Compliance with MN tax requirements was up-to-date and we especially liked the Minnesota electronic property tax filing feature (Note: Customer service response time remains 'very' slow. TurboTax needs to correct this short-coming!) Thank you! We will count on TurboTax again next year.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1830
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Program This was probably the most simple return I've ever experienced. Fast and accurate filing. I highly recommend this program to all.
Date published: 2021-05-11
Rated 5 out of 5 by from An English Teacher's Answered Prayers! Step by step support, answered all my questions, and made the process beyond easy! I needed this piece of mind during a pandemic year.
Date published: 2021-05-11
Rated 5 out of 5 by from Easy very easy to use. I wish I did not have to pay money to report my stocks, but its not bad for the speed and simplicity turbotax provides.
Date published: 2021-05-11
Rated 3 out of 5 by from unable to download customer support is not unhelpful at all, I install the CD in desk top computer, but unable to download turbotax into my Mac even though the agreement stated I can install via CD or download into 5 computers I own. This is the first year turbotax has this problem. Customer support was unmilling to help and provider no solutions, I purchase turbotax for this benefit of install in 5 computers, if turbotax no longer has this benefit, then I will consider purchase other tax reporting product in the future.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax works Turbotax works and makes taxes easier. However frustrating that they work so hard to sell you all kinds of things you don't need and add extra fees in that you might not otherwise see. I might try a different method next year.
Date published: 2021-05-11
Rated 4 out of 5 by from Great tool for tax filing Filing a tax return was not easy, but TurboTax helped me go through this jungle. No five stars right now because I just finished my filing and waiting for the money from IRS.
Date published: 2021-05-11
Rated 2 out of 5 by from Good software but issues with historical records I used to love TurboTax but I am finding from year to year it is getting harder to use and keep all my records in one place in one program. Last year I purchased the turbo-tax softeware in an office supply store and this year did the return online. BIG mistake. It is like working with two different companies. Very frustrating. Then I learned that you now have to purchase file storage to keep a historical record of your taxes. That is not competitive with other companies. Customer service is good but the company I find makes things hard for its returning customers.
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax was great I loved the Simplicity that this tool provided for my needs.
Date published: 2021-05-11
Rated 3 out of 5 by from Good First time using this program and found it kind of hard to follow. Used HRBlock in the past.
Date published: 2021-05-11
Rated 5 out of 5 by from Excellent product Great product! Fast, accurate calculation and the information carry-over from last year's TurboTax submission was excellent. Compliance with MN tax requirements was up-to-date and we especially liked the Minnesota electronic property tax filing feature (Note: Customer service response time remains 'very' slow. TurboTax needs to correct this short-coming!) Thank you! We will count on TurboTax again next year.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1830