TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Good for Federal, terrible for State For the federal forms, I'd say it's good, although I don't really know since I've been only using TT for the past 20 years. One major dislike I have is that when I fill out data in the "Step-by-Step" process, if I decide to circle back and check (or re-check) what I've done, it doesn't save all the selections I've made. It saves the financial info, but not all the rest. Shouldn't be that hard to program it to literally save all my data and selections. For the state of Delaware, it's practically worthless. I have to go online to the state's own (and free) filing system. TT does not properly handle the allocation of itemized deductions when filing a "Combined Separate" return (it's a unique Delaware option that gives married couples a tax break vs filing "Joint" or "Separate". But TT is incorrectly limiting the State Tax (property tax) deduction. For tax year 2019, I saved about $90 by not using TT and filing on the state system. For 2020 it was $124. Very disappointing.
Date published: 2021-05-07
Rated 1 out of 5 by from Lost My data Entered data through income in Feb/Mar. Came back the first of April and all the data was gone and had to start over.
Date published: 2021-05-07
Rated 5 out of 5 by from turbo tax is awesome I've had very good experiences with Turbo Tax every year
Date published: 2021-05-07
Rated 5 out of 5 by from User Friendly! I have been hesitant to give up control and have had written my tax returns for years. Turbo Tax was great and very user friendly!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is always great. Always good and easy to use. Have been using the software for several years and never had any issues.
Date published: 2021-05-07
Rated 4 out of 5 by from very helpful if needed!!! I am not knowledgeable when it comes to taxes. I was told this is not the year to do them on my own because I am self employed and with covid and laws changing I should go somewhere. I wanted to try them on my own anyway. I am so glad I did! The online live chat folks I spoke with were more than helpful and went above and beyond to answer my questions and review my work and made me feel very confident that I made the right choice to file with turbo tax in the comfort of my own home. The only reason I gave 4 stars instead of 5 is because ultimately it did end up costing about $400 for me to file. I bought turbo tax for about $75 on sale and then had to pay $315 to file. Well worth it just a little unexpected.
Date published: 2021-05-07
Rated 5 out of 5 by from great Used for man years. Will continue to use as the years go by.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy! So easy to follow site. Turbo tax Online makes it easy.
Date published: 2021-05-07
Rated 1 out of 5 by from Okay I wasn't happy with the service I had a lot of problems with the first accountant
Date published: 2021-05-07
Rated 5 out of 5 by from Better than ever Been using TurboTax for several years and it just keeps getting better. For some reason this year just went super smoothly and when I had questions or face a slight hurdle in getting to the finish line, TurboTax was right there with the answer/ solution. Great!
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1830
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Good for Federal, terrible for State For the federal forms, I'd say it's good, although I don't really know since I've been only using TT for the past 20 years. One major dislike I have is that when I fill out data in the "Step-by-Step" process, if I decide to circle back and check (or re-check) what I've done, it doesn't save all the selections I've made. It saves the financial info, but not all the rest. Shouldn't be that hard to program it to literally save all my data and selections. For the state of Delaware, it's practically worthless. I have to go online to the state's own (and free) filing system. TT does not properly handle the allocation of itemized deductions when filing a "Combined Separate" return (it's a unique Delaware option that gives married couples a tax break vs filing "Joint" or "Separate". But TT is incorrectly limiting the State Tax (property tax) deduction. For tax year 2019, I saved about $90 by not using TT and filing on the state system. For 2020 it was $124. Very disappointing.
Date published: 2021-05-07
Rated 1 out of 5 by from Lost My data Entered data through income in Feb/Mar. Came back the first of April and all the data was gone and had to start over.
Date published: 2021-05-07
Rated 5 out of 5 by from turbo tax is awesome I've had very good experiences with Turbo Tax every year
Date published: 2021-05-07
Rated 5 out of 5 by from User Friendly! I have been hesitant to give up control and have had written my tax returns for years. Turbo Tax was great and very user friendly!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is always great. Always good and easy to use. Have been using the software for several years and never had any issues.
Date published: 2021-05-07
Rated 4 out of 5 by from very helpful if needed!!! I am not knowledgeable when it comes to taxes. I was told this is not the year to do them on my own because I am self employed and with covid and laws changing I should go somewhere. I wanted to try them on my own anyway. I am so glad I did! The online live chat folks I spoke with were more than helpful and went above and beyond to answer my questions and review my work and made me feel very confident that I made the right choice to file with turbo tax in the comfort of my own home. The only reason I gave 4 stars instead of 5 is because ultimately it did end up costing about $400 for me to file. I bought turbo tax for about $75 on sale and then had to pay $315 to file. Well worth it just a little unexpected.
Date published: 2021-05-07
Rated 5 out of 5 by from great Used for man years. Will continue to use as the years go by.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy! So easy to follow site. Turbo tax Online makes it easy.
Date published: 2021-05-07
Rated 1 out of 5 by from Okay I wasn't happy with the service I had a lot of problems with the first accountant
Date published: 2021-05-07
Rated 5 out of 5 by from Better than ever Been using TurboTax for several years and it just keeps getting better. For some reason this year just went super smoothly and when I had questions or face a slight hurdle in getting to the finish line, TurboTax was right there with the answer/ solution. Great!
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1830