TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TT seems more complicated this year more complicated to use. experienced a lot of back and forth
Date published: 2022-04-14
Rated 5 out of 5 by from easy Very easy to use and good explanations. The only way to do taxes
Date published: 2022-04-14
Rated 1 out of 5 by from EHHH Ive never had to pay to file but suddenly at the end it made me and added on all these fees. Very dissatisfied with services.
Date published: 2022-04-14
Rated 4 out of 5 by from Easy to use I like the site easy to use. Had trouble logging in. Had to do the long version. When I was close to the end to efile, I left site to check number. Went back and had to login again, but wouldn't except my password again. So Had to reset it again. Did like that it uploaded a lot of the info. Was very quick and easy, otherwise.
Date published: 2022-04-14
Rated 1 out of 5 by from NJ State Return Can Not Be Transmitted Electronica The New Jersey State Corp return can not be transmitted electronically, as required by the State of New Jersey. I will not be using Turbo Tax again.
Date published: 2022-04-14
Rated 3 out of 5 by from Not as deceptive as last year's instructions TurboTax fees were a bit more clear this year and the free version (I've typically filed what used to be the form 1040EZ) actually worked this time.
Date published: 2022-04-14
Rated 4 out of 5 by from Great Product Nice product and great supporting documents. One small thing i was not able to find the import link for crypto currency. I had to type
Date published: 2022-04-14
Rated 5 out of 5 by from Gets you the highest refund! Turbo tax gets you the highest refund. I compared with several other tax prep services and you are covered if the IRS wants to audit you. They have your back!
Date published: 2022-04-14
Rated 1 out of 5 by from Turbotax is lobbying to make taxes harder The software is fine, but it is only required because Turbotax lobbies congress to prevent taxes from being done automatically
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax was vexxing this year I had what should not have been that complicated a return, but from the get-go, I had to ask for help from turbo tax representatives. Some were better than others, and one clearly understood what I needed to do, both from a tax perspective and a tubotax perspective to get to the correct amount owed. Unfortunately, he was the first person I spoke with and I was unsure of some information I needed before proceeding. I never spoke to someone as knowledgeable, particularly about how to enter this particular issue into turbotax again. After speaking with about 5 turbotax CPAs/tax people, I gave up and decided to use the full service tax option in turbotax. I assumed, since it was all turbotax, that I would be able to just shift from the do it myself part to full service without re-entering all my information. This was completely false and it took another large piece of time and effort to switch. Kimberli was great and she did help with my issue, but it took an extra week for this process, and that has just delayed my tax return, which I had hoped to complete the last week in March. I used to love turbotax and I don't love it any more. I may or may not use it again next year to file my return. But, I would love to love it again because for so many years it made filing my return easy. That was not the case this year.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1829
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TT seems more complicated this year more complicated to use. experienced a lot of back and forth
Date published: 2022-04-14
Rated 5 out of 5 by from easy Very easy to use and good explanations. The only way to do taxes
Date published: 2022-04-14
Rated 1 out of 5 by from EHHH Ive never had to pay to file but suddenly at the end it made me and added on all these fees. Very dissatisfied with services.
Date published: 2022-04-14
Rated 4 out of 5 by from Easy to use I like the site easy to use. Had trouble logging in. Had to do the long version. When I was close to the end to efile, I left site to check number. Went back and had to login again, but wouldn't except my password again. So Had to reset it again. Did like that it uploaded a lot of the info. Was very quick and easy, otherwise.
Date published: 2022-04-14
Rated 1 out of 5 by from NJ State Return Can Not Be Transmitted Electronica The New Jersey State Corp return can not be transmitted electronically, as required by the State of New Jersey. I will not be using Turbo Tax again.
Date published: 2022-04-14
Rated 3 out of 5 by from Not as deceptive as last year's instructions TurboTax fees were a bit more clear this year and the free version (I've typically filed what used to be the form 1040EZ) actually worked this time.
Date published: 2022-04-14
Rated 4 out of 5 by from Great Product Nice product and great supporting documents. One small thing i was not able to find the import link for crypto currency. I had to type
Date published: 2022-04-14
Rated 5 out of 5 by from Gets you the highest refund! Turbo tax gets you the highest refund. I compared with several other tax prep services and you are covered if the IRS wants to audit you. They have your back!
Date published: 2022-04-14
Rated 1 out of 5 by from Turbotax is lobbying to make taxes harder The software is fine, but it is only required because Turbotax lobbies congress to prevent taxes from being done automatically
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax was vexxing this year I had what should not have been that complicated a return, but from the get-go, I had to ask for help from turbo tax representatives. Some were better than others, and one clearly understood what I needed to do, both from a tax perspective and a tubotax perspective to get to the correct amount owed. Unfortunately, he was the first person I spoke with and I was unsure of some information I needed before proceeding. I never spoke to someone as knowledgeable, particularly about how to enter this particular issue into turbotax again. After speaking with about 5 turbotax CPAs/tax people, I gave up and decided to use the full service tax option in turbotax. I assumed, since it was all turbotax, that I would be able to just shift from the do it myself part to full service without re-entering all my information. This was completely false and it took another large piece of time and effort to switch. Kimberli was great and she did help with my issue, but it took an extra week for this process, and that has just delayed my tax return, which I had hoped to complete the last week in March. I used to love turbotax and I don't love it any more. I may or may not use it again next year to file my return. But, I would love to love it again because for so many years it made filing my return easy. That was not the case this year.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1829