TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 2 out of 5 by from More complicated than previous free filing years It was often difficult to go back to correct sections. It looped around multiple times for the investment sections and was very unclear. Frustrating but I got through it.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax great ! Turbo tax is very user friendly and agents I worked with are helpful and knowledgeable.
Date published: 2022-04-14
Rated 4 out of 5 by from its easy to use easy to use but figuring out certain things is a little hard. downloading old returns are hard
Date published: 2022-04-14
Rated 4 out of 5 by from awesome i like turbo tax it is easy to use and do your self so far so good i have tried other taxes sites and turbo taxes seems the easiest to understand then any other tax sites
Date published: 2022-04-14
Rated 5 out of 5 by from EASY TO USE! HAVING USED TURBO TAX FOR OVER 20 YEARS, ALWAYS AMAZED AT HOW THEY MAKE IT SO EASY.
Date published: 2022-04-14
Rated 1 out of 5 by from Inconsistencies in Turbo Tax Business Software In filling the tax return for my company, I experienced several inconsistencies that could not be addressed properly neither by the software nor by the support personnel: - S corporation election date: software did not allow me to fill in with my effective S corporation election date registered in the documents sent by the IRS. - Software required me to submit form 2553 even when I had already indicated that I had already submitted that form to the IRS. - Software asked me to print and sign the form 2553 prepared by the software, but there was no button available that I could click in to print or save the form. I had to upload my old application, that I already had in my computer, in order to bypass this hurdle. - I had to call support twice. First time support assistant kept me waiting for 1 hour, while she received advise from support. After the hour I got disconnected. - Second support assistant could not help me to solve the above-mentioned problems. Instead, she suggested I should purchaseTurboTax Self-Employed for $119, to gain access to CPA advise. At the end I managed to print the tax return, but I was left with the feeling that I am not sure if what I prepared was correct. I could not e-file the return, because of the S election date issue. System would not allow me to e-file.
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise fees at every corner A stiff $45 for an additional state return followed by another $25 to e-file this state return followed again by another $45 if I wanted to use my federal refund to pay my state tax payment.. And now you have the gall to have me agree to T&Cs to post this review.
Date published: 2022-04-14
Rated 2 out of 5 by from Made me do things I didnt want to I was forced to apply for the credit karma debit card in order to move forward I also had to link my credit karma with the intuit thing which is annoying. I didn't want to apply for the advancement but it made me anyway it said to click other options but it didn't show any so I had to go through with it which was frustrating because I didn't want any of that.
Date published: 2022-04-14
Rated 2 out of 5 by from Great for federal Federal was simple, but state turbo tax entered the completely wrong thing for wages which took me forever to fix
Date published: 2022-04-14
Rated 5 out of 5 by from Simple Simple Simple walks you through step by step, could not be easier
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1827
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from More complicated than previous free filing years It was often difficult to go back to correct sections. It looped around multiple times for the investment sections and was very unclear. Frustrating but I got through it.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax great ! Turbo tax is very user friendly and agents I worked with are helpful and knowledgeable.
Date published: 2022-04-14
Rated 4 out of 5 by from its easy to use easy to use but figuring out certain things is a little hard. downloading old returns are hard
Date published: 2022-04-14
Rated 4 out of 5 by from awesome i like turbo tax it is easy to use and do your self so far so good i have tried other taxes sites and turbo taxes seems the easiest to understand then any other tax sites
Date published: 2022-04-14
Rated 5 out of 5 by from EASY TO USE! HAVING USED TURBO TAX FOR OVER 20 YEARS, ALWAYS AMAZED AT HOW THEY MAKE IT SO EASY.
Date published: 2022-04-14
Rated 1 out of 5 by from Inconsistencies in Turbo Tax Business Software In filling the tax return for my company, I experienced several inconsistencies that could not be addressed properly neither by the software nor by the support personnel: - S corporation election date: software did not allow me to fill in with my effective S corporation election date registered in the documents sent by the IRS. - Software required me to submit form 2553 even when I had already indicated that I had already submitted that form to the IRS. - Software asked me to print and sign the form 2553 prepared by the software, but there was no button available that I could click in to print or save the form. I had to upload my old application, that I already had in my computer, in order to bypass this hurdle. - I had to call support twice. First time support assistant kept me waiting for 1 hour, while she received advise from support. After the hour I got disconnected. - Second support assistant could not help me to solve the above-mentioned problems. Instead, she suggested I should purchaseTurboTax Self-Employed for $119, to gain access to CPA advise. At the end I managed to print the tax return, but I was left with the feeling that I am not sure if what I prepared was correct. I could not e-file the return, because of the S election date issue. System would not allow me to e-file.
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise fees at every corner A stiff $45 for an additional state return followed by another $25 to e-file this state return followed again by another $45 if I wanted to use my federal refund to pay my state tax payment.. And now you have the gall to have me agree to T&Cs to post this review.
Date published: 2022-04-14
Rated 2 out of 5 by from Made me do things I didnt want to I was forced to apply for the credit karma debit card in order to move forward I also had to link my credit karma with the intuit thing which is annoying. I didn't want to apply for the advancement but it made me anyway it said to click other options but it didn't show any so I had to go through with it which was frustrating because I didn't want any of that.
Date published: 2022-04-14
Rated 2 out of 5 by from Great for federal Federal was simple, but state turbo tax entered the completely wrong thing for wages which took me forever to fix
Date published: 2022-04-14
Rated 5 out of 5 by from Simple Simple Simple walks you through step by step, could not be easier
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1827