TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 5 out of 5 by from TurboTax was great for me Shay was Courteous to me even though I was having a hard time getting info to her because of my being computer illiterate
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Live Working with Turbo Tax full service has been great, easy and worth every cent. I was able to handle it all while travel around the world.
Date published: 2022-04-12
Rated 1 out of 5 by from Full Service Package Disappointment I have used Turbo Tax for the last 5 years and have typically filed myself. However, this year I moved to a new state for a new job and purchased my first home and car along the way. I input all my information myself, as usual, but at the end wanted to be sure everything was correct so I upgraded to the expensive Full Service package. This resulted in me having to re-provide all the information I had already input to TT just to arrive at the same place. While I was pleased to have see the same end result (shows I correctly added all info) I did not receive any explanation or detail on my questions about the new House, Car, Job and State. I truly feel the upgrade was a rip-off and I would caution others against purchasing. Due to the poor experience I do plan to look elsewhere next year to file my return.
Date published: 2022-04-12
Rated 1 out of 5 by from Do Not Use for AL State Taxes I just refiled my state taxes for the third time! Turbotax says the problem is fixed, but it's not, and the software will not allow me to fix the problem because they are taking income from my federal return and incorrectly applying it to the state return. Oh, and good luck talking to anyone about the problem. I paid $50 for this headache? I deserve a refund from Turbotax!
Date published: 2022-04-12
Rated 4 out of 5 by from This makes taxes less painful Overall great product. Some issues this year with foreign taxes (delayed filing of returns). Charitable contributions on mileage of 1 trip or various with the same mileage, what if I have various trips with various mileage. QBI explanation and input is strange at best.
Date published: 2022-04-12
Rated 4 out of 5 by from TurboTax is great It's great an worth coming back to its easy and quick
Date published: 2022-04-12
Rated 5 out of 5 by from Awesome Thank you so much! This process was easy and so helpful!!
Date published: 2022-04-12
Rated 4 out of 5 by from Turbotax is OK Turbotax is an effective tax prep tool. For a couple or single person filer it would be very simple to do you own taxes using Turbotax, for somebody with a small business it gets more complicated with Turbotax, I feel like they could simplify the process some by using more familiar vocabulary and user friendly options
Date published: 2022-04-12
Rated 4 out of 5 by from Navigation Navigation seems to be more difficult. Last year I noticed it and this seems slightly more difficult.
Date published: 2022-04-12
Rated 5 out of 5 by from Awesome It was absolutely amazing simply easy I would definitely recommend them anytime
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1827
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax was great for me Shay was Courteous to me even though I was having a hard time getting info to her because of my being computer illiterate
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Live Working with Turbo Tax full service has been great, easy and worth every cent. I was able to handle it all while travel around the world.
Date published: 2022-04-12
Rated 1 out of 5 by from Full Service Package Disappointment I have used Turbo Tax for the last 5 years and have typically filed myself. However, this year I moved to a new state for a new job and purchased my first home and car along the way. I input all my information myself, as usual, but at the end wanted to be sure everything was correct so I upgraded to the expensive Full Service package. This resulted in me having to re-provide all the information I had already input to TT just to arrive at the same place. While I was pleased to have see the same end result (shows I correctly added all info) I did not receive any explanation or detail on my questions about the new House, Car, Job and State. I truly feel the upgrade was a rip-off and I would caution others against purchasing. Due to the poor experience I do plan to look elsewhere next year to file my return.
Date published: 2022-04-12
Rated 1 out of 5 by from Do Not Use for AL State Taxes I just refiled my state taxes for the third time! Turbotax says the problem is fixed, but it's not, and the software will not allow me to fix the problem because they are taking income from my federal return and incorrectly applying it to the state return. Oh, and good luck talking to anyone about the problem. I paid $50 for this headache? I deserve a refund from Turbotax!
Date published: 2022-04-12
Rated 4 out of 5 by from This makes taxes less painful Overall great product. Some issues this year with foreign taxes (delayed filing of returns). Charitable contributions on mileage of 1 trip or various with the same mileage, what if I have various trips with various mileage. QBI explanation and input is strange at best.
Date published: 2022-04-12
Rated 4 out of 5 by from TurboTax is great It's great an worth coming back to its easy and quick
Date published: 2022-04-12
Rated 5 out of 5 by from Awesome Thank you so much! This process was easy and so helpful!!
Date published: 2022-04-12
Rated 4 out of 5 by from Turbotax is OK Turbotax is an effective tax prep tool. For a couple or single person filer it would be very simple to do you own taxes using Turbotax, for somebody with a small business it gets more complicated with Turbotax, I feel like they could simplify the process some by using more familiar vocabulary and user friendly options
Date published: 2022-04-12
Rated 4 out of 5 by from Navigation Navigation seems to be more difficult. Last year I noticed it and this seems slightly more difficult.
Date published: 2022-04-12
Rated 5 out of 5 by from Awesome It was absolutely amazing simply easy I would definitely recommend them anytime
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1827