TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Easy and Relatively Simple to use. Easy to navigate program. Love the comparatives and the audit check feature.
Date published: 2022-04-12
Rated 4 out of 5 by from Makes filling taxes easier Made it quick and easy to file my taxes. I’m going to use TurboTax next year to file my taxes.
Date published: 2022-04-12
Rated 1 out of 5 by from Turbo Tax Review I tried using Turbo Tax on my own and it said that I was going to owe $4800, so miraculously when I paid over $300 to use a live expert I ended up owing $814 with all of the same information that I gave using the Turbo Tax on my own which is really frustrating. Honestly Aileen was very nice but she was very hard to understand on the phone and was not able to explain taxes owed specifically in Michigan. My husband and I do not make a lot of money, and some how we ended up paying $1100 when there are many people in this country who make WAYYYY more than us and don't pay any taxes, AND we have a child that cost us $5,000.00 in FIVE MONTHS. Turbo Tax is a joke and I will NEVER use Turbo Tax again, so please remove my email from your list.
Date published: 2022-04-12
Rated 3 out of 5 by from Great everything was good, thank you and we will use again
Date published: 2022-04-12
Rated 5 out of 5 by from Many Years of Satisifaction I have used Turbo Tax for many years, and I have always been satisfied. It walks me through each phase of tax preparation. That keeps me from omitting important information.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbotax is simple and straightforward As stated, it is very simple and straightforward through the tax return process. However, as students in college, they required us(my wife and I) to purchase the deluxe edition of turbotax in order to get the american opportunity tax credit, because they don't cover it in the free version. That costs around $100 for us, not a lot, but still something
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax makes the chore of filing so easy! Courtney from client support was so helpful, answered my question and provided assistance within a few minutes.
Date published: 2022-04-12
Rated 5 out of 5 by from Easy to understand and use. My return is good! I've used Turbo Tax for years. Every year it's simpler, more automated and more complete. I'll use it again next year and highly recommend.
Date published: 2022-04-12
Rated 5 out of 5 by from Help when you need it most I've been using Turbo Tax for over 7 years and don't think I'd ever do taxes any other way. I don't always have to contact "help" but after almost completing my taxes, I realized I was using the wrong form. Previously, I had a personal business as a side job so used the sel-employed form. Like many, after 2020, I no longer have a personal business but when I logged on, it automatically took me to that form. I panicked and thought I would have to start over, but the Turbo Tax crew gave me a code to use and credited me the difference between the self-employed form and individual, saving me $80. Thank you!!
Date published: 2022-04-12
Rated 1 out of 5 by from I struggled using the product greatly It was a battle all the way through. One reinstall (almost 2). After the first reinstall I could not boot up (forms were missing). I tried to call customer support, no luck - you were too busy. After three hours, I found my tax return on my hard dive and was able to boot using that. I have used TurboTax a long time, but never with so many problems.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1826
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Relatively Simple to use. Easy to navigate program. Love the comparatives and the audit check feature.
Date published: 2022-04-12
Rated 4 out of 5 by from Makes filling taxes easier Made it quick and easy to file my taxes. I’m going to use TurboTax next year to file my taxes.
Date published: 2022-04-12
Rated 1 out of 5 by from Turbo Tax Review I tried using Turbo Tax on my own and it said that I was going to owe $4800, so miraculously when I paid over $300 to use a live expert I ended up owing $814 with all of the same information that I gave using the Turbo Tax on my own which is really frustrating. Honestly Aileen was very nice but she was very hard to understand on the phone and was not able to explain taxes owed specifically in Michigan. My husband and I do not make a lot of money, and some how we ended up paying $1100 when there are many people in this country who make WAYYYY more than us and don't pay any taxes, AND we have a child that cost us $5,000.00 in FIVE MONTHS. Turbo Tax is a joke and I will NEVER use Turbo Tax again, so please remove my email from your list.
Date published: 2022-04-12
Rated 3 out of 5 by from Great everything was good, thank you and we will use again
Date published: 2022-04-12
Rated 5 out of 5 by from Many Years of Satisifaction I have used Turbo Tax for many years, and I have always been satisfied. It walks me through each phase of tax preparation. That keeps me from omitting important information.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbotax is simple and straightforward As stated, it is very simple and straightforward through the tax return process. However, as students in college, they required us(my wife and I) to purchase the deluxe edition of turbotax in order to get the american opportunity tax credit, because they don't cover it in the free version. That costs around $100 for us, not a lot, but still something
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax makes the chore of filing so easy! Courtney from client support was so helpful, answered my question and provided assistance within a few minutes.
Date published: 2022-04-12
Rated 5 out of 5 by from Easy to understand and use. My return is good! I've used Turbo Tax for years. Every year it's simpler, more automated and more complete. I'll use it again next year and highly recommend.
Date published: 2022-04-12
Rated 5 out of 5 by from Help when you need it most I've been using Turbo Tax for over 7 years and don't think I'd ever do taxes any other way. I don't always have to contact "help" but after almost completing my taxes, I realized I was using the wrong form. Previously, I had a personal business as a side job so used the sel-employed form. Like many, after 2020, I no longer have a personal business but when I logged on, it automatically took me to that form. I panicked and thought I would have to start over, but the Turbo Tax crew gave me a code to use and credited me the difference between the self-employed form and individual, saving me $80. Thank you!!
Date published: 2022-04-12
Rated 1 out of 5 by from I struggled using the product greatly It was a battle all the way through. One reinstall (almost 2). After the first reinstall I could not boot up (forms were missing). I tried to call customer support, no luck - you were too busy. After three hours, I found my tax return on my hard dive and was able to boot using that. I have used TurboTax a long time, but never with so many problems.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1826