TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281647 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easiest way to file! TurboTax asks all the right questions to ensure you are filing accurately and with the most refund possible!
Date published: 2021-05-11
Rated 3 out of 5 by from Issues finalizing There seems to be a great deal of information that has to be entered AFTER payment and before filing. This can be a precarious position and things can go wrong here or there may be info that needs to be gathered. This seems to be getting worse and puts the customer in a captive position or the customer may think that he has filed. Very confusing for the person that e-filed, was rejected, and then had to paper file.
Date published: 2021-05-11
Rated 4 out of 5 by from Easy to use and thorough tax prep application The checkout was process not well defined. I wanted the $90 option but was routed into the $140. Unknowingly! May be my oversight or could also be page needs better defenition before sending to payment page...
Date published: 2021-05-11
Rated 5 out of 5 by from tt is an excellant an excellent assistant. software was great. will use TT again!
Date published: 2021-05-11
Rated 5 out of 5 by from User Friendly Because Turbotax is built as a user-friendly site, it's easy to navigate from the beginning to the end of the tax filing without feeling that some information is hidden from you. Time-saving!
Date published: 2021-05-11
Rated 5 out of 5 by from Excellent It was very easy to follow. I am very pleased and will use again
Date published: 2021-05-11
Rated 4 out of 5 by from turbo tax is ok some things were confusing but i think i did everything right
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Habit I use Turbo Tax every year. I'm familiar with it's layout and it keeps track of past year's historical tax information. I also like the ability to import documents
Date published: 2021-05-11
Rated 4 out of 5 by from was great It has been a long process but i finally completed.
Date published: 2021-05-11
Rated 1 out of 5 by from Unhappy with services and charges I'm very unhappy with the service Turbo Tax has provided. There was no section throughout this process that told us we would be charged an extra $50 for filing state taxes. We signed up for Deluxe and were fine with paying $60 but then the additional $50 came out of no where. We spent an hour on the phone with a TurboTax expert to have this taken care of and it was not resolved. We were told we'd get a call or email back to clear up this mess and never did. We have been forced to use this service so we can file our taxes on time. We will NOT be using TurboTax next year. You have lost us as customers for good.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1821
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easiest way to file! TurboTax asks all the right questions to ensure you are filing accurately and with the most refund possible!
Date published: 2021-05-11
Rated 3 out of 5 by from Issues finalizing There seems to be a great deal of information that has to be entered AFTER payment and before filing. This can be a precarious position and things can go wrong here or there may be info that needs to be gathered. This seems to be getting worse and puts the customer in a captive position or the customer may think that he has filed. Very confusing for the person that e-filed, was rejected, and then had to paper file.
Date published: 2021-05-11
Rated 4 out of 5 by from Easy to use and thorough tax prep application The checkout was process not well defined. I wanted the $90 option but was routed into the $140. Unknowingly! May be my oversight or could also be page needs better defenition before sending to payment page...
Date published: 2021-05-11
Rated 5 out of 5 by from tt is an excellant an excellent assistant. software was great. will use TT again!
Date published: 2021-05-11
Rated 5 out of 5 by from User Friendly Because Turbotax is built as a user-friendly site, it's easy to navigate from the beginning to the end of the tax filing without feeling that some information is hidden from you. Time-saving!
Date published: 2021-05-11
Rated 5 out of 5 by from Excellent It was very easy to follow. I am very pleased and will use again
Date published: 2021-05-11
Rated 4 out of 5 by from turbo tax is ok some things were confusing but i think i did everything right
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Habit I use Turbo Tax every year. I'm familiar with it's layout and it keeps track of past year's historical tax information. I also like the ability to import documents
Date published: 2021-05-11
Rated 4 out of 5 by from was great It has been a long process but i finally completed.
Date published: 2021-05-11
Rated 1 out of 5 by from Unhappy with services and charges I'm very unhappy with the service Turbo Tax has provided. There was no section throughout this process that told us we would be charged an extra $50 for filing state taxes. We signed up for Deluxe and were fine with paying $60 but then the additional $50 came out of no where. We spent an hour on the phone with a TurboTax expert to have this taken care of and it was not resolved. We were told we'd get a call or email back to clear up this mess and never did. We have been forced to use this service so we can file our taxes on time. We will NOT be using TurboTax next year. You have lost us as customers for good.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1821