TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Easy Turbo Tax is easy to follow & helps you through the program
Date published: 2022-04-23
Rated 4 out of 5 by from Always user friendly VERY HELPFUL AND USER FRIENDLY. I APPRECIATE THE NEEDED HELP.
Date published: 2022-04-23
Rated 2 out of 5 by from TurboTax didn't catch errors in first 2 e-filings I did my friend's taxes and tried to claim myself as a dependent. I am an unpaid live-in caregiver. My first two attempts at submitting were rejected by the IRS. My third attempt (I removed myself as a dependent), hopefully, will not be rejected. I am not sure why I don't qualify. I did like the availability of importing of my friend's documents. She had K-1 and bank forms to enter. Some I entered myself, and then were duplicated which I had to go back and delete which TurboTax did not catch. I paid $99.08 for the Premier Edition (K-1), but unsure if I received all the benefits. I had difficulty in changing parts of the forms when I made changes. UPDATE: I just received a text, and my third submission was accepted!
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax is the All Time Best Tax SW I have total confidence in my taxes being correct when I use TurboTax SW. Easy to follow. Just plug in the numbers and TurboTax does the rest.
Date published: 2022-04-23
Rated 5 out of 5 by from Turbk Tax is very efficient The agent was very nice and understanding. Helpful
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax IS DEFINITELY THE WHOLE PACKAGE! THIS WAS OFFICIAL MY FIRST TIME FILING MY TAX’s AND I GOTTA SAY THEY DID AND AMAZING JOB…
Date published: 2022-04-23
Rated 2 out of 5 by from Took my $25 state efile- couldn't efile. No refund The tax software is fine. However, I have a problem with TurboTax (Intuit) ethics. Reminds me of Wells Fargo, a bad citizen. I paid for my $25 state e-file, then before I could even press the button to transmit the forms, a program pop-up said "Problem - you can't efile because you had an underpayment penalty". It showed the line on the form where this occurred. It hadn't warned me BEFORE I paid, of course. Called TurboTax support, got a nice lady there who said, "Oh, I just had a call on that same thing earlier today, let me see what I can do." She sent me a product refund form that I submitted, the form said I'd hear back. Silence since then. NOT USING TURBO TAX NEXT YEAR, I'll go to a preparer if I have to. Can you imagine a tax preparer sitting at the desk with you and saying "OK, give me $25 and we can file state e-file now. Thank you." Then says, "By the way, you can't e-file." You ask for your money back and the preparer says, "Well, fill out this form, and maybe I'll get back to you after tax season. I mean, after all, you just agreed to pay me for that service." Hahahahahahahaha!!!!!!!
Date published: 2022-04-23
Rated 5 out of 5 by from Turbo Tax Loyal Customer Thank you Turbo Tax! I'm a loyal customer and will continue to use their service.
Date published: 2022-04-23
Rated 5 out of 5 by from Turbo tax is best Best experience . Love it. I'm definitely using next year
Date published: 2022-04-23
Rated 3 out of 5 by from Contacting TURBOTAX Had to do the most expensive option to get my taxes done because I had lots, AND I MEAN LOTS, of trouble getting anyone to answer 1 question
Date published: 2022-04-23
All TurboTax® Offerings Reviews - Page 183
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy Turbo Tax is easy to follow & helps you through the program
Date published: 2022-04-23
Rated 4 out of 5 by from Always user friendly VERY HELPFUL AND USER FRIENDLY. I APPRECIATE THE NEEDED HELP.
Date published: 2022-04-23
Rated 2 out of 5 by from TurboTax didn't catch errors in first 2 e-filings I did my friend's taxes and tried to claim myself as a dependent. I am an unpaid live-in caregiver. My first two attempts at submitting were rejected by the IRS. My third attempt (I removed myself as a dependent), hopefully, will not be rejected. I am not sure why I don't qualify. I did like the availability of importing of my friend's documents. She had K-1 and bank forms to enter. Some I entered myself, and then were duplicated which I had to go back and delete which TurboTax did not catch. I paid $99.08 for the Premier Edition (K-1), but unsure if I received all the benefits. I had difficulty in changing parts of the forms when I made changes. UPDATE: I just received a text, and my third submission was accepted!
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax is the All Time Best Tax SW I have total confidence in my taxes being correct when I use TurboTax SW. Easy to follow. Just plug in the numbers and TurboTax does the rest.
Date published: 2022-04-23
Rated 5 out of 5 by from Turbk Tax is very efficient The agent was very nice and understanding. Helpful
Date published: 2022-04-23
Rated 5 out of 5 by from TurboTax IS DEFINITELY THE WHOLE PACKAGE! THIS WAS OFFICIAL MY FIRST TIME FILING MY TAX’s AND I GOTTA SAY THEY DID AND AMAZING JOB…
Date published: 2022-04-23
Rated 2 out of 5 by from Took my $25 state efile- couldn't efile. No refund The tax software is fine. However, I have a problem with TurboTax (Intuit) ethics. Reminds me of Wells Fargo, a bad citizen. I paid for my $25 state e-file, then before I could even press the button to transmit the forms, a program pop-up said "Problem - you can't efile because you had an underpayment penalty". It showed the line on the form where this occurred. It hadn't warned me BEFORE I paid, of course. Called TurboTax support, got a nice lady there who said, "Oh, I just had a call on that same thing earlier today, let me see what I can do." She sent me a product refund form that I submitted, the form said I'd hear back. Silence since then. NOT USING TURBO TAX NEXT YEAR, I'll go to a preparer if I have to. Can you imagine a tax preparer sitting at the desk with you and saying "OK, give me $25 and we can file state e-file now. Thank you." Then says, "By the way, you can't e-file." You ask for your money back and the preparer says, "Well, fill out this form, and maybe I'll get back to you after tax season. I mean, after all, you just agreed to pay me for that service." Hahahahahahahaha!!!!!!!
Date published: 2022-04-23
Rated 5 out of 5 by from Turbo Tax Loyal Customer Thank you Turbo Tax! I'm a loyal customer and will continue to use their service.
Date published: 2022-04-23
Rated 5 out of 5 by from Turbo tax is best Best experience . Love it. I'm definitely using next year
Date published: 2022-04-23
Rated 3 out of 5 by from Contacting TURBOTAX Had to do the most expensive option to get my taxes done because I had lots, AND I MEAN LOTS, of trouble getting anyone to answer 1 question
Date published: 2022-04-23
All TurboTax® Offerings Reviews - Page 183