TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from FREEZES UP AND NO PLACE ON FORM TO MARK SAVE. INCURRED UNNECESSARY EXPENSE BECAUSE YOUR SOFTWARE FROZE AND I HAD TO RELOAD PROGRAM AND LOST ALL DATA AND TRIED VOCAL ASSISTANCE WITH 3RD P[ARTY VENDER REFERRED BY YOU FOR 55 BUCKS WHO SAID TOUGH LUCK BUT WAS NICE ABOUT IT.
Date published: 2023-04-26
Rated 5 out of 5 by from Rose is Amazing! Rose stepped in and helped me tremendously with my taxes when I was ready to give up!
Date published: 2023-04-26
Rated 5 out of 5 by from virgina from south carolina was my hero virginia was patient, very kind and so very helpful the difference between a 1099 and a 1099r wow !!!!!
Date published: 2023-04-26
Rated 5 out of 5 by from Very Easy to use Turbo Tax was very easy to use. I had no problems with the software
Date published: 2023-04-26
Rated 5 out of 5 by from Good Easy to use. Fast friendly and accurate. Would recommend to people to use without all the hassle
Date published: 2023-04-26
Rated 5 out of 5 by from Extremely friendly and helpful! We were very confused about filing on our own and he made it very clear and comfortable.
Date published: 2023-04-26
Rated 1 out of 5 by from TurboTax was very difficult to understand and work The only way you could successfully file taxes with TurboTax is with their experts who are very awesome! I ended up owing twice the amount I was quoted
Date published: 2023-04-26
Rated 5 out of 5 by from TurboTax is Awesome! Jodi did a fantastic job solving the filing issue.
Date published: 2023-04-26
Rated 1 out of 5 by from Liars until it was too late to go somewhere else they offered me free-file until halfway through; I was surprised that I didn't qualify even though my income was below the poverty level. They charged me almost $200 to file. I only owed the IRS $389. that's over half my tax burden to prepare and file my taxes. and they were filed late because I had to save up the funds to pay their extortionist prices. such a disgrace knowing this company lobbied Congress to prevent the IRS from making their own free-file website.
Date published: 2023-04-26
Rated 3 out of 5 by from Felt cheated & taken advantage of this time around So I begun to do the taxes like every year prior. This time they offer early in the game a new version upgrade. I figured: 1. It'll give me some additional options as I file, and 2. If not seeing much difference from the previous grade of TurboTax, I'd still have a chance to simply change to the lower option. Neither occurred- Only difference was it offered for a tax professional to do taxes. All else was same, and if I wanted to downgrade version, it would ERASE what I had done and make me start all over. :/ Only saving grace has been the talking to a live person during my e-file rejections, but again, Believe that was always an option on previous level version.
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 183
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from FREEZES UP AND NO PLACE ON FORM TO MARK SAVE. INCURRED UNNECESSARY EXPENSE BECAUSE YOUR SOFTWARE FROZE AND I HAD TO RELOAD PROGRAM AND LOST ALL DATA AND TRIED VOCAL ASSISTANCE WITH 3RD P[ARTY VENDER REFERRED BY YOU FOR 55 BUCKS WHO SAID TOUGH LUCK BUT WAS NICE ABOUT IT.
Date published: 2023-04-26
Rated 5 out of 5 by from Rose is Amazing! Rose stepped in and helped me tremendously with my taxes when I was ready to give up!
Date published: 2023-04-26
Rated 5 out of 5 by from virgina from south carolina was my hero virginia was patient, very kind and so very helpful the difference between a 1099 and a 1099r wow !!!!!
Date published: 2023-04-26
Rated 5 out of 5 by from Very Easy to use Turbo Tax was very easy to use. I had no problems with the software
Date published: 2023-04-26
Rated 5 out of 5 by from Good Easy to use. Fast friendly and accurate. Would recommend to people to use without all the hassle
Date published: 2023-04-26
Rated 5 out of 5 by from Extremely friendly and helpful! We were very confused about filing on our own and he made it very clear and comfortable.
Date published: 2023-04-26
Rated 1 out of 5 by from TurboTax was very difficult to understand and work The only way you could successfully file taxes with TurboTax is with their experts who are very awesome! I ended up owing twice the amount I was quoted
Date published: 2023-04-26
Rated 5 out of 5 by from TurboTax is Awesome! Jodi did a fantastic job solving the filing issue.
Date published: 2023-04-26
Rated 1 out of 5 by from Liars until it was too late to go somewhere else they offered me free-file until halfway through; I was surprised that I didn't qualify even though my income was below the poverty level. They charged me almost $200 to file. I only owed the IRS $389. that's over half my tax burden to prepare and file my taxes. and they were filed late because I had to save up the funds to pay their extortionist prices. such a disgrace knowing this company lobbied Congress to prevent the IRS from making their own free-file website.
Date published: 2023-04-26
Rated 3 out of 5 by from Felt cheated & taken advantage of this time around So I begun to do the taxes like every year prior. This time they offer early in the game a new version upgrade. I figured: 1. It'll give me some additional options as I file, and 2. If not seeing much difference from the previous grade of TurboTax, I'd still have a chance to simply change to the lower option. Neither occurred- Only difference was it offered for a tax professional to do taxes. All else was same, and if I wanted to downgrade version, it would ERASE what I had done and make me start all over. :/ Only saving grace has been the talking to a live person during my e-file rejections, but again, Believe that was always an option on previous level version.
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 183