TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from TurboTax is Awesome I ran into issue of changing the percentage for member, called TurboTax and representative Lamis not only helped me out, she stayed on the phone for about 30 to 45 minutes until i submitted my returns successfully. I been using Turbotax and would continue keep using it.
Date published: 2021-05-09
Rated 3 out of 5 by from It was OK It was fine. It was OK. It did the trick. Are you happy Turbotax?
Date published: 2021-05-09
Rated 5 out of 5 by from Like Turbo Tax No problems except getting a state confirmation number
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax easy to understand and clear. I like it and very simple to file, easy to understand.
Date published: 2021-05-09
Rated 5 out of 5 by from Great service with great help Their help was essential and helped me get the most out of my tax return when I never received my stimulus payment. Thanks guys!
Date published: 2021-05-09
Rated 5 out of 5 by from Very efficient in most respects I find it excellent for entering the necessary date, including the questions as asked by the system. One issue: This is my fourth consecutive year of using TT. Every time I run into an issue when trying to indicate I want to apply refund to following year. This year, a step did pop up, which I was glad to see. But then I had to go back and change something and could never find that step again. I set up an appt. Received a call at schedule time from Audrey. She he helped me with no problems.
Date published: 2021-05-09
Rated 5 out of 5 by from Brian Eased My Burden I've done my returns myself twice with TurboTax - not in consecutive years but still....I appreciated how simply the software explained items and took me through the steps. However, I lose confidence once I begin and second guess everything. So, this year, I decided I would go Deluxe and I am quite pleased I did. My expert was Brian. Brian is personable with just the right amount of introduction to feel at ease. Brian helped me right from the start with a list of approx 28 preliminary questions that simplified for me what supporting documents he would need. The "Next Steps" and "Documents" utility in TurboTax Deluxe was used straight away to provide answers and upload said documentation. Loved being able to "chat" with Brian via messaging in the online application. He walked me through the whole process. So happy and relieved I had Brian on my side. Thank you!
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax was simple and easy ! Robert was awesome ! He helped me every step of the way, made the process clear and easy. He showed me the app and all the tricks. I going to be using Robert and TurboTax for many years to come.
Date published: 2021-05-09
Rated 1 out of 5 by from The worst filing software paid the filing fee but does not file. 2 times spent 2 hrs on phone.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is Awesome! Louis was AWESOME! He is extremely knowledgeable and an expert!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1813
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is Awesome I ran into issue of changing the percentage for member, called TurboTax and representative Lamis not only helped me out, she stayed on the phone for about 30 to 45 minutes until i submitted my returns successfully. I been using Turbotax and would continue keep using it.
Date published: 2021-05-09
Rated 3 out of 5 by from It was OK It was fine. It was OK. It did the trick. Are you happy Turbotax?
Date published: 2021-05-09
Rated 5 out of 5 by from Like Turbo Tax No problems except getting a state confirmation number
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax easy to understand and clear. I like it and very simple to file, easy to understand.
Date published: 2021-05-09
Rated 5 out of 5 by from Great service with great help Their help was essential and helped me get the most out of my tax return when I never received my stimulus payment. Thanks guys!
Date published: 2021-05-09
Rated 5 out of 5 by from Very efficient in most respects I find it excellent for entering the necessary date, including the questions as asked by the system. One issue: This is my fourth consecutive year of using TT. Every time I run into an issue when trying to indicate I want to apply refund to following year. This year, a step did pop up, which I was glad to see. But then I had to go back and change something and could never find that step again. I set up an appt. Received a call at schedule time from Audrey. She he helped me with no problems.
Date published: 2021-05-09
Rated 5 out of 5 by from Brian Eased My Burden I've done my returns myself twice with TurboTax - not in consecutive years but still....I appreciated how simply the software explained items and took me through the steps. However, I lose confidence once I begin and second guess everything. So, this year, I decided I would go Deluxe and I am quite pleased I did. My expert was Brian. Brian is personable with just the right amount of introduction to feel at ease. Brian helped me right from the start with a list of approx 28 preliminary questions that simplified for me what supporting documents he would need. The "Next Steps" and "Documents" utility in TurboTax Deluxe was used straight away to provide answers and upload said documentation. Loved being able to "chat" with Brian via messaging in the online application. He walked me through the whole process. So happy and relieved I had Brian on my side. Thank you!
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax was simple and easy ! Robert was awesome ! He helped me every step of the way, made the process clear and easy. He showed me the app and all the tricks. I going to be using Robert and TurboTax for many years to come.
Date published: 2021-05-09
Rated 1 out of 5 by from The worst filing software paid the filing fee but does not file. 2 times spent 2 hrs on phone.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is Awesome! Louis was AWESOME! He is extremely knowledgeable and an expert!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1813