TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Turbo tax is amazing.... MOSTLY! Easy to use and most things are very well explained. I have used Turbotax for relatively complicated taxes for several years now and I will probably continue to do so in the future. The product really is that good. That being said, some things are really nonsensical. For example, on the medical expenses deduction, really, the only question anybody ever wants answered is how big do my medical bills have to be before it is worth while to add them all up and then put them on my tax return. The answer is something like 7.5% of your income, but that answer is nowhere to be found on turbotax. So every year I am a sucker and add everything up only to be told I can't deduct it. Also, when doing state taxes, turbotax actually asks you a question about whether or not you got a state refund last year. Well crap! seeing as how I filed my taxes through turbotax last year, wouldn't you think this is a question that they would have filled out for me and then have the amount already filled out as well. NOPE! they actually make you go and find your old refund from last year, download it, and sift through the whole dang thing in order to find the amount. NONSENSE! But other than those few things, it's a really great way to file your taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from It is just taxes I was easy and now it is done for this year. Turbo tax make it easy for me to do them.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is great Easy to fill out. questions are explained will use again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great very efficient and user-friendly, my experience is always great
Date published: 2023-04-17
Rated 1 out of 5 by from sucks 1) kept saying I checked for disaster distribution while I didn't; 2) didn't show instruction show to mail the state return
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Dependable I always use too bad have to pay something for it now but it is worth it
Date published: 2023-04-17
Rated 2 out of 5 by from Very dissapointed I use to like Turbo Tax, but I had a lot of trouble this year with this program, form SSA-1099 is missing boxes 3 and 4, and box 5 did not subtract the amount of my benefits repayment, I contacted Customer Service and she couldn't help me, the other issue I had was with form 1099-C, I couldn't delete this form or make the necessary changes.
Date published: 2023-04-17
Rated 5 out of 5 by from Clear and Quick Turbo Tax is so easy to use. They let you know up front what to expect and even give you estimated time to complete to manage expectations. They ask all the right questions in a clear, efficient manner to get a complex process done right, and as quickly as possible.
Date published: 2023-04-17
Rated 5 out of 5 by from Great! Very easy to use, lots of helpful hints to use. Great Tax break examples.
Date published: 2023-04-17
Rated 2 out of 5 by from electronic filing for federal feature again as last year electronic filing feature did not work. said my AGI was incorrect which it was not . Having to file by mail again. Disappointing $75.00 program and no federal efile working two years in a row. Tax program works well, but transmitting to IRS sucks and I am angry. Dont know if I will use next year, may switch to another program to try to efile another way effectively.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1813
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is amazing.... MOSTLY! Easy to use and most things are very well explained. I have used Turbotax for relatively complicated taxes for several years now and I will probably continue to do so in the future. The product really is that good. That being said, some things are really nonsensical. For example, on the medical expenses deduction, really, the only question anybody ever wants answered is how big do my medical bills have to be before it is worth while to add them all up and then put them on my tax return. The answer is something like 7.5% of your income, but that answer is nowhere to be found on turbotax. So every year I am a sucker and add everything up only to be told I can't deduct it. Also, when doing state taxes, turbotax actually asks you a question about whether or not you got a state refund last year. Well crap! seeing as how I filed my taxes through turbotax last year, wouldn't you think this is a question that they would have filled out for me and then have the amount already filled out as well. NOPE! they actually make you go and find your old refund from last year, download it, and sift through the whole dang thing in order to find the amount. NONSENSE! But other than those few things, it's a really great way to file your taxes.
Date published: 2023-04-17
Rated 4 out of 5 by from It is just taxes I was easy and now it is done for this year. Turbo tax make it easy for me to do them.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is great Easy to fill out. questions are explained will use again.
Date published: 2023-04-17
Rated 5 out of 5 by from Great very efficient and user-friendly, my experience is always great
Date published: 2023-04-17
Rated 1 out of 5 by from sucks 1) kept saying I checked for disaster distribution while I didn't; 2) didn't show instruction show to mail the state return
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Dependable I always use too bad have to pay something for it now but it is worth it
Date published: 2023-04-17
Rated 2 out of 5 by from Very dissapointed I use to like Turbo Tax, but I had a lot of trouble this year with this program, form SSA-1099 is missing boxes 3 and 4, and box 5 did not subtract the amount of my benefits repayment, I contacted Customer Service and she couldn't help me, the other issue I had was with form 1099-C, I couldn't delete this form or make the necessary changes.
Date published: 2023-04-17
Rated 5 out of 5 by from Clear and Quick Turbo Tax is so easy to use. They let you know up front what to expect and even give you estimated time to complete to manage expectations. They ask all the right questions in a clear, efficient manner to get a complex process done right, and as quickly as possible.
Date published: 2023-04-17
Rated 5 out of 5 by from Great! Very easy to use, lots of helpful hints to use. Great Tax break examples.
Date published: 2023-04-17
Rated 2 out of 5 by from electronic filing for federal feature again as last year electronic filing feature did not work. said my AGI was incorrect which it was not . Having to file by mail again. Disappointing $75.00 program and no federal efile working two years in a row. Tax program works well, but transmitting to IRS sucks and I am angry. Dont know if I will use next year, may switch to another program to try to efile another way effectively.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1813