TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from LOTS OF GLITCHES TO WATCH OUT FOR TAKING THE LIMIT ON MORTGAGE DEDUCTION BECAUSE OF 3 1098T REJECTING RETURN FOR INCORRECT AGI WHEN IT IS CORRECT CHANGING TO PAPER FILE AND STILL COUNTING THIS AS AN EFILE
Date published: 2021-05-07
Rated 5 out of 5 by from thank you super easy to file my taxes, they make sure everything is done correct
Date published: 2021-05-07
Rated 3 out of 5 by from turbo tx is good but pay attention to everything paid for it to be reviewed and if you take it our of your refund at the last min they try to get you to pay another $40, just pay the $50 if you are going to through pay pal or you will be paying $90 at the end. not worthit! besides that love turbotax. makes taxes easier to do on your own
Date published: 2021-05-07
Rated 4 out of 5 by from Great until the end I'm a longtime user of TurboTax and have always been very happy with it. This year wasn't an exception until I tried to transmit my Federal and State returns and they wouldn't go. The program kept telling me I needed to update the program. The program kept telling me no updating was required. I tried restarting the TurboTax program, restarted the computer, and everything else I could think of. Finally after a couple hours of messing around, the program updated and then I could send the returns. Throughout the ordeal, I tried to find contact info for Intuit Turbotax support and couldn't find any. I did review old messages on a TurboTax forum but didn't find any current ones with my problem. They were all a year old and their suggestions didn't work!
Date published: 2021-05-07
Rated 5 out of 5 by from Autumn was awesome! Autumn was very helpful of walking me through the entire process, made recommendations for next year, and presented everything to me in a way that made sense.
Date published: 2021-05-07
Rated 2 out of 5 by from TurboTax needs a live person on the end of a phone For my second year under the new tax rules, it was a disaster navigating the different entries needed [eg I have paid of my Mortgage but kept being asked to enter data when I do not have one...no one could answer why. Turbo tax needs to rethink areas of the tax pages and make it easier - not everyone is an accountant. Also, there needs to be a live person available by phone, and not texting backward and forwards, is unproductive for both parties [spoken word is easier] Also, the final straw was when the sending of the final tax form got stuck on the screen with a rotating wheel for more than 54 mins when I was locked out by the Turbo Tax screen, not a good customer experience, especially when I paid for full access for help, etc. and had to pay $1.00 for help!!!!!????
Date published: 2021-05-07
Rated 2 out of 5 by from Good idea, poor execution. When you contract an expert, you expect to contract exactly that: one tax expert. My file was handed off like a hot potato such that I dealt with three different preparers. I had to recreate the relationship from scratch with each new preparer. Also, I had a relatively simple request: please see what benefits, if any, there are to married filing separately. The tax expert wasn't allowed to be an expert. She said she couldn't provide advice on what's best for my tax situation. So if I'm being handed off from one expert to another and you can't even address a simple tax question, what's the point? Won't be using this service again.
Date published: 2021-05-07
Rated 2 out of 5 by from Lot of bugs + Tack on costs Why does state cost $45 and $25 to efile? Why isn't it included in original cost?????
Date published: 2021-05-07
Rated 3 out of 5 by from Not imac friendly On i-mac there is not a menu to jump to a specific place in the "walk me through" menu. Need better instructions and interfacing with i-mac.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy as pie! Walk throughs of sections and answers for questions were very helpful.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1803
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from LOTS OF GLITCHES TO WATCH OUT FOR TAKING THE LIMIT ON MORTGAGE DEDUCTION BECAUSE OF 3 1098T REJECTING RETURN FOR INCORRECT AGI WHEN IT IS CORRECT CHANGING TO PAPER FILE AND STILL COUNTING THIS AS AN EFILE
Date published: 2021-05-07
Rated 5 out of 5 by from thank you super easy to file my taxes, they make sure everything is done correct
Date published: 2021-05-07
Rated 3 out of 5 by from turbo tx is good but pay attention to everything paid for it to be reviewed and if you take it our of your refund at the last min they try to get you to pay another $40, just pay the $50 if you are going to through pay pal or you will be paying $90 at the end. not worthit! besides that love turbotax. makes taxes easier to do on your own
Date published: 2021-05-07
Rated 4 out of 5 by from Great until the end I'm a longtime user of TurboTax and have always been very happy with it. This year wasn't an exception until I tried to transmit my Federal and State returns and they wouldn't go. The program kept telling me I needed to update the program. The program kept telling me no updating was required. I tried restarting the TurboTax program, restarted the computer, and everything else I could think of. Finally after a couple hours of messing around, the program updated and then I could send the returns. Throughout the ordeal, I tried to find contact info for Intuit Turbotax support and couldn't find any. I did review old messages on a TurboTax forum but didn't find any current ones with my problem. They were all a year old and their suggestions didn't work!
Date published: 2021-05-07
Rated 5 out of 5 by from Autumn was awesome! Autumn was very helpful of walking me through the entire process, made recommendations for next year, and presented everything to me in a way that made sense.
Date published: 2021-05-07
Rated 2 out of 5 by from TurboTax needs a live person on the end of a phone For my second year under the new tax rules, it was a disaster navigating the different entries needed [eg I have paid of my Mortgage but kept being asked to enter data when I do not have one...no one could answer why. Turbo tax needs to rethink areas of the tax pages and make it easier - not everyone is an accountant. Also, there needs to be a live person available by phone, and not texting backward and forwards, is unproductive for both parties [spoken word is easier] Also, the final straw was when the sending of the final tax form got stuck on the screen with a rotating wheel for more than 54 mins when I was locked out by the Turbo Tax screen, not a good customer experience, especially when I paid for full access for help, etc. and had to pay $1.00 for help!!!!!????
Date published: 2021-05-07
Rated 2 out of 5 by from Good idea, poor execution. When you contract an expert, you expect to contract exactly that: one tax expert. My file was handed off like a hot potato such that I dealt with three different preparers. I had to recreate the relationship from scratch with each new preparer. Also, I had a relatively simple request: please see what benefits, if any, there are to married filing separately. The tax expert wasn't allowed to be an expert. She said she couldn't provide advice on what's best for my tax situation. So if I'm being handed off from one expert to another and you can't even address a simple tax question, what's the point? Won't be using this service again.
Date published: 2021-05-07
Rated 2 out of 5 by from Lot of bugs + Tack on costs Why does state cost $45 and $25 to efile? Why isn't it included in original cost?????
Date published: 2021-05-07
Rated 3 out of 5 by from Not imac friendly On i-mac there is not a menu to jump to a specific place in the "walk me through" menu. Need better instructions and interfacing with i-mac.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy as pie! Walk throughs of sections and answers for questions were very helpful.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1803