TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax is awesome.! I have been using TurboTax for many years and I can navigate through each section on my own. TurboTax will walk you through if you have forgotten something.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to file, but sneaky upcharges I am frustrated that I was charged for TurboTax Live Assisted Premier. I have simple taxes and don't have questions for "Live Assist". The website is always looking to upcharge it seems. When asked how to select a different, less expensive option, I was told I needed to clear the form and restart EVERYTHING. Frustrating. We will likely use another option next year after many years with Turbotax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Makes Life Easier I've used Turbo Tax for a number of years and have never been disappointed. They make doing taxes almost a pleasure. They are a very good company to work with.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is convenient. Turbo Tax is convenient. I appreciate that certain documents can be uploaded. I can work on my taxes from anywhere, anytime. I can also file them electronically.
Date published: 2023-04-17
Rated 2 out of 5 by from Paid for tax Last year I paid for taxes to be filed. Apparently it was rejected. That is my fault, but why did turbo tax keep what I paid for the service if it was never filed.
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like a scam! I hate that it never gives you a price until you pay! What happened to FREE Turbo Tax. I had 3 W-2's and nothing else at all and I had to pay $137 for the work I DID!!! Hate this software. It is not transparent and you can't find help on the internet unless you pay for it.
Date published: 2023-04-17
Rated 5 out of 5 by from t was good it did what i needed it do .quick enough , i woud use again
Date published: 2023-04-17
Rated 1 out of 5 by from Bad import doc function This worst year have ever had. I could not import my form 1099-B from Fidelity Brokerage Services LLC or it is also called National Financial Services LLC. so i had to enter all my info manually. I called Fidelity and your help line many times. I sent hours doing taxes. All the previous years it work OK.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best! Did it on my own and it was easy and fun! I will be doing it again next year
Date published: 2023-04-17
Rated 4 out of 5 by from great tool I think it's fairly easy to navigate and get help. Some of the fields don't clear unless you check them and then uncheck them. That's funky.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1802
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome.! I have been using TurboTax for many years and I can navigate through each section on my own. TurboTax will walk you through if you have forgotten something.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to file, but sneaky upcharges I am frustrated that I was charged for TurboTax Live Assisted Premier. I have simple taxes and don't have questions for "Live Assist". The website is always looking to upcharge it seems. When asked how to select a different, less expensive option, I was told I needed to clear the form and restart EVERYTHING. Frustrating. We will likely use another option next year after many years with Turbotax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Makes Life Easier I've used Turbo Tax for a number of years and have never been disappointed. They make doing taxes almost a pleasure. They are a very good company to work with.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is convenient. Turbo Tax is convenient. I appreciate that certain documents can be uploaded. I can work on my taxes from anywhere, anytime. I can also file them electronically.
Date published: 2023-04-17
Rated 2 out of 5 by from Paid for tax Last year I paid for taxes to be filed. Apparently it was rejected. That is my fault, but why did turbo tax keep what I paid for the service if it was never filed.
Date published: 2023-04-17
Rated 1 out of 5 by from Feels like a scam! I hate that it never gives you a price until you pay! What happened to FREE Turbo Tax. I had 3 W-2's and nothing else at all and I had to pay $137 for the work I DID!!! Hate this software. It is not transparent and you can't find help on the internet unless you pay for it.
Date published: 2023-04-17
Rated 5 out of 5 by from t was good it did what i needed it do .quick enough , i woud use again
Date published: 2023-04-17
Rated 1 out of 5 by from Bad import doc function This worst year have ever had. I could not import my form 1099-B from Fidelity Brokerage Services LLC or it is also called National Financial Services LLC. so i had to enter all my info manually. I called Fidelity and your help line many times. I sent hours doing taxes. All the previous years it work OK.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best! Did it on my own and it was easy and fun! I will be doing it again next year
Date published: 2023-04-17
Rated 4 out of 5 by from great tool I think it's fairly easy to navigate and get help. Some of the fields don't clear unless you check them and then uncheck them. That's funky.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1802