TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from My fourth year returning!! I have alway had a great expense using TurboTax. The explanations are detailed for an easy understanding of the question.
Date published: 2022-05-17
Rated 5 out of 5 by from Turbo Tax made filing my taxes so easy! Jackie was the first representative with whom I spoke, and she reviewed my documents before signing me up with tax expert Bethanie. Jackie was soooo patient. I had a missing document and had difficulty getting it downloaded. She was completely calm, patient, and very kind and helpful. Kudos to Jackie! Bethanie was equally kind and very knowledgeable. She double checked all entries and was efficient and quick. My taxes were finished in less than an hour. She was professional and personable which made my experience very favorable.
Date published: 2022-05-17
Rated 3 out of 5 by from Not Impressed This is my first year using this software. It was fairly easy to enter the information and the help screens were easy to understand. My disappointment is in the inability to E-File the returns. I had to print and snail mail the returns and with the IRS in disarray opening mail, I was afraid to snail mail anything. They are still working on 2020 mailed returns, it may be a year before they open my returns. So for that reason, I was disappointed in the product.
Date published: 2022-05-17
Rated 5 out of 5 by from It relieved my anxiety Lisa was great and I'd recommend her to anyone in need
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax personal and Business Works Great for Me I've never had a problem with Turbo Tax for Personal or Business.
Date published: 2022-05-16
Rated 5 out of 5 by from Bernadette was awesome Bernadette was excellent, timely, responsive and overall outstanding!
Date published: 2022-05-16
Rated 4 out of 5 by from Pretty good overall Decided to use full service this year because we were up against a hard deadline and had several changes this past year. It took a bit longer than I expected getting all of the info and felt similar to the self service version but appreciated the help. I think next year I will continue with self service as it's a bit cheaper but the pricing is competitive with H&R block and you don't have to leave your home, so it is more convenient. I didn't like how they rush you into checkout at the end, especially if you owe and have to pay all the fees upfront. I got a message asking for payment by end of day otherwise a month's worth of work would be lost. And it took over a month for the taxes to be worked on.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is Great! I have had a good experience with Turbo Tax! It has been easy and has taken very little effort on my part.
Date published: 2022-05-16
Rated 5 out of 5 by from TurboTax is Easy TurboTax Live was an easy way to hand off my taxes and have an expert do them for me. The app makes uploading documents easy and fast.
Date published: 2022-05-16
Rated 1 out of 5 by from NOT AT ALL HAPPY It states we hit a click and nothing for days - turbo fail for sure
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 19
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My fourth year returning!! I have alway had a great expense using TurboTax. The explanations are detailed for an easy understanding of the question.
Date published: 2022-05-17
Rated 5 out of 5 by from Turbo Tax made filing my taxes so easy! Jackie was the first representative with whom I spoke, and she reviewed my documents before signing me up with tax expert Bethanie. Jackie was soooo patient. I had a missing document and had difficulty getting it downloaded. She was completely calm, patient, and very kind and helpful. Kudos to Jackie! Bethanie was equally kind and very knowledgeable. She double checked all entries and was efficient and quick. My taxes were finished in less than an hour. She was professional and personable which made my experience very favorable.
Date published: 2022-05-17
Rated 3 out of 5 by from Not Impressed This is my first year using this software. It was fairly easy to enter the information and the help screens were easy to understand. My disappointment is in the inability to E-File the returns. I had to print and snail mail the returns and with the IRS in disarray opening mail, I was afraid to snail mail anything. They are still working on 2020 mailed returns, it may be a year before they open my returns. So for that reason, I was disappointed in the product.
Date published: 2022-05-17
Rated 5 out of 5 by from It relieved my anxiety Lisa was great and I'd recommend her to anyone in need
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax personal and Business Works Great for Me I've never had a problem with Turbo Tax for Personal or Business.
Date published: 2022-05-16
Rated 5 out of 5 by from Bernadette was awesome Bernadette was excellent, timely, responsive and overall outstanding!
Date published: 2022-05-16
Rated 4 out of 5 by from Pretty good overall Decided to use full service this year because we were up against a hard deadline and had several changes this past year. It took a bit longer than I expected getting all of the info and felt similar to the self service version but appreciated the help. I think next year I will continue with self service as it's a bit cheaper but the pricing is competitive with H&R block and you don't have to leave your home, so it is more convenient. I didn't like how they rush you into checkout at the end, especially if you owe and have to pay all the fees upfront. I got a message asking for payment by end of day otherwise a month's worth of work would be lost. And it took over a month for the taxes to be worked on.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is Great! I have had a good experience with Turbo Tax! It has been easy and has taken very little effort on my part.
Date published: 2022-05-16
Rated 5 out of 5 by from TurboTax is Easy TurboTax Live was an easy way to hand off my taxes and have an expert do them for me. The app makes uploading documents easy and fast.
Date published: 2022-05-16
Rated 1 out of 5 by from NOT AT ALL HAPPY It states we hit a click and nothing for days - turbo fail for sure
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 19