TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Too Many Software Problems I have used Turbo Tax for at least 15 years, and the only problem I have ever had was my own doing. But this version of Turbo Tax sucks. It is full of software glitches. The most egregious was the failure to accept entries on several pages. I spent over 5 hours over the course of 2 days talking to your customer service and reinstalling the software, changing resolution, and making the same adjustments over and over. Neither of them could fix it despite working with me for the whole 5+ hours. Credit to them for trying. Finally, we came up with a workaround that allowed me to get a fileable result but was only marginally satisfactory.. UNACCEPTABLE--You would think that after all these years of practicing that you could get it right by now.
Date published: 2021-10-16
Rated 5 out of 5 by from Thanks for all the help Arthur did a great job walking me through the process
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is great Easy tool to follow for anyone that has no experience filing their taxes.
Date published: 2021-10-16
Rated 4 out of 5 by from Easy way to file taxes only complaint would be the additional $40 fee to file with my refund. Its my money either way.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is the best!! Excellent and easy software, I will recommend Turbo Tax to my friends
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax Is A LifeSaver! I have used Turbo Tax for many years and through many situations. It always works perfectly and walks me through every possible senario. I will continue to use it for many years to come!
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax was Awesome and easy to understand. My experience using Turbo Tax has been the easiest tax online I've ever did. Thank for all your help. I didn't have to use any extra help this time around, but it was good to know they were near.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax was Awesome I greatly appreciate the assistance, and making it user friendly!
Date published: 2021-10-16
Rated 5 out of 5 by from Excellent My accountant sold her business and had filed an extension for me and then moved and left me in a difficult position so I did my taxes and turbotax was there.
Date published: 2021-10-16
Rated 5 out of 5 by from Always Makes the Process Easy Always easy, quick and accurate. Used the tool for years.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 19
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Too Many Software Problems I have used Turbo Tax for at least 15 years, and the only problem I have ever had was my own doing. But this version of Turbo Tax sucks. It is full of software glitches. The most egregious was the failure to accept entries on several pages. I spent over 5 hours over the course of 2 days talking to your customer service and reinstalling the software, changing resolution, and making the same adjustments over and over. Neither of them could fix it despite working with me for the whole 5+ hours. Credit to them for trying. Finally, we came up with a workaround that allowed me to get a fileable result but was only marginally satisfactory.. UNACCEPTABLE--You would think that after all these years of practicing that you could get it right by now.
Date published: 2021-10-16
Rated 5 out of 5 by from Thanks for all the help Arthur did a great job walking me through the process
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is great Easy tool to follow for anyone that has no experience filing their taxes.
Date published: 2021-10-16
Rated 4 out of 5 by from Easy way to file taxes only complaint would be the additional $40 fee to file with my refund. Its my money either way.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is the best!! Excellent and easy software, I will recommend Turbo Tax to my friends
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax Is A LifeSaver! I have used Turbo Tax for many years and through many situations. It always works perfectly and walks me through every possible senario. I will continue to use it for many years to come!
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax was Awesome and easy to understand. My experience using Turbo Tax has been the easiest tax online I've ever did. Thank for all your help. I didn't have to use any extra help this time around, but it was good to know they were near.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax was Awesome I greatly appreciate the assistance, and making it user friendly!
Date published: 2021-10-16
Rated 5 out of 5 by from Excellent My accountant sold her business and had filed an extension for me and then moved and left me in a difficult position so I did my taxes and turbotax was there.
Date published: 2021-10-16
Rated 5 out of 5 by from Always Makes the Process Easy Always easy, quick and accurate. Used the tool for years.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 19