TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Accurate And Easy To Understand My wife and I have used Turbo Tax for many many years. Very accurate and makes the complex tax situations easier to understand. Highly recommended.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Tax Software Been using Turbo Tax for years. It is great and easy to use!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax assisted me greatly First time user, experienced problems with the forms. It wasn't until we requested a live phone call that we found out we were utilizing the wrong forms for our retirement tax returns.The Representative was very helpful and cleared up the issues in a professional and courteous manner. This on-line assistance was very helpful. Thank you.
Date published: 2022-04-13
Rated 4 out of 5 by from turbotax 2021 One thing I would add to the 2008 homebuyer credit questions is did you buy your home in 2008?
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo is great! Less issue this year than last year. Finish the tax preparation with ease.
Date published: 2022-04-13
Rated 1 out of 5 by from Takes too long to use Asked many questions for information not necessary; for example, figures that it could have deduced did not need to be input as they had no relevance on the calculation. After paying all of the fees to e-file, it told me there were additional forms that I had to mail anyway. The software is slow and clunky, despite the fact that these calculations are not complicated for a computer to perform. Tips in the software did not adequately explain fields; one example that comes to mind is that I was asked to input an "Address", but it turned out it wanted a street address (number and street name only), as it asked for the city on the next page. It wasn't possible to fix this later and it did not detect that I input the data in an unexpected format (the entire address instead of the street address). I would rather filled all of the fields for address entry on one page than having to click through a wizard to enter each part of the address separately. I had to calculate a few things manually; for example, a stock FMV (fair market value), even though it should have been possible to automate this given the date and ticker symbol that was input.
Date published: 2022-04-13
Rated 5 out of 5 by from Really Appreciate it It was quick and easy seeing as I am a High School student!
Date published: 2022-04-13
Rated 3 out of 5 by from It works I like the ease with which it guides you through your return. It's been updated, but the guide is a bit clunky- returning you to the top of the income and deductions sections each time you complete a section requires you to scroll to the bottom to click the "Continue". As well, at the end, despite having used it for the past umpteen years, it still wants to know my Drivers license number and expiration/issue dates, and my bank account and routing numbers. Why again?!
Date published: 2022-04-13
Rated 5 out of 5 by from Easy, informative and transparent Helped me figure out what I needed to do regarding the stimulus payments I hadn't received.
Date published: 2022-04-13
Rated 1 out of 5 by from E-File refuses to return my money Instructions are very poor. No way to speak with anyone regarding a refund of my E-file when the Federal return is rejected.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1799
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Accurate And Easy To Understand My wife and I have used Turbo Tax for many many years. Very accurate and makes the complex tax situations easier to understand. Highly recommended.
Date published: 2022-04-13
Rated 5 out of 5 by from Great Tax Software Been using Turbo Tax for years. It is great and easy to use!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax assisted me greatly First time user, experienced problems with the forms. It wasn't until we requested a live phone call that we found out we were utilizing the wrong forms for our retirement tax returns.The Representative was very helpful and cleared up the issues in a professional and courteous manner. This on-line assistance was very helpful. Thank you.
Date published: 2022-04-13
Rated 4 out of 5 by from turbotax 2021 One thing I would add to the 2008 homebuyer credit questions is did you buy your home in 2008?
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo is great! Less issue this year than last year. Finish the tax preparation with ease.
Date published: 2022-04-13
Rated 1 out of 5 by from Takes too long to use Asked many questions for information not necessary; for example, figures that it could have deduced did not need to be input as they had no relevance on the calculation. After paying all of the fees to e-file, it told me there were additional forms that I had to mail anyway. The software is slow and clunky, despite the fact that these calculations are not complicated for a computer to perform. Tips in the software did not adequately explain fields; one example that comes to mind is that I was asked to input an "Address", but it turned out it wanted a street address (number and street name only), as it asked for the city on the next page. It wasn't possible to fix this later and it did not detect that I input the data in an unexpected format (the entire address instead of the street address). I would rather filled all of the fields for address entry on one page than having to click through a wizard to enter each part of the address separately. I had to calculate a few things manually; for example, a stock FMV (fair market value), even though it should have been possible to automate this given the date and ticker symbol that was input.
Date published: 2022-04-13
Rated 5 out of 5 by from Really Appreciate it It was quick and easy seeing as I am a High School student!
Date published: 2022-04-13
Rated 3 out of 5 by from It works I like the ease with which it guides you through your return. It's been updated, but the guide is a bit clunky- returning you to the top of the income and deductions sections each time you complete a section requires you to scroll to the bottom to click the "Continue". As well, at the end, despite having used it for the past umpteen years, it still wants to know my Drivers license number and expiration/issue dates, and my bank account and routing numbers. Why again?!
Date published: 2022-04-13
Rated 5 out of 5 by from Easy, informative and transparent Helped me figure out what I needed to do regarding the stimulus payments I hadn't received.
Date published: 2022-04-13
Rated 1 out of 5 by from E-File refuses to return my money Instructions are very poor. No way to speak with anyone regarding a refund of my E-file when the Federal return is rejected.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1799