TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Efile rejected 2 years in a row Second year file was apparently rejected for wrong PINs or previous year's AGI on a joint return. I double Checked the AGI entered for previous year and it was correct. Am I supposed to change the PINs each year or use the default ones from previous years? This is not clear in the program, nor is the how to remedy the problem.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is easy to use I have used TurboTax for several years and have had no problems.
Date published: 2021-05-11
Rated 1 out of 5 by from Frustrating Experience I've used TurboTax for 20 or more years. This year and last year, the CD software would not load and I had to take it to the Geek Squad to get it loaded. Then this year, I got my taxes all done and it would not file my federal taxes electronically - said I need to update my software. I tried this 4 times and each time it said my software was updated, but when I tried to send it electronically, if failed again saying I needed to do an update. So after paying for the convenience of electronic filing, I still have to print and mail my returns. Next year, I may go to a different software. I'm tired of screwing around with this - especially when TurboTax does not provide a toll-free help number when users have problems. You're the only company I know that provides a product and then has no one customer service to help people who buy your product.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax needs work! Its been easy for me since 2009; when I first started using it ~ Nuff said.......! PeriodT
Date published: 2021-05-11
Rated 5 out of 5 by from Exceptional service, knowledgeable beyond belief! Yvonne was the best tax preparation person I have ever had the pleasure to work with. She was through and concise with speed of a NASCAR racer!
Date published: 2021-05-11
Rated 4 out of 5 by from TurboTax was great Easy to calculate, file my return and get closure to this process.
Date published: 2021-05-11
Rated 5 out of 5 by from Made filing taxes easy and less painful. I am always nervous about taxes especially now that I am a widow. We have used Turbo Tax for many years and have always been satisfied and so far am again.
Date published: 2021-05-11
Rated 2 out of 5 by from Usually...turbo tax is awesome This year I bought the Premier turbo tax program, as normal. Was supposed to be compatible with our windows 8 system. It was NOT! It would not allow the updates, and therefore would not load the program. saw We had to go out and buy a new computer to do our taxes! Not the original plan to spend $700 to do our taxes. Should have gone to HRBlock! Would have been cheaper! $70 for the software...$700 for the computer...days of frustration.... hmmmm!
Date published: 2021-05-11
Rated 5 out of 5 by from Great I have been using Turbo Tax for over 15 years. I love the carry forward feature
Date published: 2021-05-11
Rated 4 out of 5 by from There's several problems with the software On Soc. Sec. benefits, Turbo kept asking for street address, payer id and payer zip. this info is not provided on Form SSA-1099. I finally was able to get through this with a po box # and payer id from my OPM 1099 and a zip for my former employer HHS.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1790
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Efile rejected 2 years in a row Second year file was apparently rejected for wrong PINs or previous year's AGI on a joint return. I double Checked the AGI entered for previous year and it was correct. Am I supposed to change the PINs each year or use the default ones from previous years? This is not clear in the program, nor is the how to remedy the problem.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is easy to use I have used TurboTax for several years and have had no problems.
Date published: 2021-05-11
Rated 1 out of 5 by from Frustrating Experience I've used TurboTax for 20 or more years. This year and last year, the CD software would not load and I had to take it to the Geek Squad to get it loaded. Then this year, I got my taxes all done and it would not file my federal taxes electronically - said I need to update my software. I tried this 4 times and each time it said my software was updated, but when I tried to send it electronically, if failed again saying I needed to do an update. So after paying for the convenience of electronic filing, I still have to print and mail my returns. Next year, I may go to a different software. I'm tired of screwing around with this - especially when TurboTax does not provide a toll-free help number when users have problems. You're the only company I know that provides a product and then has no one customer service to help people who buy your product.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax needs work! Its been easy for me since 2009; when I first started using it ~ Nuff said.......! PeriodT
Date published: 2021-05-11
Rated 5 out of 5 by from Exceptional service, knowledgeable beyond belief! Yvonne was the best tax preparation person I have ever had the pleasure to work with. She was through and concise with speed of a NASCAR racer!
Date published: 2021-05-11
Rated 4 out of 5 by from TurboTax was great Easy to calculate, file my return and get closure to this process.
Date published: 2021-05-11
Rated 5 out of 5 by from Made filing taxes easy and less painful. I am always nervous about taxes especially now that I am a widow. We have used Turbo Tax for many years and have always been satisfied and so far am again.
Date published: 2021-05-11
Rated 2 out of 5 by from Usually...turbo tax is awesome This year I bought the Premier turbo tax program, as normal. Was supposed to be compatible with our windows 8 system. It was NOT! It would not allow the updates, and therefore would not load the program. saw We had to go out and buy a new computer to do our taxes! Not the original plan to spend $700 to do our taxes. Should have gone to HRBlock! Would have been cheaper! $70 for the software...$700 for the computer...days of frustration.... hmmmm!
Date published: 2021-05-11
Rated 5 out of 5 by from Great I have been using Turbo Tax for over 15 years. I love the carry forward feature
Date published: 2021-05-11
Rated 4 out of 5 by from There's several problems with the software On Soc. Sec. benefits, Turbo kept asking for street address, payer id and payer zip. this info is not provided on Form SSA-1099. I finally was able to get through this with a po box # and payer id from my OPM 1099 and a zip for my former employer HHS.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1790