TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Very much improved design. This year the software didi a great job of leading me through the Tax filing process.
Date published: 2021-05-11
Rated 1 out of 5 by from Awful experience. Broken e-file I was filing my taxes with TurboTax for many, many years. Convenience of e-filing is one of the main reasons. This return is the last I will use TurboTax for.  This year TurboTax introduced a bug which prevents many customers from e-filing federal returns (and consequently state return, because TurboTax can't e-file a state return if a federal return is not e-filed). The issue is about the Simplified FTC calculation method election in which customers don't have much choice. This was never a problem in prior years. This year TurboTax says just "Don't worry" because you can still return by mail. Intuit has been well aware of the issue since early spring, support forums are full of complaints, and yet the issue was not fixed all these months.
Date published: 2021-05-11
Rated 5 out of 5 by from I'd recommend Krystle for anyone. Krystle made filing very simple and easy. She asked fantastic questions and was a huge help. I would give her 6 out of 5 stars!
Date published: 2021-05-11
Rated 5 out of 5 by from easy to use was worried about using it since I sold property but it was easy
Date published: 2021-05-11
Rated 5 out of 5 by from well done The program works well as advertised and was easy to use
Date published: 2021-05-11
Rated 5 out of 5 by from great very good in all the tax forms, helped me understand. Great job
Date published: 2021-05-11
Rated 5 out of 5 by from Great tool Easy and very informative. Love the tips and tax information. Easy to use and to learn
Date published: 2021-05-11
Rated 2 out of 5 by from Added fees We typically share a store bought disc and for some reason it says you can do 5 returns on it but it says you couldnt download the product this year so I had to purchase a second copy. $60 extra cost
Date published: 2021-05-11
Rated 5 out of 5 by from Used for years! TurboTax is easy to use and I have never had any problems.
Date published: 2021-05-11
Rated 5 out of 5 by from Cassandra was just too awesome I'm always frustrated at how bad the tax process is in the US. We have no visibility or support from IRS when it comes to high income earners as a result we just get super frustrated. Cassandra walked me through all my deductions, what I can and cannot do while living in the US. In addition Turbotax is my go to tool as you are the easiest and bests in CX. Thank you.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1778
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very much improved design. This year the software didi a great job of leading me through the Tax filing process.
Date published: 2021-05-11
Rated 1 out of 5 by from Awful experience. Broken e-file I was filing my taxes with TurboTax for many, many years. Convenience of e-filing is one of the main reasons. This return is the last I will use TurboTax for.  This year TurboTax introduced a bug which prevents many customers from e-filing federal returns (and consequently state return, because TurboTax can't e-file a state return if a federal return is not e-filed). The issue is about the Simplified FTC calculation method election in which customers don't have much choice. This was never a problem in prior years. This year TurboTax says just "Don't worry" because you can still return by mail. Intuit has been well aware of the issue since early spring, support forums are full of complaints, and yet the issue was not fixed all these months.
Date published: 2021-05-11
Rated 5 out of 5 by from I'd recommend Krystle for anyone. Krystle made filing very simple and easy. She asked fantastic questions and was a huge help. I would give her 6 out of 5 stars!
Date published: 2021-05-11
Rated 5 out of 5 by from easy to use was worried about using it since I sold property but it was easy
Date published: 2021-05-11
Rated 5 out of 5 by from well done The program works well as advertised and was easy to use
Date published: 2021-05-11
Rated 5 out of 5 by from great very good in all the tax forms, helped me understand. Great job
Date published: 2021-05-11
Rated 5 out of 5 by from Great tool Easy and very informative. Love the tips and tax information. Easy to use and to learn
Date published: 2021-05-11
Rated 2 out of 5 by from Added fees We typically share a store bought disc and for some reason it says you can do 5 returns on it but it says you couldnt download the product this year so I had to purchase a second copy. $60 extra cost
Date published: 2021-05-11
Rated 5 out of 5 by from Used for years! TurboTax is easy to use and I have never had any problems.
Date published: 2021-05-11
Rated 5 out of 5 by from Cassandra was just too awesome I'm always frustrated at how bad the tax process is in the US. We have no visibility or support from IRS when it comes to high income earners as a result we just get super frustrated. Cassandra walked me through all my deductions, what I can and cannot do while living in the US. In addition Turbotax is my go to tool as you are the easiest and bests in CX. Thank you.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1778