TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Problems With 2021 E-file Preparing the return was easy but the E-filing was a hassel. I tried to e-file approx 5 time with a continued problem with the Id Pin required. We had the IRS Id's but they were 6 digits long and the form only allowed a 5 diget pin. This problem should have been anticipated by "turbotax" but was not. Attempts to correct the problem failed so the return was submitted by mail. It was difficult trying to find information on obtaining the correct pin with no procedures found. This year's return was no fun. One good thing is that we were not expecting a refund.
Date published: 2022-04-14
Rated 5 out of 5 by from Great help I had questions about the taxes from selling my home.
Date published: 2022-04-14
Rated 5 out of 5 by from T Worked out great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-14
Rated 3 out of 5 by from TurboTax Premier w/Rental Property--problematic! There seems to be glitches in the T/Tax Premier (for Mac) 2021 software. This year, using TT was problematic—I wish I could give it more than 3 stars. It was very off-putting this year. The details: I had to make changes to a return after e-filing it. When I noticed the errors needing correcting, I selected “amend” in one of the many steps in the EasyStep process. This caused problems with completing and e-filing the return despite indicating an amendment was NO LONGER needed.
Date published: 2022-04-14
Rated 5 out of 5 by from Not a worry I love that the helpful hints are clickable where you are at and that it does a great job of checking for mistakes.
Date published: 2022-04-14
Rated 2 out of 5 by from A Little Disappointed For the most part I trust the TurboTax Online Free Edition but, it is lacking in the 'explanation' area. Not exactly trusting what it explained with my pension f und. Then the day after when I went to file, I experienced technical difficulties getting past the cart showing my returns were $0 to file. Then the Credit Karma stuff at the end is an annoyance. The buttons to get past that stuff were not well marked.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbotax is very easy, and reasonable cost. Turbo Tax is very easy to use, and one of the best features is the ability to direct download financial data from our account with Morgan Stanley.
Date published: 2022-04-14
Rated 3 out of 5 by from Starting to not trust this company I used to think that this company was pretty innovative and honest. I trusted them to do a good job and give me a good price. Now I feel like they are doing everything in their power to give them permission to use my very private data to market and sell. They are constantly trying to get me to upgrade to more expensive services. I am going to take some time over the next year and see if I can find another service that is not as rapacious.
Date published: 2022-04-14
Rated 5 out of 5 by from Relaxed filing !! First time with TurboTax with better than expected outcome ! The help was excellent and quite comfortable with questions and results which worked for all situations.
Date published: 2022-04-14
Rated 5 out of 5 by from Gregory & Turbo Tax is amazing! To put it in perspective, I almost payed $3,000 for an accounting software that wasn't helpful or friendly at all. I decided to cancel my plan and try Turbo Tax and I was immediately amazed with the customer service. Everyone that I spoke with was so unbelievably friendly, patient, and thorough - I honestly could not have filed my taxes with out Gregory's help.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1775
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Problems With 2021 E-file Preparing the return was easy but the E-filing was a hassel. I tried to e-file approx 5 time with a continued problem with the Id Pin required. We had the IRS Id's but they were 6 digits long and the form only allowed a 5 diget pin. This problem should have been anticipated by "turbotax" but was not. Attempts to correct the problem failed so the return was submitted by mail. It was difficult trying to find information on obtaining the correct pin with no procedures found. This year's return was no fun. One good thing is that we were not expecting a refund.
Date published: 2022-04-14
Rated 5 out of 5 by from Great help I had questions about the taxes from selling my home.
Date published: 2022-04-14
Rated 5 out of 5 by from T Worked out great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-14
Rated 3 out of 5 by from TurboTax Premier w/Rental Property--problematic! There seems to be glitches in the T/Tax Premier (for Mac) 2021 software. This year, using TT was problematic—I wish I could give it more than 3 stars. It was very off-putting this year. The details: I had to make changes to a return after e-filing it. When I noticed the errors needing correcting, I selected “amend” in one of the many steps in the EasyStep process. This caused problems with completing and e-filing the return despite indicating an amendment was NO LONGER needed.
Date published: 2022-04-14
Rated 5 out of 5 by from Not a worry I love that the helpful hints are clickable where you are at and that it does a great job of checking for mistakes.
Date published: 2022-04-14
Rated 2 out of 5 by from A Little Disappointed For the most part I trust the TurboTax Online Free Edition but, it is lacking in the 'explanation' area. Not exactly trusting what it explained with my pension f und. Then the day after when I went to file, I experienced technical difficulties getting past the cart showing my returns were $0 to file. Then the Credit Karma stuff at the end is an annoyance. The buttons to get past that stuff were not well marked.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbotax is very easy, and reasonable cost. Turbo Tax is very easy to use, and one of the best features is the ability to direct download financial data from our account with Morgan Stanley.
Date published: 2022-04-14
Rated 3 out of 5 by from Starting to not trust this company I used to think that this company was pretty innovative and honest. I trusted them to do a good job and give me a good price. Now I feel like they are doing everything in their power to give them permission to use my very private data to market and sell. They are constantly trying to get me to upgrade to more expensive services. I am going to take some time over the next year and see if I can find another service that is not as rapacious.
Date published: 2022-04-14
Rated 5 out of 5 by from Relaxed filing !! First time with TurboTax with better than expected outcome ! The help was excellent and quite comfortable with questions and results which worked for all situations.
Date published: 2022-04-14
Rated 5 out of 5 by from Gregory & Turbo Tax is amazing! To put it in perspective, I almost payed $3,000 for an accounting software that wasn't helpful or friendly at all. I decided to cancel my plan and try Turbo Tax and I was immediately amazed with the customer service. Everyone that I spoke with was so unbelievably friendly, patient, and thorough - I honestly could not have filed my taxes with out Gregory's help.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1775