TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Worked well with one minor glitch this year Everything went smoothly with one exception -- I had some issues with self-entering an amount for percentage of home mortgage interest that was deductible. I engaged with support on this and we ended up brute-forcing the solution by deleting the 1098 and re-entering it. The support person was courteous and helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 return Unfortunately, she was not able to get to my screen. But she was very helpful with a mistake that my company made with my W2.
Date published: 2021-04-04
Rated 2 out of 5 by from Way too many fees I went in with free software and by the end had to fork over $140 in fees. I had to get deluxe because I was a freelance driver for DoorDash, understandable. But afterwards, I wasn't able to switch back for my state refund, which I didn't realize would be another $50, and then the fee to use my return to pay these fees is $40, absolutely ridiculous
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is easy to operate I have used it for 3 years and it is good and convenient. Representative is helpful.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 1768
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Worked well with one minor glitch this year Everything went smoothly with one exception -- I had some issues with self-entering an amount for percentage of home mortgage interest that was deductible. I engaged with support on this and we ended up brute-forcing the solution by deleting the 1098 and re-entering it. The support person was courteous and helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 return Unfortunately, she was not able to get to my screen. But she was very helpful with a mistake that my company made with my W2.
Date published: 2021-04-04
Rated 2 out of 5 by from Way too many fees I went in with free software and by the end had to fork over $140 in fees. I had to get deluxe because I was a freelance driver for DoorDash, understandable. But afterwards, I wasn't able to switch back for my state refund, which I didn't realize would be another $50, and then the fee to use my return to pay these fees is $40, absolutely ridiculous
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is easy to operate I have used it for 3 years and it is good and convenient. Representative is helpful.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 1768