TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax was helpful I did it all on my own. However, the prompts did help to guide me.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy and affordable helps you learn in the process Very knowledgeable and self explanation not confusing
Date published: 2023-03-07
Rated 3 out of 5 by from Be thoughtful next time Why does the user need to enter 4 times the routing number? it is the same number. I had those information from last year, can it be used this year instead of requiring me to type 4 times, twice for federal and twice for state.
Date published: 2023-03-07
Rated 5 out of 5 by from turbo tax is very helpful very easy to use, very helpful, time saver, great assistance
Date published: 2023-03-07
Rated 3 out of 5 by from turbo tax is okay The is more room for improvement for live turbo tax. Experts were not very helpful . They should provide more guide through filing taxes rather than just suggestions.
Date published: 2023-03-07
Rated 4 out of 5 by from Overall a great product with some issues The main issue we had this year when using this product is poor wording of some of the questions. For example, I was sent a PIN but the question asked something to the effect of [have you been the victim of identity theft AND been issued a PIN from the government] There were a couple of other instances of wording issues like this which would force you to lie in order to put in the correct information. For further clarification, I have not had any identity theft issues, but was issued a PIN. It would be an easy work around to just put "and/or" or something to that effect, rather than force a choice that is not a proper fit.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy to use; Love the historical tracking Been using Turbo Tax for many years. It has been helpful and somewhat easy to use.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax is awesome Easy to navigate, specific, understandable, even for an older person
Date published: 2023-03-07
Rated 2 out of 5 by from Turbo tax fees are outrageous Fees are extremely to high, I only have it 2 star review because it was an easy process
Date published: 2023-03-07
Rated 1 out of 5 by from Wont transmit my state return electronically Seems like many have this problem. The message says to review their help questions for a workaround. Of course, they already took my money....
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 1751
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was helpful I did it all on my own. However, the prompts did help to guide me.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy and affordable helps you learn in the process Very knowledgeable and self explanation not confusing
Date published: 2023-03-07
Rated 3 out of 5 by from Be thoughtful next time Why does the user need to enter 4 times the routing number? it is the same number. I had those information from last year, can it be used this year instead of requiring me to type 4 times, twice for federal and twice for state.
Date published: 2023-03-07
Rated 5 out of 5 by from turbo tax is very helpful very easy to use, very helpful, time saver, great assistance
Date published: 2023-03-07
Rated 3 out of 5 by from turbo tax is okay The is more room for improvement for live turbo tax. Experts were not very helpful . They should provide more guide through filing taxes rather than just suggestions.
Date published: 2023-03-07
Rated 4 out of 5 by from Overall a great product with some issues The main issue we had this year when using this product is poor wording of some of the questions. For example, I was sent a PIN but the question asked something to the effect of [have you been the victim of identity theft AND been issued a PIN from the government] There were a couple of other instances of wording issues like this which would force you to lie in order to put in the correct information. For further clarification, I have not had any identity theft issues, but was issued a PIN. It would be an easy work around to just put "and/or" or something to that effect, rather than force a choice that is not a proper fit.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy to use; Love the historical tracking Been using Turbo Tax for many years. It has been helpful and somewhat easy to use.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax is awesome Easy to navigate, specific, understandable, even for an older person
Date published: 2023-03-07
Rated 2 out of 5 by from Turbo tax fees are outrageous Fees are extremely to high, I only have it 2 star review because it was an easy process
Date published: 2023-03-07
Rated 1 out of 5 by from Wont transmit my state return electronically Seems like many have this problem. The message says to review their help questions for a workaround. Of course, they already took my money....
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 1751