TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Annoying upsells, inapplicable credits 1. Constantly trying to upsell, even as I already pay for premium. 2. It offers child credit and forces me to go 3 times through questions, even though that credit is phased out for my income level 3. It annoys me with tons of deductions even though there is no chance I can reach the standard deduction limit
Date published: 2023-03-06
Rated 5 out of 5 by from WOO WOO THANK YOU SO MUCH. I could'nt of done this myself. Br'ze was awesome, thank you again Katie
Date published: 2023-03-06
Rated 2 out of 5 by from Says required form isn't required TurboTax says10956-A isn't required but IRS rejected the return until I hunted through the menus to find and add it manually.
Date published: 2023-03-06
Rated 1 out of 5 by from Not Worth It I had a question about my return, so I signed up for TurboTax Live Assisted Premium. The first individual I interacted with was unable to answer my question, so they told me to request help from one of TurboTax's CPAs. The second person I interacted with treated me poorly and did not directly address my question. I had to repeat my question several times. I did not end up getting a satisfying answer. Instead, I had to Google it and do some internet sleuthing on my own to find a real answer. As for the the rest of the TurboTax experience, I find it to be overpriced. The user interface isn't very smooth. You have to click through about a billion pages to accomplish anything, which is far from ideal if your internet connection isn't lightning fast. Plus, calculations are not thoroughly explained. I suspect I'll be looking for a different product to help me file my taxes in the future.
Date published: 2023-03-06
Rated 2 out of 5 by from Too expensive The amount I paid you to file my taxes ate half of my refund. Unless this changes I will never file with turbotax again.
Date published: 2023-03-06
Rated 5 out of 5 by from Easy to use and love the help The user interface is a little more image saturated than I like but it did not distract from updating all of my tax information. I do think that discounts should be given for next year to those who do reviews.
Date published: 2023-03-06
Rated 5 out of 5 by from Make your tax year easy Easy to understand, easy to follow instructions, a great way to simplify your tax year.
Date published: 2023-03-06
Rated 5 out of 5 by from EASY USE EASY REFUND Easy to use. Great directions, cost is efficient for all.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax really is great but I'm doing this review so it will stop asking me.
Date published: 2023-03-06
Rated 1 out of 5 by from Again, TurboTax complicates the process There was a bug saying one value was higher than it should have been (bad rounding), one question was conflicting within itself, and many questions are confusing. I would like to see a comparison to how a answered, and values I put in at the same time as I answer the question, not afterwards. I could save a lot of time if it was set up like this. Once again, TurboTax complicates the process. Make it easier.
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 1747
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Annoying upsells, inapplicable credits 1. Constantly trying to upsell, even as I already pay for premium. 2. It offers child credit and forces me to go 3 times through questions, even though that credit is phased out for my income level 3. It annoys me with tons of deductions even though there is no chance I can reach the standard deduction limit
Date published: 2023-03-06
Rated 5 out of 5 by from WOO WOO THANK YOU SO MUCH. I could'nt of done this myself. Br'ze was awesome, thank you again Katie
Date published: 2023-03-06
Rated 2 out of 5 by from Says required form isn't required TurboTax says10956-A isn't required but IRS rejected the return until I hunted through the menus to find and add it manually.
Date published: 2023-03-06
Rated 1 out of 5 by from Not Worth It I had a question about my return, so I signed up for TurboTax Live Assisted Premium. The first individual I interacted with was unable to answer my question, so they told me to request help from one of TurboTax's CPAs. The second person I interacted with treated me poorly and did not directly address my question. I had to repeat my question several times. I did not end up getting a satisfying answer. Instead, I had to Google it and do some internet sleuthing on my own to find a real answer. As for the the rest of the TurboTax experience, I find it to be overpriced. The user interface isn't very smooth. You have to click through about a billion pages to accomplish anything, which is far from ideal if your internet connection isn't lightning fast. Plus, calculations are not thoroughly explained. I suspect I'll be looking for a different product to help me file my taxes in the future.
Date published: 2023-03-06
Rated 2 out of 5 by from Too expensive The amount I paid you to file my taxes ate half of my refund. Unless this changes I will never file with turbotax again.
Date published: 2023-03-06
Rated 5 out of 5 by from Easy to use and love the help The user interface is a little more image saturated than I like but it did not distract from updating all of my tax information. I do think that discounts should be given for next year to those who do reviews.
Date published: 2023-03-06
Rated 5 out of 5 by from Make your tax year easy Easy to understand, easy to follow instructions, a great way to simplify your tax year.
Date published: 2023-03-06
Rated 5 out of 5 by from EASY USE EASY REFUND Easy to use. Great directions, cost is efficient for all.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax really is great but I'm doing this review so it will stop asking me.
Date published: 2023-03-06
Rated 1 out of 5 by from Again, TurboTax complicates the process There was a bug saying one value was higher than it should have been (bad rounding), one question was conflicting within itself, and many questions are confusing. I would like to see a comparison to how a answered, and values I put in at the same time as I answer the question, not afterwards. I could save a lot of time if it was set up like this. Once again, TurboTax complicates the process. Make it easier.
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 1747