TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Great experience Helpful to save me time, as always. The cost is getting increasing though.
Date published: 2023-04-17
Rated 5 out of 5 by from LIVE help was great. HOWEVER new software clunky! The new software format seems slower and cumbersome. Trying to find specific locations to go back to requires unecessary searching and scrolling. Plus it's slow in processing. I realize it's new and part of it is that we as customers need to learn new things BUT this updated software from previous years seems to have gone BACKWARDS. It took me over 9 hours this year on TurboTax and I believe your old software would have taken me 1/2 that time. I did call a few times for LIVE assistance and when I got to a Tax Expert they were really helpful and the online screen share worked very well. So thank you for the LIVE Assistance! For 2024 I hope you revisit the software and go back to a faster, more user friendly system. Otherwise we will look for a different service.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick & easy I really don't care to pat you on the back, this is totally unnecessry
Date published: 2023-04-17
Rated 5 out of 5 by from Online Help was great I am self employed, which brings its own complications. Add to that, this past year saw us have my work vehicle totaled in an accident. TurboTax's online specialist worked patiently with me as I had to go back and review and correct a few mistakes. I typically would have to pay over $400 for this type of service. The help and ease of use is well worth the cost, having the almost instant access to a specialist is the icing on the cake.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy to navigate Easy to use. Very helpful. I will use again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick & Easy Question prompts very intuitive; error checking excellent
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Excellent Work with my tax return. Thank you Turbo Tax!
Date published: 2023-04-17
Rated 5 out of 5 by from Luv TurboTax It is so easy to use and explains what is needed as well as providing additional information if you have any questions.
Date published: 2023-04-17
Rated 5 out of 5 by from I love filing with Turbo Tax Last year I had a suspected identity fraud and I file through the mail. When I went to file with Turbo this year I thought there would be a problem but there wasn’t and I am very pleased
Date published: 2023-04-17
Rated 3 out of 5 by from Taxes get harder every year! Turbo Tax changes the format every year. I hate that!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great experience Helpful to save me time, as always. The cost is getting increasing though.
Date published: 2023-04-17
Rated 5 out of 5 by from LIVE help was great. HOWEVER new software clunky! The new software format seems slower and cumbersome. Trying to find specific locations to go back to requires unecessary searching and scrolling. Plus it's slow in processing. I realize it's new and part of it is that we as customers need to learn new things BUT this updated software from previous years seems to have gone BACKWARDS. It took me over 9 hours this year on TurboTax and I believe your old software would have taken me 1/2 that time. I did call a few times for LIVE assistance and when I got to a Tax Expert they were really helpful and the online screen share worked very well. So thank you for the LIVE Assistance! For 2024 I hope you revisit the software and go back to a faster, more user friendly system. Otherwise we will look for a different service.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick & easy I really don't care to pat you on the back, this is totally unnecessry
Date published: 2023-04-17
Rated 5 out of 5 by from Online Help was great I am self employed, which brings its own complications. Add to that, this past year saw us have my work vehicle totaled in an accident. TurboTax's online specialist worked patiently with me as I had to go back and review and correct a few mistakes. I typically would have to pay over $400 for this type of service. The help and ease of use is well worth the cost, having the almost instant access to a specialist is the icing on the cake.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy to navigate Easy to use. Very helpful. I will use again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Quick & Easy Question prompts very intuitive; error checking excellent
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Excellent Work with my tax return. Thank you Turbo Tax!
Date published: 2023-04-17
Rated 5 out of 5 by from Luv TurboTax It is so easy to use and explains what is needed as well as providing additional information if you have any questions.
Date published: 2023-04-17
Rated 5 out of 5 by from I love filing with Turbo Tax Last year I had a suspected identity fraud and I file through the mail. When I went to file with Turbo this year I thought there would be a problem but there wasn’t and I am very pleased
Date published: 2023-04-17
Rated 3 out of 5 by from Taxes get harder every year! Turbo Tax changes the format every year. I hate that!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1739