TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from I've used it for years easy and usually fast. I can usually do my taxes in an afternoon
Date published: 2021-05-09
Rated 1 out of 5 by from TurboTax was a mess in 2020 I have been using TurboTax for 14 years and have never previously had a problem. In 2020, the software would not e-file my returns. With the help of tech support, we were able to solve the problem (this ultimately required removing and reinstalling the software), but this took several hours that I will never get back. As disappointed as I am with TurboTax 2020, the service rep who assisted me was excellent.
Date published: 2021-05-09
Rated 3 out of 5 by from Fair experience using software. Did have issues with payment of Tax Defense purchase and E-File charges, Not as bad as last year. I am a Subscriber and it would not allow ne to process.
Date published: 2021-05-09
Rated 5 out of 5 by from Thank you, TurboTax! Filing tax returns can be complicated, but TurboTax makes it easy. Whenever I had a problem, I simply typed my question into the Search window and problem solved! I'm very thankful for TurboTax. It is extremely user-friendly.
Date published: 2021-05-09
Rated 5 out of 5 by from CPA Girls were very Helpful I talked to 2 CPA, they were Very Helpful. I was a so Frustrated but they Iman was so Kind and understanding
Date published: 2021-05-09
Rated 5 out of 5 by from Easy and thorough! I've used Turbo Tax every year since it was released. It is "smart," easy to use. The explanations and "error check" are also very helpful
Date published: 2021-05-09
Rated 3 out of 5 by from Turbo Tax is Ok.... I'm find TurboTax to be helpful but also annoying. There are a number of things that are hidden or VERY hard to find. There is also too many requests to upgrade and spend more $ with TurboTax. Overall, it saves time vs. doing a return by hand but could be much better!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax was super easy Turbo Tax walks you through each step. Super easy !! Will definitely continue to use Turbo Tax !!
Date published: 2021-05-09
Rated 5 out of 5 by from Easy Peazy This was so easy and I love how it keeps track of your taxes from the previous year. Thanks!
Date published: 2021-05-09
Rated 3 out of 5 by from Its was simple but some more support was needed After W2 was uploaded, in the Federal Section, Box 15 said "All State" Box 16 was empty while Box 17 had value. Instead of guiding me what to do here, Turbotax just kept asking me to fill in Box 15 & 16, even though Turbotax kept saying leave it blank if W2 has it blank. It was super confusing and it took me two days to figure out by myself as to what needs to be done to fix it.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1738
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from I've used it for years easy and usually fast. I can usually do my taxes in an afternoon
Date published: 2021-05-09
Rated 1 out of 5 by from TurboTax was a mess in 2020 I have been using TurboTax for 14 years and have never previously had a problem. In 2020, the software would not e-file my returns. With the help of tech support, we were able to solve the problem (this ultimately required removing and reinstalling the software), but this took several hours that I will never get back. As disappointed as I am with TurboTax 2020, the service rep who assisted me was excellent.
Date published: 2021-05-09
Rated 3 out of 5 by from Fair experience using software. Did have issues with payment of Tax Defense purchase and E-File charges, Not as bad as last year. I am a Subscriber and it would not allow ne to process.
Date published: 2021-05-09
Rated 5 out of 5 by from Thank you, TurboTax! Filing tax returns can be complicated, but TurboTax makes it easy. Whenever I had a problem, I simply typed my question into the Search window and problem solved! I'm very thankful for TurboTax. It is extremely user-friendly.
Date published: 2021-05-09
Rated 5 out of 5 by from CPA Girls were very Helpful I talked to 2 CPA, they were Very Helpful. I was a so Frustrated but they Iman was so Kind and understanding
Date published: 2021-05-09
Rated 5 out of 5 by from Easy and thorough! I've used Turbo Tax every year since it was released. It is "smart," easy to use. The explanations and "error check" are also very helpful
Date published: 2021-05-09
Rated 3 out of 5 by from Turbo Tax is Ok.... I'm find TurboTax to be helpful but also annoying. There are a number of things that are hidden or VERY hard to find. There is also too many requests to upgrade and spend more $ with TurboTax. Overall, it saves time vs. doing a return by hand but could be much better!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax was super easy Turbo Tax walks you through each step. Super easy !! Will definitely continue to use Turbo Tax !!
Date published: 2021-05-09
Rated 5 out of 5 by from Easy Peazy This was so easy and I love how it keeps track of your taxes from the previous year. Thanks!
Date published: 2021-05-09
Rated 3 out of 5 by from Its was simple but some more support was needed After W2 was uploaded, in the Federal Section, Box 15 said "All State" Box 16 was empty while Box 17 had value. Instead of guiding me what to do here, Turbotax just kept asking me to fill in Box 15 & 16, even though Turbotax kept saying leave it blank if W2 has it blank. It was super confusing and it took me two days to figure out by myself as to what needs to be done to fix it.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1738