TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for many years. I have said it before and I will say it again, "Turbo Tax is probably the best and most intuitive software that I have ever used."
Date published: 2021-05-09
Rated 5 out of 5 by from I feel confident with Turbo Tax I feel confident and have the support of the Turbo Tax team, I enjoy doing my own taxes, I have learned so much over the years using this service
Date published: 2021-05-09
Rated 1 out of 5 by from Extremely disappointed 14 year TT Customer the payment process for the State version was in a word horrible. I contacted the "help" center identified in Turbo Tax Home an Business because i kept received "payment did not go through" message. Online help was no help at all. finally contacted an agent who did help me pay the $25 so i could receive a payment confirmation code to enter in the software but upon my return to my return it would not again provide me a place to enter the confirmation code as it had before and only gave me 2 options, one of them being pay by credit card which, i just finished doing with the Agent. But to my surprise, in order to get my state and federal returns filed i had to pay twice for the State return (once with the agent and the second time online. Just a very disappointing experience for a 14 year customer of Turbo Tax. It won't be 15 years.
Date published: 2021-05-09
Rated 5 out of 5 by from Greg was amazing Turbo tax made it easy from a technology standpoint but people are more important and Greg was excellent. He was even ethical enough to not let me hire him directly.
Date published: 2021-05-09
Rated 5 out of 5 by from great and easy turbo tax answered my questions and helped me out a lot
Date published: 2021-05-09
Rated 5 out of 5 by from awesome Turbo Tax is Very easy to use and convenient. Everything is covered with great explanations.
Date published: 2021-05-09
Rated 5 out of 5 by from AWESOME EXCELLENT!!! I struggled before to do my Federal as well as State Taxes. Now it's easy to do both at the sale time. Its breeze now to do and its effortless!!!
Date published: 2021-05-09
Rated 5 out of 5 by from awesome turbo tax is great east to use help throughout the process
Date published: 2021-05-09
Rated 1 out of 5 by from Could not e-file This is the second year I was unable to get the correct updates downloaded. Kept getting a message to update and after multiple attempts (and my computer telling me I had all of the updates) I gave up and printed to mail.
Date published: 2021-05-09
Rated 2 out of 5 by from Challenging The software is clunky, does not easily show you where things are off to fix, does not integrate well with state filing, does not provide a simple process to fix problems, does not provide support to fix issues. Not for those who do not want to spend a ton of time to figure out issues with software. Kept missing fact that had to file certain exemptions or credits. Lot of issues unless you really know all the tax rules and what needs to get done independent of this software.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1730
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for many years. I have said it before and I will say it again, "Turbo Tax is probably the best and most intuitive software that I have ever used."
Date published: 2021-05-09
Rated 5 out of 5 by from I feel confident with Turbo Tax I feel confident and have the support of the Turbo Tax team, I enjoy doing my own taxes, I have learned so much over the years using this service
Date published: 2021-05-09
Rated 1 out of 5 by from Extremely disappointed 14 year TT Customer the payment process for the State version was in a word horrible. I contacted the "help" center identified in Turbo Tax Home an Business because i kept received "payment did not go through" message. Online help was no help at all. finally contacted an agent who did help me pay the $25 so i could receive a payment confirmation code to enter in the software but upon my return to my return it would not again provide me a place to enter the confirmation code as it had before and only gave me 2 options, one of them being pay by credit card which, i just finished doing with the Agent. But to my surprise, in order to get my state and federal returns filed i had to pay twice for the State return (once with the agent and the second time online. Just a very disappointing experience for a 14 year customer of Turbo Tax. It won't be 15 years.
Date published: 2021-05-09
Rated 5 out of 5 by from Greg was amazing Turbo tax made it easy from a technology standpoint but people are more important and Greg was excellent. He was even ethical enough to not let me hire him directly.
Date published: 2021-05-09
Rated 5 out of 5 by from great and easy turbo tax answered my questions and helped me out a lot
Date published: 2021-05-09
Rated 5 out of 5 by from awesome Turbo Tax is Very easy to use and convenient. Everything is covered with great explanations.
Date published: 2021-05-09
Rated 5 out of 5 by from AWESOME EXCELLENT!!! I struggled before to do my Federal as well as State Taxes. Now it's easy to do both at the sale time. Its breeze now to do and its effortless!!!
Date published: 2021-05-09
Rated 5 out of 5 by from awesome turbo tax is great east to use help throughout the process
Date published: 2021-05-09
Rated 1 out of 5 by from Could not e-file This is the second year I was unable to get the correct updates downloaded. Kept getting a message to update and after multiple attempts (and my computer telling me I had all of the updates) I gave up and printed to mail.
Date published: 2021-05-09
Rated 2 out of 5 by from Challenging The software is clunky, does not easily show you where things are off to fix, does not integrate well with state filing, does not provide a simple process to fix problems, does not provide support to fix issues. Not for those who do not want to spend a ton of time to figure out issues with software. Kept missing fact that had to file certain exemptions or credits. Lot of issues unless you really know all the tax rules and what needs to get done independent of this software.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1730