TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 2 out of 5 by from SURPRISED BY FILING FEES 3RD PARTY DON'T EVER REMEMBERING BEING CHARGED (10+ YRS) A "SERVICE FEE." THIS SHOULD HAVE BEEN ID'D UP FRONT. VERY DISSATISFIED. AND, HAD TO GO "ON LINE" TO UNDERSTAND WHY I HAD TO PAY A SIGNIFICANTLY HIGHER TAX THAN PRIOR YEARS.
Date published: 2022-04-12
Rated 5 out of 5 by from Easy and fast to use This made taxes seem easy ! Very easy to use with a natural flow of the software.
Date published: 2022-04-12
Rated 5 out of 5 by from Clear, Intuitive, Reassuring, Professional Have used Turbo Tax for years. Thank you for keeping the same approach to data entry and format of entry screens.
Date published: 2022-04-12
Rated 3 out of 5 by from turbo tax is frustrating Why are you downloading updates after your taxes are filed. Makes you think they were wrong. When I tried to delete ND return it says to go to View and then forms and then delete. There is no "view" I could not delete it. I just didn't file it. Its gone downhill!
Date published: 2022-04-12
Rated 3 out of 5 by from Disappointing problems this year (2021) Two problems made this year's version of TurboTax and its support a particular source of frustration and disappointment. 1) Processing of Form 1099-R with distribution code = "G" where taxable amount was less than gross amount: TurboTax gave no guidance on how such a form could be properly processed in TurboTax, nor were TurboTax Help people able to provide guidance . Guidance should have been given same as for 1099-Rs with distribution code = "7". 2) Program erroneously assumed that a Schedule K was required and would not finalize my return unless I entered Partnership and S-Corp info, which I didn't have because my business is a sole proprietorship and has been so for multiple years of TurboTax filing. Could this problem have started with an entry made in the General Income section?. I gave up when TurboTax Help personnel could not help. Hopefully TurboTax designers will understand and fix these problems next year.
Date published: 2022-04-12
Rated 2 out of 5 by from 20% Coupon did not Work Tried to use a 20% off Coupon that I had saved for weeks, only to find out that in tiny print on the back that you must "FILE by April 1." Almost 3 weeks BEFORE taxes are due. What a scam!
Date published: 2022-04-12
Rated 5 out of 5 by from Simple, Straightforward Other than a couple, cannot do that, issues all went well.
Date published: 2022-04-12
Rated 5 out of 5 by from Tax time needs Turbo. Started taxes late this year but had no troubles navigating Turbo Tax to finish and file in time.
Date published: 2022-04-12
Rated 4 out of 5 by from fast and easy .........Turbo tax so easy to use..................
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is very easy to use Turbo Tax is VERY easy to use, even with a complex tax situation like a business.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1726
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from SURPRISED BY FILING FEES 3RD PARTY DON'T EVER REMEMBERING BEING CHARGED (10+ YRS) A "SERVICE FEE." THIS SHOULD HAVE BEEN ID'D UP FRONT. VERY DISSATISFIED. AND, HAD TO GO "ON LINE" TO UNDERSTAND WHY I HAD TO PAY A SIGNIFICANTLY HIGHER TAX THAN PRIOR YEARS.
Date published: 2022-04-12
Rated 5 out of 5 by from Easy and fast to use This made taxes seem easy ! Very easy to use with a natural flow of the software.
Date published: 2022-04-12
Rated 5 out of 5 by from Clear, Intuitive, Reassuring, Professional Have used Turbo Tax for years. Thank you for keeping the same approach to data entry and format of entry screens.
Date published: 2022-04-12
Rated 3 out of 5 by from turbo tax is frustrating Why are you downloading updates after your taxes are filed. Makes you think they were wrong. When I tried to delete ND return it says to go to View and then forms and then delete. There is no "view" I could not delete it. I just didn't file it. Its gone downhill!
Date published: 2022-04-12
Rated 3 out of 5 by from Disappointing problems this year (2021) Two problems made this year's version of TurboTax and its support a particular source of frustration and disappointment. 1) Processing of Form 1099-R with distribution code = "G" where taxable amount was less than gross amount: TurboTax gave no guidance on how such a form could be properly processed in TurboTax, nor were TurboTax Help people able to provide guidance . Guidance should have been given same as for 1099-Rs with distribution code = "7". 2) Program erroneously assumed that a Schedule K was required and would not finalize my return unless I entered Partnership and S-Corp info, which I didn't have because my business is a sole proprietorship and has been so for multiple years of TurboTax filing. Could this problem have started with an entry made in the General Income section?. I gave up when TurboTax Help personnel could not help. Hopefully TurboTax designers will understand and fix these problems next year.
Date published: 2022-04-12
Rated 2 out of 5 by from 20% Coupon did not Work Tried to use a 20% off Coupon that I had saved for weeks, only to find out that in tiny print on the back that you must "FILE by April 1." Almost 3 weeks BEFORE taxes are due. What a scam!
Date published: 2022-04-12
Rated 5 out of 5 by from Simple, Straightforward Other than a couple, cannot do that, issues all went well.
Date published: 2022-04-12
Rated 5 out of 5 by from Tax time needs Turbo. Started taxes late this year but had no troubles navigating Turbo Tax to finish and file in time.
Date published: 2022-04-12
Rated 4 out of 5 by from fast and easy .........Turbo tax so easy to use..................
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is very easy to use Turbo Tax is VERY easy to use, even with a complex tax situation like a business.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1726