TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from E-FILING for Federal and one state should be free We have been using Turbo tax for many years now. We like the ease of the program. We have watch the price increases over the years and we understand business. However, The charges for e-filing for one state is excessive and takes advantage of our desire to get our refunds fast. I only use it if getting a refund but I still feel that at least one state should be free !
Date published: 2021-05-09
Rated 5 out of 5 by from Easy To Use I like the new updates. I thought it was a lot user friendlier then it use to be.
Date published: 2021-05-09
Rated 5 out of 5 by from The is very helpful I hada problem in the middle of doing my taxes and went to the help center and got intact with a live person and she was able to get me pass the block I was hitting.
Date published: 2021-05-09
Rated 1 out of 5 by from No reason to force me to pay $90 There is absolutely no reason to lock me in and then force me to pay $90 for a standard tax feature. I'll be leaving next year, no doubt.
Date published: 2021-05-09
Rated 5 out of 5 by from 2020 tax help Our advisor Erika was excellent help. I would recommend her to anyone.
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and Easy to use! Turbotax takes the stress out of filing. Really enjoying it.
Date published: 2021-05-09
Rated 1 out of 5 by from Would not recommend. Do not wait until the end of the process to tell the customer the product isn't free. I sold one stock in 2020 and because of that I was forced to upgrade to turbo tax premium once everything was finalized. Very unfair behavior to not inform the customer that they will need to upgrade when they add the stock form. I will not be returning to intuit Turbotaxe's software next year if this isn't addressed.
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax is costly free isnt free when it wont let you proceed unless yo agree to pay
Date published: 2021-05-09
Rated 4 out of 5 by from Loved the Program--Didn't know I had to pay extra Loved the program but did not know I had to pay an extra $45 for the state program and then an additional $25 to electronically file my state return.
Date published: 2021-05-09
Rated 4 out of 5 by from Good, but not perfect In general, Turbotax is a great product that allows one to navigate through the complicated process of completing individual tax returns. An area that needs improvement is the drivers license info at the end of the process. The software elicits drivers license information to secure e-filing, but the software does not instruct one on what to do when their state does not put all of the software requested data on the driver's license. For example, some states do not put issue dates on licenses, but the software demands an entry, unless you figure out the work around. Intuit can improve the software by clearly allowing the issue date (or other unavailable data) to be left blank.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1720
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from E-FILING for Federal and one state should be free We have been using Turbo tax for many years now. We like the ease of the program. We have watch the price increases over the years and we understand business. However, The charges for e-filing for one state is excessive and takes advantage of our desire to get our refunds fast. I only use it if getting a refund but I still feel that at least one state should be free !
Date published: 2021-05-09
Rated 5 out of 5 by from Easy To Use I like the new updates. I thought it was a lot user friendlier then it use to be.
Date published: 2021-05-09
Rated 5 out of 5 by from The is very helpful I hada problem in the middle of doing my taxes and went to the help center and got intact with a live person and she was able to get me pass the block I was hitting.
Date published: 2021-05-09
Rated 1 out of 5 by from No reason to force me to pay $90 There is absolutely no reason to lock me in and then force me to pay $90 for a standard tax feature. I'll be leaving next year, no doubt.
Date published: 2021-05-09
Rated 5 out of 5 by from 2020 tax help Our advisor Erika was excellent help. I would recommend her to anyone.
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and Easy to use! Turbotax takes the stress out of filing. Really enjoying it.
Date published: 2021-05-09
Rated 1 out of 5 by from Would not recommend. Do not wait until the end of the process to tell the customer the product isn't free. I sold one stock in 2020 and because of that I was forced to upgrade to turbo tax premium once everything was finalized. Very unfair behavior to not inform the customer that they will need to upgrade when they add the stock form. I will not be returning to intuit Turbotaxe's software next year if this isn't addressed.
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax is costly free isnt free when it wont let you proceed unless yo agree to pay
Date published: 2021-05-09
Rated 4 out of 5 by from Loved the Program--Didn't know I had to pay extra Loved the program but did not know I had to pay an extra $45 for the state program and then an additional $25 to electronically file my state return.
Date published: 2021-05-09
Rated 4 out of 5 by from Good, but not perfect In general, Turbotax is a great product that allows one to navigate through the complicated process of completing individual tax returns. An area that needs improvement is the drivers license info at the end of the process. The software elicits drivers license information to secure e-filing, but the software does not instruct one on what to do when their state does not put all of the software requested data on the driver's license. For example, some states do not put issue dates on licenses, but the software demands an entry, unless you figure out the work around. Intuit can improve the software by clearly allowing the issue date (or other unavailable data) to be left blank.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1720