TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from TurboTax Doesn't Always Calculate Correct Figures I moved and had to file 2 different state returns. When filing I had to say what portion of income was made while living in each state. The suggested figures did not seem to come from anywhere so I chatted with a product expert who told me I needed to upgrade (pay more money) to speak with a tax specialist. This was not the case, the issue was a miscalculation by the product, not a more complicated tax issue.
Date published: 2021-05-09
Rated 5 out of 5 by from Super Easy Easy instructions and fast. Guided me through the process
Date published: 2021-05-09
Rated 2 out of 5 by from poor experience Due to my CPA Turbo tax should let customer choose their CPA based on customer feedback, rather than randomly assigning any CPA to customer. This time my experience with turbo tax was very poor. Service was very expensive compared to last year and I got very poor service this time from my Turbo tax CPA. CPA was not responsive on messages and problem is, there is no other way to reach my CPA.
Date published: 2021-05-09
Rated 2 out of 5 by from UNSURE I had trouble loading Turbo Tax Premier to my computer I did call for help. He was very helpful but couldnt figure it out either case # 472743215. He gave me a code to put in nat the end for no charge. It says it was excepted but I still had to submit my credit card information. Service code WVXKLBW99CHB47 If the code works I would change my rating to 5 stars.
Date published: 2021-05-09
Rated 5 out of 5 by from Great experience this year!! completed on my own. no problems with the turbo tax format....
Date published: 2021-05-09
Rated 5 out of 5 by from Just Simply Awesome My experience with Turbo Tax has been GREAT! I have never filed my own taxes and Turbo Tax walked me through the whole thing. TURBO TAX is the REAL DEAL!!!!
Date published: 2021-05-09
Rated 5 out of 5 by from Excellent tax program Been using it for years always satisfied keep up the good work
Date published: 2021-05-09
Rated 4 out of 5 by from simple to use turbo tax is a quick and easy way to do taxes. will use again
Date published: 2021-05-09
Rated 3 out of 5 by from There are issues I NEED to be able to download to a directory or drive of MY CHOICE. Turbotax loads to the c: drive. There are NO options to select another drive, either an inherent drive or a thumb/SD/Portable drive. In order to load from the CD I HAD to wipe out a lot of programs on my computer that ALSO have to run on the main drive as outlined above. You need to state this on the packaging. Your program is ID protected so this should be enough to prevent copy theft violations instead of causing problems for you users. On the good side: I used Jackson Hewitt for years. Ran me about $600 a year and I still had to do my own information entry and decision making. At least you guys explain things as they present themselves. AND, I use "AdBlocker" and just found out I couldn't submit this without turning it off. So you might consider adding that as a warning before writing a review. (I also do technical writing.)
Date published: 2021-05-09
Rated 5 out of 5 by from Awesome. Very Easy Turbo Tax is extremely user friendly. They will answer any possible questions you may have.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1710
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax Doesn't Always Calculate Correct Figures I moved and had to file 2 different state returns. When filing I had to say what portion of income was made while living in each state. The suggested figures did not seem to come from anywhere so I chatted with a product expert who told me I needed to upgrade (pay more money) to speak with a tax specialist. This was not the case, the issue was a miscalculation by the product, not a more complicated tax issue.
Date published: 2021-05-09
Rated 5 out of 5 by from Super Easy Easy instructions and fast. Guided me through the process
Date published: 2021-05-09
Rated 2 out of 5 by from poor experience Due to my CPA Turbo tax should let customer choose their CPA based on customer feedback, rather than randomly assigning any CPA to customer. This time my experience with turbo tax was very poor. Service was very expensive compared to last year and I got very poor service this time from my Turbo tax CPA. CPA was not responsive on messages and problem is, there is no other way to reach my CPA.
Date published: 2021-05-09
Rated 2 out of 5 by from UNSURE I had trouble loading Turbo Tax Premier to my computer I did call for help. He was very helpful but couldnt figure it out either case # 472743215. He gave me a code to put in nat the end for no charge. It says it was excepted but I still had to submit my credit card information. Service code WVXKLBW99CHB47 If the code works I would change my rating to 5 stars.
Date published: 2021-05-09
Rated 5 out of 5 by from Great experience this year!! completed on my own. no problems with the turbo tax format....
Date published: 2021-05-09
Rated 5 out of 5 by from Just Simply Awesome My experience with Turbo Tax has been GREAT! I have never filed my own taxes and Turbo Tax walked me through the whole thing. TURBO TAX is the REAL DEAL!!!!
Date published: 2021-05-09
Rated 5 out of 5 by from Excellent tax program Been using it for years always satisfied keep up the good work
Date published: 2021-05-09
Rated 4 out of 5 by from simple to use turbo tax is a quick and easy way to do taxes. will use again
Date published: 2021-05-09
Rated 3 out of 5 by from There are issues I NEED to be able to download to a directory or drive of MY CHOICE. Turbotax loads to the c: drive. There are NO options to select another drive, either an inherent drive or a thumb/SD/Portable drive. In order to load from the CD I HAD to wipe out a lot of programs on my computer that ALSO have to run on the main drive as outlined above. You need to state this on the packaging. Your program is ID protected so this should be enough to prevent copy theft violations instead of causing problems for you users. On the good side: I used Jackson Hewitt for years. Ran me about $600 a year and I still had to do my own information entry and decision making. At least you guys explain things as they present themselves. AND, I use "AdBlocker" and just found out I couldn't submit this without turning it off. So you might consider adding that as a warning before writing a review. (I also do technical writing.)
Date published: 2021-05-09
Rated 5 out of 5 by from Awesome. Very Easy Turbo Tax is extremely user friendly. They will answer any possible questions you may have.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1710