TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Excellent, But... The software is very user friendly, straightforward, easy-to-use, uses simple language, and is quite accurate. HOWEVER, heaven help you if you ever need to go back and change something. The final review process choked because I overlooked deleting the 1099-R (minimum IRA withdrawals were suspended in 2020 due to Covid) and when I went back in to delete the 1099-R, I had to re-do the entire investment income section. I've run into this problem in past years (glitches whenever you do anything that isn't following the standard "path" through the questionnaire) so I've come to expect it, but it is certainly disconcerting. So as long as you don't ever have to back and make any changes to anything you've put in, it is a super program -- I've used it for almost 20 years and plan to keep using it in spite of the inability to let you make a simple change without having to re-do a major portion of the return.
Date published: 2021-05-09
Rated 3 out of 5 by from Not happy that I had to upgade to Delux this year Just because I got Covered CA this past year, I now have to upgrade to their paid version. Nothing else has changed, it's just a simple tax file. Whatever!
Date published: 2021-05-09
Rated 3 out of 5 by from Pricey (Hidden costs) :( Too many hidden and additional prices. I could have them processed by an Accountant for less with no hidden, last minute fees. This is too much. Initial fee(s), add on(s) for pkgs., add on to file each return(Fed. and then State), add fee to have total fees deducted from Fed. Tax Refund, then hard push for special services for next year. The initial Refund Estimate was way off. No provision for partial deduction and partial out of pocket. If refund too small, either entire costs are out of pocket or erase it all and start over with a cheaper package. This is harsh. Will last years medical expenses looming over my head, I don't need this cost/buyup nor stress nor disappointment.
Date published: 2021-05-09
Rated 3 out of 5 by from Extra steps uneccessarily inserted Better than hand prep. for the many transactions. Good for things that had to be hand-checked to please bureaucratic machines. Not as good as superfluous pages had to be clicked through in the Income section to enter--and I mean truly intervening not counting the necessary questions as to unusual/unfamiliar situations. Had to ask search box twice for some things not in menu.
Date published: 2021-05-09
Rated 5 out of 5 by from Love TurboTax So easy to understand and complete!!! I recommend TurboTax to anyone concerned about completing their taxes. They have live experts to answer all of your questions.
Date published: 2021-05-09
Rated 4 out of 5 by from Not so ausome TurboTax worked as it was last year. I think it is outrageous at $40.
Date published: 2021-05-09
Rated 5 out of 5 by from Using TurboTax I have been using TurboTax since 2014. I find it to be convenient and easy-to-use. It's cheaper than using a tax professional and (I believe), it's just as accurate. Also, it's complete; it covers my federal, state, and local tax situations.
Date published: 2021-05-09
Rated 5 out of 5 by from Great using Turbotax The questions are simple and specific. The guidance is quite rational. And all is done before you know it.
Date published: 2021-05-09
Rated 5 out of 5 by from Awesome Very good, easy to use. Would do it again next year.
Date published: 2021-05-09
Rated 2 out of 5 by from Software Glitch The control number for my job and the state withheld taxes for my 1099 both have known glitches in the turbo tax system.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1706
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Excellent, But... The software is very user friendly, straightforward, easy-to-use, uses simple language, and is quite accurate. HOWEVER, heaven help you if you ever need to go back and change something. The final review process choked because I overlooked deleting the 1099-R (minimum IRA withdrawals were suspended in 2020 due to Covid) and when I went back in to delete the 1099-R, I had to re-do the entire investment income section. I've run into this problem in past years (glitches whenever you do anything that isn't following the standard "path" through the questionnaire) so I've come to expect it, but it is certainly disconcerting. So as long as you don't ever have to back and make any changes to anything you've put in, it is a super program -- I've used it for almost 20 years and plan to keep using it in spite of the inability to let you make a simple change without having to re-do a major portion of the return.
Date published: 2021-05-09
Rated 3 out of 5 by from Not happy that I had to upgade to Delux this year Just because I got Covered CA this past year, I now have to upgrade to their paid version. Nothing else has changed, it's just a simple tax file. Whatever!
Date published: 2021-05-09
Rated 3 out of 5 by from Pricey (Hidden costs) :( Too many hidden and additional prices. I could have them processed by an Accountant for less with no hidden, last minute fees. This is too much. Initial fee(s), add on(s) for pkgs., add on to file each return(Fed. and then State), add fee to have total fees deducted from Fed. Tax Refund, then hard push for special services for next year. The initial Refund Estimate was way off. No provision for partial deduction and partial out of pocket. If refund too small, either entire costs are out of pocket or erase it all and start over with a cheaper package. This is harsh. Will last years medical expenses looming over my head, I don't need this cost/buyup nor stress nor disappointment.
Date published: 2021-05-09
Rated 3 out of 5 by from Extra steps uneccessarily inserted Better than hand prep. for the many transactions. Good for things that had to be hand-checked to please bureaucratic machines. Not as good as superfluous pages had to be clicked through in the Income section to enter--and I mean truly intervening not counting the necessary questions as to unusual/unfamiliar situations. Had to ask search box twice for some things not in menu.
Date published: 2021-05-09
Rated 5 out of 5 by from Love TurboTax So easy to understand and complete!!! I recommend TurboTax to anyone concerned about completing their taxes. They have live experts to answer all of your questions.
Date published: 2021-05-09
Rated 4 out of 5 by from Not so ausome TurboTax worked as it was last year. I think it is outrageous at $40.
Date published: 2021-05-09
Rated 5 out of 5 by from Using TurboTax I have been using TurboTax since 2014. I find it to be convenient and easy-to-use. It's cheaper than using a tax professional and (I believe), it's just as accurate. Also, it's complete; it covers my federal, state, and local tax situations.
Date published: 2021-05-09
Rated 5 out of 5 by from Great using Turbotax The questions are simple and specific. The guidance is quite rational. And all is done before you know it.
Date published: 2021-05-09
Rated 5 out of 5 by from Awesome Very good, easy to use. Would do it again next year.
Date published: 2021-05-09
Rated 2 out of 5 by from Software Glitch The control number for my job and the state withheld taxes for my 1099 both have known glitches in the turbo tax system.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1706