TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Another Year Completed Had an issue with paying for state tax filing, couldn't log into account, couldn't reset pasby this password. invalid phone number in acccount so I couldn't receive a text for 2 step verification. Called in for assistance, couldn't get phone number changed, so I finally got someone to take my credit card info to pay for the filing. Frustrated with this process.
Date published: 2021-05-12
Rated 5 out of 5 by from Very Happy Again This Year Thanks Turbor Tax It's been many year using Turbo Tax very please with this software
Date published: 2021-05-12
Rated 5 out of 5 by from easy & awesome Been using TT for 5 years now, wish i had used it sooner
Date published: 2021-05-12
Rated 5 out of 5 by from amazing service! Always so easy to file a return. I use them every single year and I have never had an issue. Totally ytrust them.
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax Deluxe 2020 Review Turbo tax is still the best tax software, but it somehow seemed just a bit less intuitive than in past years. I also had a software issue with updating. Fortunately, a computer reboot corrected the problem.
Date published: 2021-05-12
Rated 5 out of 5 by from SO EASY & effortless Turbo Tax has always made it so easy to file my taxes. especially with so many jobs and chaos in 2020! Each year is effortless as it autofills and helps for the following year.
Date published: 2021-05-12
Rated 5 out of 5 by from Easy to use User Friendly & leads the way. Good product & recommended for simple tax cirumstances.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax does it right! Always so easy to use. Wouldn’t use anything else.
Date published: 2021-05-12
Rated 1 out of 5 by from TurboCrash is horrible ! Experience could not have been any worse. Once again, nothing but problems with Intuit TurboTax installation, Software stability, updates, and constantly crashing my computer every time I try to use the program. Seems like I run into this almost every year with TurboTax, simply unbelievably bug ridden and crash prone software. I'm saying this as a 30 year veteran IT Specialist, so its not like I'm a technical novice or anything. Same old stories from support, "just reinstall the software, patch your computer, turn off your anti-virus software, but nothing helps). What in God's name is going on with Intuit TurboTax Software development teams that this product simply cannot be made stable. I'm using a brand new ASUS Laptop (Vivobook 17) with a brand new fully patched copy of Windows Home 10 (build 19041.928 - FP 120.2212.551.0), and a fully updated TurboCrash Deluxe program 020.000.1738. There is no excuse for the level of instability in this product as such. It was a miracle I was able to get my taxes filed at all.
Date published: 2021-05-12
Rated 4 out of 5 by from Why charge a processor fee of $40 Why charge a processor fee of $40 to take upgraded fees out of refund? That seems a bit excessive. I think I agreed without meaning to and I couldn't get it taken off. I called 5/11 and the computers were down at 5pm Pacific time. I just went ahead and filed anyway because I'm busy this morning and couldn't take the time to call back again. I wouldn't be upgrading again.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1704
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Another Year Completed Had an issue with paying for state tax filing, couldn't log into account, couldn't reset pasby this password. invalid phone number in acccount so I couldn't receive a text for 2 step verification. Called in for assistance, couldn't get phone number changed, so I finally got someone to take my credit card info to pay for the filing. Frustrated with this process.
Date published: 2021-05-12
Rated 5 out of 5 by from Very Happy Again This Year Thanks Turbor Tax It's been many year using Turbo Tax very please with this software
Date published: 2021-05-12
Rated 5 out of 5 by from easy & awesome Been using TT for 5 years now, wish i had used it sooner
Date published: 2021-05-12
Rated 5 out of 5 by from amazing service! Always so easy to file a return. I use them every single year and I have never had an issue. Totally ytrust them.
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax Deluxe 2020 Review Turbo tax is still the best tax software, but it somehow seemed just a bit less intuitive than in past years. I also had a software issue with updating. Fortunately, a computer reboot corrected the problem.
Date published: 2021-05-12
Rated 5 out of 5 by from SO EASY & effortless Turbo Tax has always made it so easy to file my taxes. especially with so many jobs and chaos in 2020! Each year is effortless as it autofills and helps for the following year.
Date published: 2021-05-12
Rated 5 out of 5 by from Easy to use User Friendly & leads the way. Good product & recommended for simple tax cirumstances.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax does it right! Always so easy to use. Wouldn’t use anything else.
Date published: 2021-05-12
Rated 1 out of 5 by from TurboCrash is horrible ! Experience could not have been any worse. Once again, nothing but problems with Intuit TurboTax installation, Software stability, updates, and constantly crashing my computer every time I try to use the program. Seems like I run into this almost every year with TurboTax, simply unbelievably bug ridden and crash prone software. I'm saying this as a 30 year veteran IT Specialist, so its not like I'm a technical novice or anything. Same old stories from support, "just reinstall the software, patch your computer, turn off your anti-virus software, but nothing helps). What in God's name is going on with Intuit TurboTax Software development teams that this product simply cannot be made stable. I'm using a brand new ASUS Laptop (Vivobook 17) with a brand new fully patched copy of Windows Home 10 (build 19041.928 - FP 120.2212.551.0), and a fully updated TurboCrash Deluxe program 020.000.1738. There is no excuse for the level of instability in this product as such. It was a miracle I was able to get my taxes filed at all.
Date published: 2021-05-12
Rated 4 out of 5 by from Why charge a processor fee of $40 Why charge a processor fee of $40 to take upgraded fees out of refund? That seems a bit excessive. I think I agreed without meaning to and I couldn't get it taken off. I called 5/11 and the computers were down at 5pm Pacific time. I just went ahead and filed anyway because I'm busy this morning and couldn't take the time to call back again. I wouldn't be upgrading again.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1704