TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from always reliable easy to manuever very helpful with my tax questions. I have a rental home and things can get a little confusing. I use the help provided and understood what I needed to know.
Date published: 2021-03-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME I had help from two great Turbo Tax Consultant's today, we work together until we had everything just right, I would have been lost without their help.
Date published: 2021-03-21
Rated 4 out of 5 by from Good, but expensive Even the basic package is expensive now...will be looking for alternative software for next year.
Date published: 2021-03-21
Rated 4 out of 5 by from Tax Preparation made easy So I typically really like using Turbo Tax because it makes my taxes go faster, things are readily calculated, it's neat and I have a copy. However, a problem appeared that could not be fixed while trying to use the online version. At first, I was advised that the standard deduction would be better for me, but when I added a few more items, it changed to using itemized deductions. That was fine, except that once I changed to itemized deductions, my cash donations would not be corrected on the form and I couldn't move any further. I contacted support and they couldn't figure out the problem either. I ended up having to re-enter all of my data on the computer version--plus I spent hours on the phone with the tax expert. This was not a tax problem - it needed a programmer to fix the problem and that didn't happen. The problem still exists.
Date published: 2021-03-21
Rated 4 out of 5 by from turbo cost to much Was able to connect with tax consultant within two minutes. She was able to help me resolve the tax issue very quickly. She was able to educate me on the new changes to fileing my taxes.
Date published: 2021-03-21
Rated 5 out of 5 by from Great for us! we really needed help and we got it, couldn't have done it without turbo tax
Date published: 2021-03-21
Rated 5 out of 5 by from Great Product but Pricy Turbo Tax makes filing taxes easy but is on the pricy side for tax filing software
Date published: 2021-03-21
Rated 3 out of 5 by from probably the last year filing with turbo tax, I've been a customer for over 5 years now, maybe my memory is bad but i never recall paying an additional 40 to have the fee taken out of the tax return. i also could not remove the option by going back and reviewing everything again. still quick and easy though
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax makes things easier, Its so user friendly and been doing this now 3 years.
Date published: 2021-03-21
Rated 2 out of 5 by from Prices Keep Going UP! So, this year I paid $52 for the CD version of Deluxe. Now to e-File, I just paid an extra $25 to e-File my State tax as well. Funny, though, there was NO Option to e-File my Federal and NOT e-File my State. This is for me; when I use the program to file my daughter's taxes, I expect that I will have to pay another $35 for the State, and another $25 to e-file each. We are getting close to the BALK value. An accountant does not charge this much.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 1701
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from always reliable easy to manuever very helpful with my tax questions. I have a rental home and things can get a little confusing. I use the help provided and understood what I needed to know.
Date published: 2021-03-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME I had help from two great Turbo Tax Consultant's today, we work together until we had everything just right, I would have been lost without their help.
Date published: 2021-03-21
Rated 4 out of 5 by from Good, but expensive Even the basic package is expensive now...will be looking for alternative software for next year.
Date published: 2021-03-21
Rated 4 out of 5 by from Tax Preparation made easy So I typically really like using Turbo Tax because it makes my taxes go faster, things are readily calculated, it's neat and I have a copy. However, a problem appeared that could not be fixed while trying to use the online version. At first, I was advised that the standard deduction would be better for me, but when I added a few more items, it changed to using itemized deductions. That was fine, except that once I changed to itemized deductions, my cash donations would not be corrected on the form and I couldn't move any further. I contacted support and they couldn't figure out the problem either. I ended up having to re-enter all of my data on the computer version--plus I spent hours on the phone with the tax expert. This was not a tax problem - it needed a programmer to fix the problem and that didn't happen. The problem still exists.
Date published: 2021-03-21
Rated 4 out of 5 by from turbo cost to much Was able to connect with tax consultant within two minutes. She was able to help me resolve the tax issue very quickly. She was able to educate me on the new changes to fileing my taxes.
Date published: 2021-03-21
Rated 5 out of 5 by from Great for us! we really needed help and we got it, couldn't have done it without turbo tax
Date published: 2021-03-21
Rated 5 out of 5 by from Great Product but Pricy Turbo Tax makes filing taxes easy but is on the pricy side for tax filing software
Date published: 2021-03-21
Rated 3 out of 5 by from probably the last year filing with turbo tax, I've been a customer for over 5 years now, maybe my memory is bad but i never recall paying an additional 40 to have the fee taken out of the tax return. i also could not remove the option by going back and reviewing everything again. still quick and easy though
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax makes things easier, Its so user friendly and been doing this now 3 years.
Date published: 2021-03-21
Rated 2 out of 5 by from Prices Keep Going UP! So, this year I paid $52 for the CD version of Deluxe. Now to e-File, I just paid an extra $25 to e-File my State tax as well. Funny, though, there was NO Option to e-File my Federal and NOT e-File my State. This is for me; when I use the program to file my daughter's taxes, I expect that I will have to pay another $35 for the State, and another $25 to e-file each. We are getting close to the BALK value. An accountant does not charge this much.
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 1701