TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281593 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Terrible user experience. But they have my history Terrible user experience! confusing explanations! when you pay for the accountant online live help, it takes multiple errors and issues to finally chat with a person, and when you do, they may be experience accountants, but they don't necessarily know how the turbo tax software user experience correlates. only buy this software if you have lots and lots of extra time on your hands to do your own research or really can't afford an accountant! and after all the money i spent for all the extra perks and help on turbo tax, when i thought i was done, there were still so many extra steps to go through and extra charges that they wanted to charge me, the process may have actually caused be to literally file my taxes past the deadline, literally by one minute. What a gigantic waste of time and money. I have only kept using this software for the past consecutive years because i assumed that it saved me time and effort due to it's historical records....this has been so stressful and I literally was only down to the wire due to my confusion as a result of this unclear UI on this turbo tax software.So stressed and frustrated if my return ends up late by a minute due to this turbo tax software process.
Date published: 2021-10-16
Rated 2 out of 5 by from i'll never use this cumbersom product again You refused to accept my bank routing number and kept pushing me back until I reached 12:00 , then you shut down your system. Now you have forced me to mail my return and it is late.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes things easy! I've used the box Turbo Tax Download but this online program is Awesome. Will definitely return to this program next year.
Date published: 2021-10-16
Rated 2 out of 5 by from Lost access to info I had entered. I have used TurboTax for years. This year I filed an extension. When I came back to finish, it wanted me to update. After the update, I could no longer access some of the info I had entered. Specifically, I sold a rental house and I could no longer access that info to make adjustments. I didn't have time to file a complaint with Intuit, so I had to file and lose money because I couldn't adjust the info I had entered. The software seemed a little more glitchy in how it took you through stuff if you tried to back up to correct something. I have been thrilled with TurboTax for many years, but this year was disappointing.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes taxes so easy! TurboTax has been so easy to use for self-employed people. This process is so much simpler than other methods.
Date published: 2021-10-16
Rated 5 out of 5 by from LIVE EXPERTS IN TURBOTAX IS THE BOMB! I had a very difficult tax situation but it was resolved beautifully by the live tax expert.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is great I've used Turbo Tax for years and have always had a good experience. This year I tried and upgrade and I spoke with a tax attorney who helped me fix and isssue I was having. She was really patient, and professional.
Date published: 2021-10-16
Rated 5 out of 5 by from Fab assistance from Karen Great timely necessary assistance from live consultant.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Works for me I have Been Using Turbo Tax for several years now - satisfied customer
Date published: 2021-10-16
Rated 3 out of 5 by from Meh. I'm not thrilled, but I'm glad to have gotten my taxes done. Unfortunately, I waited until the last minute. Your program wasn't as clear and easy as you claim. However, what really turned me off is your constant attempts at upselling. Jeez. Leave me alone.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible user experience. But they have my history Terrible user experience! confusing explanations! when you pay for the accountant online live help, it takes multiple errors and issues to finally chat with a person, and when you do, they may be experience accountants, but they don't necessarily know how the turbo tax software user experience correlates. only buy this software if you have lots and lots of extra time on your hands to do your own research or really can't afford an accountant! and after all the money i spent for all the extra perks and help on turbo tax, when i thought i was done, there were still so many extra steps to go through and extra charges that they wanted to charge me, the process may have actually caused be to literally file my taxes past the deadline, literally by one minute. What a gigantic waste of time and money. I have only kept using this software for the past consecutive years because i assumed that it saved me time and effort due to it's historical records....this has been so stressful and I literally was only down to the wire due to my confusion as a result of this unclear UI on this turbo tax software.So stressed and frustrated if my return ends up late by a minute due to this turbo tax software process.
Date published: 2021-10-16
Rated 2 out of 5 by from i'll never use this cumbersom product again You refused to accept my bank routing number and kept pushing me back until I reached 12:00 , then you shut down your system. Now you have forced me to mail my return and it is late.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes things easy! I've used the box Turbo Tax Download but this online program is Awesome. Will definitely return to this program next year.
Date published: 2021-10-16
Rated 2 out of 5 by from Lost access to info I had entered. I have used TurboTax for years. This year I filed an extension. When I came back to finish, it wanted me to update. After the update, I could no longer access some of the info I had entered. Specifically, I sold a rental house and I could no longer access that info to make adjustments. I didn't have time to file a complaint with Intuit, so I had to file and lose money because I couldn't adjust the info I had entered. The software seemed a little more glitchy in how it took you through stuff if you tried to back up to correct something. I have been thrilled with TurboTax for many years, but this year was disappointing.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes taxes so easy! TurboTax has been so easy to use for self-employed people. This process is so much simpler than other methods.
Date published: 2021-10-16
Rated 5 out of 5 by from LIVE EXPERTS IN TURBOTAX IS THE BOMB! I had a very difficult tax situation but it was resolved beautifully by the live tax expert.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is great I've used Turbo Tax for years and have always had a good experience. This year I tried and upgrade and I spoke with a tax attorney who helped me fix and isssue I was having. She was really patient, and professional.
Date published: 2021-10-16
Rated 5 out of 5 by from Fab assistance from Karen Great timely necessary assistance from live consultant.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Works for me I have Been Using Turbo Tax for several years now - satisfied customer
Date published: 2021-10-16
Rated 3 out of 5 by from Meh. I'm not thrilled, but I'm glad to have gotten my taxes done. Unfortunately, I waited until the last minute. Your program wasn't as clear and easy as you claim. However, what really turned me off is your constant attempts at upselling. Jeez. Leave me alone.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 18