TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Expensive I could’ve filed on freetaxusa and there wouldn’t have been a $200 fee to pay on top of the taxes that I already owed. Especially since my taxes were not complicated. I literally just copied and pasted and any questions that I had I ended up asking my financial advisor anyway. I could see if I had something complicated going on but I literally copied and pasted everything
Date published: 2022-04-16
Rated 5 out of 5 by from 2021 Turbo Tax Very easy to use and helpful suggestions. Would definitely recommend
Date published: 2022-04-16
Rated 1 out of 5 by from Difficult and time consuming TurboTax is challenging to use. If you want to change a single item, you have to review the entire submission. Error messages occur when there aren't any.
Date published: 2022-04-16
Rated 1 out of 5 by from Fed up with this trash I've used TurboTax for more than 10 years but will likely never use it again. When I finally decided to submit my taxes this year, I was hindered by the software wanting to install an update but continually failing to do so. I tried a manual update but it still failed. Even cancelling the update didn't help because it wouldn't send my taxes without the update installed. I had to uninstall and reinstall the software and update again in order to get my taxes submitted. Next year I'll be using another tax prep software and won't look back to TurboTax again.
Date published: 2022-04-16
Rated 5 out of 5 by from Great Product Easy and quick to use. I use TurboTax every year. I recommend it.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Process Program tries to simplify what seems to feel like a complicated process
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Easy to use Love Turbo Tax. Have used it for years. It is so simple, especially when you import from your brokerage firm.
Date published: 2022-04-16
Rated 5 out of 5 by from Simple and easy. Took all pain out of tax preparation and submission.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to use It is very user friendly and makes filing taxes easier
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Deluxe should have been all I needed but First. I got the CD I requested months ago. When I put it in the CD drive it did not work. I tried it a couple of times then I went on- line and on- line worked. However, there must have been some kind of problem with the software or something as the process took more than twice as long as last year. It continuously kept going back over everything and most of it did not need any edit or anything the original input was correct. It also went over and over again other unusual things that I did not need but I finally got my Federal return electronically filed with a refund to my bank. IRS accepted the return. The state return for California was a whole other problem. Once again continuously going back over information I had supplied that was correct. When I tried to electronically file my state return they charged me $49 dollars and also charged me $89 for Premier. It seemed to continually ask me to upgrade and I always declined so I think Turbo Tax should refund me the $89. Also the state return kept saying to Electronically file the return but when I clicked to file it popped up "just one more thing" many times and I was not able to file the state return and do not know how to get it done.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1674
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Expensive I could’ve filed on freetaxusa and there wouldn’t have been a $200 fee to pay on top of the taxes that I already owed. Especially since my taxes were not complicated. I literally just copied and pasted and any questions that I had I ended up asking my financial advisor anyway. I could see if I had something complicated going on but I literally copied and pasted everything
Date published: 2022-04-16
Rated 5 out of 5 by from 2021 Turbo Tax Very easy to use and helpful suggestions. Would definitely recommend
Date published: 2022-04-16
Rated 1 out of 5 by from Difficult and time consuming TurboTax is challenging to use. If you want to change a single item, you have to review the entire submission. Error messages occur when there aren't any.
Date published: 2022-04-16
Rated 1 out of 5 by from Fed up with this trash I've used TurboTax for more than 10 years but will likely never use it again. When I finally decided to submit my taxes this year, I was hindered by the software wanting to install an update but continually failing to do so. I tried a manual update but it still failed. Even cancelling the update didn't help because it wouldn't send my taxes without the update installed. I had to uninstall and reinstall the software and update again in order to get my taxes submitted. Next year I'll be using another tax prep software and won't look back to TurboTax again.
Date published: 2022-04-16
Rated 5 out of 5 by from Great Product Easy and quick to use. I use TurboTax every year. I recommend it.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Process Program tries to simplify what seems to feel like a complicated process
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Easy to use Love Turbo Tax. Have used it for years. It is so simple, especially when you import from your brokerage firm.
Date published: 2022-04-16
Rated 5 out of 5 by from Simple and easy. Took all pain out of tax preparation and submission.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to use It is very user friendly and makes filing taxes easier
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Deluxe should have been all I needed but First. I got the CD I requested months ago. When I put it in the CD drive it did not work. I tried it a couple of times then I went on- line and on- line worked. However, there must have been some kind of problem with the software or something as the process took more than twice as long as last year. It continuously kept going back over everything and most of it did not need any edit or anything the original input was correct. It also went over and over again other unusual things that I did not need but I finally got my Federal return electronically filed with a refund to my bank. IRS accepted the return. The state return for California was a whole other problem. Once again continuously going back over information I had supplied that was correct. When I tried to electronically file my state return they charged me $49 dollars and also charged me $89 for Premier. It seemed to continually ask me to upgrade and I always declined so I think Turbo Tax should refund me the $89. Also the state return kept saying to Electronically file the return but when I clicked to file it popped up "just one more thing" many times and I was not able to file the state return and do not know how to get it done.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1674