TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Turbo Tax Education Credit Confusing The education credit for a parent plus loan held by a parent of a student no longer dependent was very confusing and hard to find the location where the information could be added. Still don't know how I found it. After clicking around going back and forward the location to input the information finally popped up.
Date published: 2021-05-10
Rated 5 out of 5 by from Great experience Diane provided solid knowledge and amazing customer service
Date published: 2021-05-10
Rated 5 out of 5 by from Best Tax Software We've used Turbo Tax for many years. It makes filling out the supplemental required forms a breeze.
Date published: 2021-05-10
Rated 5 out of 5 by from Great Do It Yourself software Easy and straightforward and quick to update changes to your inputs.
Date published: 2021-05-10
Rated 1 out of 5 by from I had to do it TWICE!! I saved my work and closed the form. When I opened it the next day, it indicated there were forms to update?? So I clicked OK, it DLed the update, and it took me to the very beginning of the worksheet. I had to start ALL OVER AGAIN!!! It couldn't be happening to me, but it did. I doubt I'll use TurboTax next year, maybe H&R Block.
Date published: 2021-05-10
Rated 1 out of 5 by from I was unable to open Turbo tax on my older Mac Very Frustrating!!! My Mac needed to upgrade in order to open Turbo tax and my desktop is an older computer and would not allow the update. I do my returns and my grandchildrens returns which are very simple returns with just the standard deduction and because TurboTax would not load I had to use my wife's work computer. Even doing this review is cumbersome!!!! Nicname already used???? Nickname too short!! I hate this product
Date published: 2021-05-10
Rated 5 out of 5 by from Complete Satisfaction in an Extra Complex Year I did a combination of guided and self-navigation to keep things efficient (but complete). This year I had part-year residency in two states and began my own business. If that wasn't enough, there were all the economic stimulus considerations due to the pandemic. TurboTax accommodated all these situations with ease. One thing they could improve upon is to allow for easier recording of non-W2 tax payments, like estimated payments. It just took a quick search, but it still seems like it should have been part of the normal workflow.
Date published: 2021-05-10
Rated 2 out of 5 by from Frustrating experience at times Every year, they make it a little more convoluted, upgrade packages a little less appealing. I get it, you want money, but the benefit I'm getting from this is less and less. I may seek out a CPA again.
Date published: 2021-05-10
Rated 1 out of 5 by from Terrible! The "mistakes" kept circling back without explanation; when I tried to finally actually speak to a customer care human being, I was not given that option!! It took SEVERAL times to file my returns after NUMEROUS rejections!
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Super Easy! Turbo Tax really does practically everything for you and has explinations for each step as you go. I recommend it 100%!!
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1667
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax Education Credit Confusing The education credit for a parent plus loan held by a parent of a student no longer dependent was very confusing and hard to find the location where the information could be added. Still don't know how I found it. After clicking around going back and forward the location to input the information finally popped up.
Date published: 2021-05-10
Rated 5 out of 5 by from Great experience Diane provided solid knowledge and amazing customer service
Date published: 2021-05-10
Rated 5 out of 5 by from Best Tax Software We've used Turbo Tax for many years. It makes filling out the supplemental required forms a breeze.
Date published: 2021-05-10
Rated 5 out of 5 by from Great Do It Yourself software Easy and straightforward and quick to update changes to your inputs.
Date published: 2021-05-10
Rated 1 out of 5 by from I had to do it TWICE!! I saved my work and closed the form. When I opened it the next day, it indicated there were forms to update?? So I clicked OK, it DLed the update, and it took me to the very beginning of the worksheet. I had to start ALL OVER AGAIN!!! It couldn't be happening to me, but it did. I doubt I'll use TurboTax next year, maybe H&R Block.
Date published: 2021-05-10
Rated 1 out of 5 by from I was unable to open Turbo tax on my older Mac Very Frustrating!!! My Mac needed to upgrade in order to open Turbo tax and my desktop is an older computer and would not allow the update. I do my returns and my grandchildrens returns which are very simple returns with just the standard deduction and because TurboTax would not load I had to use my wife's work computer. Even doing this review is cumbersome!!!! Nicname already used???? Nickname too short!! I hate this product
Date published: 2021-05-10
Rated 5 out of 5 by from Complete Satisfaction in an Extra Complex Year I did a combination of guided and self-navigation to keep things efficient (but complete). This year I had part-year residency in two states and began my own business. If that wasn't enough, there were all the economic stimulus considerations due to the pandemic. TurboTax accommodated all these situations with ease. One thing they could improve upon is to allow for easier recording of non-W2 tax payments, like estimated payments. It just took a quick search, but it still seems like it should have been part of the normal workflow.
Date published: 2021-05-10
Rated 2 out of 5 by from Frustrating experience at times Every year, they make it a little more convoluted, upgrade packages a little less appealing. I get it, you want money, but the benefit I'm getting from this is less and less. I may seek out a CPA again.
Date published: 2021-05-10
Rated 1 out of 5 by from Terrible! The "mistakes" kept circling back without explanation; when I tried to finally actually speak to a customer care human being, I was not given that option!! It took SEVERAL times to file my returns after NUMEROUS rejections!
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Super Easy! Turbo Tax really does practically everything for you and has explinations for each step as you go. I recommend it 100%!!
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1667