TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281626 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Very Unclear Instructions. NOT User Friendly I have been using TaxCut for over 20 year. I tried Turbo Tax before that and was extremely disappointed, so I used TaxCut. This year I did not get a chance to use TaxCut and thought I'll try Turbo Tax. WORST program out there. To top it off, It is more that four times the cost.. Never have I been more frustrated and disappointed in a product.
Date published: 2021-05-13
Rated 5 out of 5 by from Great I have used Turbo Tax for many 10 years, I like it.
Date published: 2021-05-13
Rated 3 out of 5 by from Small Business disaster There were several areas of the small business section that were extremely frustrating. As an Amazon seller, there was no clear place in the deductions to put the sales tax that was collected from the buyer and showed up on my 1099-K as income. The descriptors of what goes in the 'tax' area of deductions did not indicate they would go there. But, when you look at the IRS instructions for line 23, they clearly go there. Sad that I cant rely on TurboTax to tell me that, but instead I have to do additional research. Same thing with shipping charges that were included as income on my 1099-K. Unclear where that goes in the instructions. Also, the home office deduction section that talked about excess property taxes was extremely confusing and circular. I am not confident that I completed that section properly.
Date published: 2021-05-13
Rated 2 out of 5 by from Far overpriced for what I needed Easy to use, however, it forced me to a higher priced product because I had a 1099-B, one that had minimal income. I will look to file earlier with a different product next year
Date published: 2021-05-13
Rated 5 out of 5 by from Super Easy This was so easy to file- should've done it sooner
Date published: 2021-05-13
Rated 5 out of 5 by from Happy Taxes Turbo Tax's step by step process was easy and user friendly. if you needed to go back and look at something or review it once again, you did not loose your data and if there was a mistake, it would give you options. Well worth the money and less than half the cost of professional tax preparers.
Date published: 2021-05-13
Rated 2 out of 5 by from I liked the old Turbo Tax better. I can't give it a great review. I liked the older Turbo Tax much better. More information was displayed on the screen. It was like filling out the tax forms with guidance. I also think I was charged for a State Tax form that was unnecessary. $50 more won't break the bank, but I would bet that the state will reject even an attempt to electronicly file.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax Live was amazing. Fast and easy! Highly recommend to anyone out there.
Date published: 2021-05-12
Rated 5 out of 5 by from Easiest Return I've ever Done I've done my taxes by pen and paper since I got my first job. This is far easier and less time consuming - and I can be sure I didn't make a mistake.
Date published: 2021-05-12
Rated 3 out of 5 by from does not clarify some sections are still filled with 20 question topics and 5 answers are given. cost is to high for this crap! What's with the stupid survey????
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1666
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very Unclear Instructions. NOT User Friendly I have been using TaxCut for over 20 year. I tried Turbo Tax before that and was extremely disappointed, so I used TaxCut. This year I did not get a chance to use TaxCut and thought I'll try Turbo Tax. WORST program out there. To top it off, It is more that four times the cost.. Never have I been more frustrated and disappointed in a product.
Date published: 2021-05-13
Rated 5 out of 5 by from Great I have used Turbo Tax for many 10 years, I like it.
Date published: 2021-05-13
Rated 3 out of 5 by from Small Business disaster There were several areas of the small business section that were extremely frustrating. As an Amazon seller, there was no clear place in the deductions to put the sales tax that was collected from the buyer and showed up on my 1099-K as income. The descriptors of what goes in the 'tax' area of deductions did not indicate they would go there. But, when you look at the IRS instructions for line 23, they clearly go there. Sad that I cant rely on TurboTax to tell me that, but instead I have to do additional research. Same thing with shipping charges that were included as income on my 1099-K. Unclear where that goes in the instructions. Also, the home office deduction section that talked about excess property taxes was extremely confusing and circular. I am not confident that I completed that section properly.
Date published: 2021-05-13
Rated 2 out of 5 by from Far overpriced for what I needed Easy to use, however, it forced me to a higher priced product because I had a 1099-B, one that had minimal income. I will look to file earlier with a different product next year
Date published: 2021-05-13
Rated 5 out of 5 by from Super Easy This was so easy to file- should've done it sooner
Date published: 2021-05-13
Rated 5 out of 5 by from Happy Taxes Turbo Tax's step by step process was easy and user friendly. if you needed to go back and look at something or review it once again, you did not loose your data and if there was a mistake, it would give you options. Well worth the money and less than half the cost of professional tax preparers.
Date published: 2021-05-13
Rated 2 out of 5 by from I liked the old Turbo Tax better. I can't give it a great review. I liked the older Turbo Tax much better. More information was displayed on the screen. It was like filling out the tax forms with guidance. I also think I was charged for a State Tax form that was unnecessary. $50 more won't break the bank, but I would bet that the state will reject even an attempt to electronicly file.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax Live was amazing. Fast and easy! Highly recommend to anyone out there.
Date published: 2021-05-12
Rated 5 out of 5 by from Easiest Return I've ever Done I've done my taxes by pen and paper since I got my first job. This is far easier and less time consuming - and I can be sure I didn't make a mistake.
Date published: 2021-05-12
Rated 3 out of 5 by from does not clarify some sections are still filled with 20 question topics and 5 answers are given. cost is to high for this crap! What's with the stupid survey????
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1666