TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Not at all Happy Used Premier version and have nothing but problems getting IRS to accept the electronic submission of my 2020 AGI (correct and verified via IRS). Also, nothing says state submission costs 25.00 (or more) until you attempt to actually submit. Not sure with all the rejections on the federal forms that state might double or triple hit my credit card for the additional submissions with the AGI problem.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax rocks Easy to follow; good tip information when you need additional information
Date published: 2022-04-14
Rated 4 out of 5 by from Easy to Use Quick notification of rejection. That was a plus..
Date published: 2022-04-14
Rated 5 out of 5 by from Great Tax filing software I love the ease in using the software and how easy it is to use to prepare your tax with clear steps and explanation (help tips).
Date published: 2022-04-14
Rated 5 out of 5 by from Good and easy Easy to follow tool very much recommended love how you can just upload w2 forms
Date published: 2022-04-14
Rated 3 out of 5 by from Help is Horrible Trying to find answers to questions is difficult. All I wanted to do was changed the allocations of my refund to be applied to my taxes for next year. I couldn't find how to do this under HELP. So I spent an hour scrolling through the whole program. I use Turbo Tax because it will upload last year's Turbo Tax information. I just wish it was easier to use.
Date published: 2022-04-14
Rated 5 out of 5 by from Best Product EVERE Simple easy accurate and its like a tax course. Learned a lot about taxes
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax Great Found it was with ease to do and simple instructions
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo tax is too expensive!!! I filed my taxes and both were very easy forms, Turbo-tax charged me $147.00 at the end to be deducted from my refund, which both forms should have been free! I wanted to send my state taxes in by mail, but was not able to print just my state taxes I have used this format for many years, but doubt I will use Turbo-tax again! I feel swindled!
Date published: 2022-04-14
Rated 1 out of 5 by from Absolute Joke I cannot begin to describe how frustrated I am after using this product. If I could give less than 1 star, I would. Charging people extra for live product help is embarrassing and seedy. Charging for the product before finalizing the actual return ought to be criminal. I was forced to file by mail because TurboTax insisted that our W-2s were incorrect, even though box 15 doesn't apply to states that don't assess income tax. To reiterate, I'm being catapulted back into the previous millennium because this software is poorly engineered. Year after year I come crawling back to your services, because the only institution more inept than your own is the Internal Revenue Service. I hope you sleep well at night knowing that your services are the bane of the modern taxpayer.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1658
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not at all Happy Used Premier version and have nothing but problems getting IRS to accept the electronic submission of my 2020 AGI (correct and verified via IRS). Also, nothing says state submission costs 25.00 (or more) until you attempt to actually submit. Not sure with all the rejections on the federal forms that state might double or triple hit my credit card for the additional submissions with the AGI problem.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax rocks Easy to follow; good tip information when you need additional information
Date published: 2022-04-14
Rated 4 out of 5 by from Easy to Use Quick notification of rejection. That was a plus..
Date published: 2022-04-14
Rated 5 out of 5 by from Great Tax filing software I love the ease in using the software and how easy it is to use to prepare your tax with clear steps and explanation (help tips).
Date published: 2022-04-14
Rated 5 out of 5 by from Good and easy Easy to follow tool very much recommended love how you can just upload w2 forms
Date published: 2022-04-14
Rated 3 out of 5 by from Help is Horrible Trying to find answers to questions is difficult. All I wanted to do was changed the allocations of my refund to be applied to my taxes for next year. I couldn't find how to do this under HELP. So I spent an hour scrolling through the whole program. I use Turbo Tax because it will upload last year's Turbo Tax information. I just wish it was easier to use.
Date published: 2022-04-14
Rated 5 out of 5 by from Best Product EVERE Simple easy accurate and its like a tax course. Learned a lot about taxes
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax Great Found it was with ease to do and simple instructions
Date published: 2022-04-14
Rated 2 out of 5 by from Turbo tax is too expensive!!! I filed my taxes and both were very easy forms, Turbo-tax charged me $147.00 at the end to be deducted from my refund, which both forms should have been free! I wanted to send my state taxes in by mail, but was not able to print just my state taxes I have used this format for many years, but doubt I will use Turbo-tax again! I feel swindled!
Date published: 2022-04-14
Rated 1 out of 5 by from Absolute Joke I cannot begin to describe how frustrated I am after using this product. If I could give less than 1 star, I would. Charging people extra for live product help is embarrassing and seedy. Charging for the product before finalizing the actual return ought to be criminal. I was forced to file by mail because TurboTax insisted that our W-2s were incorrect, even though box 15 doesn't apply to states that don't assess income tax. To reiterate, I'm being catapulted back into the previous millennium because this software is poorly engineered. Year after year I come crawling back to your services, because the only institution more inept than your own is the Internal Revenue Service. I hope you sleep well at night knowing that your services are the bane of the modern taxpayer.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1658