TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from TurboTax is THE BEST Jan was so patient with me. I explained to him that my husband had always handled tax returns but he became too ill to do so this year. Jan never made me feel like a burden. Always took time to answer any questions in a timely fashion
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo tax is good. Joyce was excellent, and she helped us to understand every step we asked her.
Date published: 2021-05-10
Rated 1 out of 5 by from TurboTax 2020 The Worst Ever I have been using MacInTax and thenTuroTax consistently since about 1990, and TT Premier 2020 is the worst since I started using. First, I had trouble opening the CD version I purchased from Amazon, with constant "spinning balls" on my Macbook Pro along with "hang ups" and delays. Then I purchased a downloadable version of TT Premium from Amazon since I thought my initial CD was defective. I had the same trouble downloading and starting the downloadable version, even with help from technical support reps from both Amazon and TT on the phone simultaneously. Finally TT seemed to be working and I was able to transfer my 2019 TT Premier files into my 2020 TT form. I was surprised that TT 2020 Premier still identified the RMD age as 70 1/2, even though it was extended to 72 over the past year. The TT 2020 Premier program was clunkier to use than ever, and made my tax preparation more difficult and time consuming than ever, and much of my investment and previous year's tax deduction information did not properly carry-over from the 2019 TT return, causing me to constantly refer back the the hard copy of my 2019 return in order to manually enter the information into my 2020 TT return, increasing the possibility of errors. I'm not sure what happened to TT for 2020 returns, but preparing my 2020 tax returns was nearly as difficult as when I filled-out my tax returns with pencil and erasers in the early 1980's. I may have to search for a new tax program for my 2021 taxes... or God forbid, pay an accountant exorbitant fees to complete my 2021 tax return. What happened to TurboTax software in 2020?
Date published: 2021-05-10
Rated 4 out of 5 by from Deluxe Pay Wall BOOOO I'm generally content with the interface with Turbotax, and I believe the filing process to be very thorough. I am never happy with the paywall at the end. I already agreed to pay for one level of service, but I feel like I'm always obligated to upgrade even further. Not happy.
Date published: 2021-05-10
Rated 1 out of 5 by from stinks hate ithate ithate ithate ithate ithate it, I paid for this program . you have no right to require this review
Date published: 2021-05-10
Rated 5 out of 5 by from Second Time using Turbo Tax So simple. Imports last years info. Explains every step
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo tax is so easy to use It has always been so easy to use and it is great at the reviewing your taxes
Date published: 2021-05-10
Rated 5 out of 5 by from It was a great experience once I got a code. Isis help me with my problem and all went well after that.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo tax is fantastic and very helpful. Always great, never any problems. I have been useing since retirement and wonder why I did not use before.
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo Tax for Business Does not allow direct import of investment transactions from brokerages similar to individual tax returns. Make it more cumbersome as I do not use Quicken.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1658
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is THE BEST Jan was so patient with me. I explained to him that my husband had always handled tax returns but he became too ill to do so this year. Jan never made me feel like a burden. Always took time to answer any questions in a timely fashion
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo tax is good. Joyce was excellent, and she helped us to understand every step we asked her.
Date published: 2021-05-10
Rated 1 out of 5 by from TurboTax 2020 The Worst Ever I have been using MacInTax and thenTuroTax consistently since about 1990, and TT Premier 2020 is the worst since I started using. First, I had trouble opening the CD version I purchased from Amazon, with constant "spinning balls" on my Macbook Pro along with "hang ups" and delays. Then I purchased a downloadable version of TT Premium from Amazon since I thought my initial CD was defective. I had the same trouble downloading and starting the downloadable version, even with help from technical support reps from both Amazon and TT on the phone simultaneously. Finally TT seemed to be working and I was able to transfer my 2019 TT Premier files into my 2020 TT form. I was surprised that TT 2020 Premier still identified the RMD age as 70 1/2, even though it was extended to 72 over the past year. The TT 2020 Premier program was clunkier to use than ever, and made my tax preparation more difficult and time consuming than ever, and much of my investment and previous year's tax deduction information did not properly carry-over from the 2019 TT return, causing me to constantly refer back the the hard copy of my 2019 return in order to manually enter the information into my 2020 TT return, increasing the possibility of errors. I'm not sure what happened to TT for 2020 returns, but preparing my 2020 tax returns was nearly as difficult as when I filled-out my tax returns with pencil and erasers in the early 1980's. I may have to search for a new tax program for my 2021 taxes... or God forbid, pay an accountant exorbitant fees to complete my 2021 tax return. What happened to TurboTax software in 2020?
Date published: 2021-05-10
Rated 4 out of 5 by from Deluxe Pay Wall BOOOO I'm generally content with the interface with Turbotax, and I believe the filing process to be very thorough. I am never happy with the paywall at the end. I already agreed to pay for one level of service, but I feel like I'm always obligated to upgrade even further. Not happy.
Date published: 2021-05-10
Rated 1 out of 5 by from stinks hate ithate ithate ithate ithate ithate it, I paid for this program . you have no right to require this review
Date published: 2021-05-10
Rated 5 out of 5 by from Second Time using Turbo Tax So simple. Imports last years info. Explains every step
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo tax is so easy to use It has always been so easy to use and it is great at the reviewing your taxes
Date published: 2021-05-10
Rated 5 out of 5 by from It was a great experience once I got a code. Isis help me with my problem and all went well after that.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo tax is fantastic and very helpful. Always great, never any problems. I have been useing since retirement and wonder why I did not use before.
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo Tax for Business Does not allow direct import of investment transactions from brokerages similar to individual tax returns. Make it more cumbersome as I do not use Quicken.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1658