TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Tubotax does not have very good testing ... Tubotax does not have very good testing ... even basics as which turbotax program to run when "double clicking" a tax file ... *.tax2022 is incorrect ... causing confusion and support issues. I started my business taxes with TurboTax business did some initial entries ... later started TurboTax Home&Business and started entering some personal tax stuff saved ... went back and selected my business tax file and it starts up the Home&Business program (although I did not recognize that). For some reason it prompts me for the licence key againg ... so I enter it and the program states that it is not a valid license! Entering it several times, gave and contacted support ... Support was slow and did not answer the question of why this is happening ... After some continued futzing, I finally recognize that the incorrect program is being started up when selecting the file from the explorer window ... I would have thought that a large and influential company like Intuit would handle even simple things like this ... makes me wonder about the quality of their software ... This occured to me all because the switch the Home&Business version to only handle single member LLCs ... I used the Home&Business back when I first formed the LLC with my wife until several years ago when Intuit switched their business model to increase revenue ...
Date published: 2023-03-11
Rated 4 out of 5 by from ALL WENT WELL. HAPPY WITH THE OVERALL PROCESS. WOULD LIKE FOR THE IDENTITY PROTECTION PERSONAL ID TO BE ASKED RATHER THAN A TOPIC.
Date published: 2023-03-11
Rated 1 out of 5 by from Awful, deceptive They make you pay for additional products just because of your tax situation. I will continue to use if though because I don't know any other way to file my taxes
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is Awesome!! Its so user friendly and affordable!!! I love how the program stores my information from prior years, makes filing a lot easier. I'm a single mother of 2 and a Business Owner, I LOVE TURBOTAX, they make my Tax Filing life much more manageable!!
Date published: 2023-03-11
Rated 5 out of 5 by from Easy to ise Easy to use, Turbo Expert did great; very informative; courteous
Date published: 2023-03-11
Rated 3 out of 5 by from They where great It was a great time filing with you all an I appreciate it thanks so much
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax makes everything easy Made everything easy, moving, buying and selling homes, businesses, everything
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax review Easy to navigate and was able to download information.
Date published: 2023-03-11
Rated 2 out of 5 by from Seems like a money pit for every extra help. Once they get you to upgrade seems like the extra help is not that helpful and they want to upgrade you further.
Date published: 2023-03-11
Rated 5 out of 5 by from Easy and on my Time For the past 2 years, my CPA has been extremely lackluster, and frustrating, and he messed up a lot of critical elements in my returns that I am still dealing with. Jocelyn made filing this year smooth and easy. I feel so much more confident in my return than I have in the past two years. I also know my responsibilities that she was not able to complete at the city level because she provided the resources I needed. Very thankful I went with this service this year.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 1658
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Tubotax does not have very good testing ... Tubotax does not have very good testing ... even basics as which turbotax program to run when "double clicking" a tax file ... *.tax2022 is incorrect ... causing confusion and support issues. I started my business taxes with TurboTax business did some initial entries ... later started TurboTax Home&Business and started entering some personal tax stuff saved ... went back and selected my business tax file and it starts up the Home&Business program (although I did not recognize that). For some reason it prompts me for the licence key againg ... so I enter it and the program states that it is not a valid license! Entering it several times, gave and contacted support ... Support was slow and did not answer the question of why this is happening ... After some continued futzing, I finally recognize that the incorrect program is being started up when selecting the file from the explorer window ... I would have thought that a large and influential company like Intuit would handle even simple things like this ... makes me wonder about the quality of their software ... This occured to me all because the switch the Home&Business version to only handle single member LLCs ... I used the Home&Business back when I first formed the LLC with my wife until several years ago when Intuit switched their business model to increase revenue ...
Date published: 2023-03-11
Rated 4 out of 5 by from ALL WENT WELL. HAPPY WITH THE OVERALL PROCESS. WOULD LIKE FOR THE IDENTITY PROTECTION PERSONAL ID TO BE ASKED RATHER THAN A TOPIC.
Date published: 2023-03-11
Rated 1 out of 5 by from Awful, deceptive They make you pay for additional products just because of your tax situation. I will continue to use if though because I don't know any other way to file my taxes
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is Awesome!! Its so user friendly and affordable!!! I love how the program stores my information from prior years, makes filing a lot easier. I'm a single mother of 2 and a Business Owner, I LOVE TURBOTAX, they make my Tax Filing life much more manageable!!
Date published: 2023-03-11
Rated 5 out of 5 by from Easy to ise Easy to use, Turbo Expert did great; very informative; courteous
Date published: 2023-03-11
Rated 3 out of 5 by from They where great It was a great time filing with you all an I appreciate it thanks so much
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax makes everything easy Made everything easy, moving, buying and selling homes, businesses, everything
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax review Easy to navigate and was able to download information.
Date published: 2023-03-11
Rated 2 out of 5 by from Seems like a money pit for every extra help. Once they get you to upgrade seems like the extra help is not that helpful and they want to upgrade you further.
Date published: 2023-03-11
Rated 5 out of 5 by from Easy and on my Time For the past 2 years, my CPA has been extremely lackluster, and frustrating, and he messed up a lot of critical elements in my returns that I am still dealing with. Jocelyn made filing this year smooth and easy. I feel so much more confident in my return than I have in the past two years. I also know my responsibilities that she was not able to complete at the city level because she provided the resources I needed. Very thankful I went with this service this year.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 1658