TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Cannot import Charles Schwab tax forms I have been using Turbotax for over 10 years. Your product used to be excellent but this year a lot of people had problem to import Charles Schwab's tax forms with Desktop version. You could check Support Forum, people started to complain this problem since Feb 18th, but there is no workable solution. The solution from Your Support is to enter manually or to blame Charles Schwab. I even installed the update on April 12 and tried again, but it is still displayed BLANK login screen. It looks like the product is NOT compatible with Window 11. Couldn't your development team get the problem fixed????
Date published: 2022-04-13
Rated 1 out of 5 by from Messed up again this year Turbo Tax made a mistake on my return resulting in my owing $9k. It took me over 5 hours to find the mistake. I called the customer support # listed for Turbo Tax but it is an automated line that gives you only a few options -- none of them helpful for my case. Then it hangs up on you. No option to speak to someone live. Have had issues with Turbo Tax since filing in 2018. It used to be a good product. Will most likely go a different route next year. Was using the desktop MAC version. Maybe online version is better.
Date published: 2022-04-13
Rated 5 out of 5 by from Taxes are that bad with turbotax! First time doing taxes on our own since my husband retired. Using turbotax format was user friendly with on the side support. (Both chat and by phone)
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Very user-friendly and easy to use. I will strongly recommend.
Date published: 2022-04-13
Rated 2 out of 5 by from Same glitch every year for military retirement You can not edit forms easily, as noted above, format is just OK.
Date published: 2022-04-13
Rated 3 out of 5 by from Expensive Self-Employed Version Too expensive for small self-employed with a few thousands dollars of gross income.
Date published: 2022-04-13
Rated 3 out of 5 by from is great it is sometimes confusing but is a great way to file taxes
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome Turbo Tax is awesome it guided me through all the processes.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is awesome I have used TurboTax for many years and love it. The tax return process is made simple and painless.
Date published: 2022-04-13
Rated 5 out of 5 by from So much easier than doing this myself I used to do my taxes myself. It's possible, but requires a lot of research. This is sooooo much easier.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1655
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Cannot import Charles Schwab tax forms I have been using Turbotax for over 10 years. Your product used to be excellent but this year a lot of people had problem to import Charles Schwab's tax forms with Desktop version. You could check Support Forum, people started to complain this problem since Feb 18th, but there is no workable solution. The solution from Your Support is to enter manually or to blame Charles Schwab. I even installed the update on April 12 and tried again, but it is still displayed BLANK login screen. It looks like the product is NOT compatible with Window 11. Couldn't your development team get the problem fixed????
Date published: 2022-04-13
Rated 1 out of 5 by from Messed up again this year Turbo Tax made a mistake on my return resulting in my owing $9k. It took me over 5 hours to find the mistake. I called the customer support # listed for Turbo Tax but it is an automated line that gives you only a few options -- none of them helpful for my case. Then it hangs up on you. No option to speak to someone live. Have had issues with Turbo Tax since filing in 2018. It used to be a good product. Will most likely go a different route next year. Was using the desktop MAC version. Maybe online version is better.
Date published: 2022-04-13
Rated 5 out of 5 by from Taxes are that bad with turbotax! First time doing taxes on our own since my husband retired. Using turbotax format was user friendly with on the side support. (Both chat and by phone)
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Very user-friendly and easy to use. I will strongly recommend.
Date published: 2022-04-13
Rated 2 out of 5 by from Same glitch every year for military retirement You can not edit forms easily, as noted above, format is just OK.
Date published: 2022-04-13
Rated 3 out of 5 by from Expensive Self-Employed Version Too expensive for small self-employed with a few thousands dollars of gross income.
Date published: 2022-04-13
Rated 3 out of 5 by from is great it is sometimes confusing but is a great way to file taxes
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome Turbo Tax is awesome it guided me through all the processes.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is awesome I have used TurboTax for many years and love it. The tax return process is made simple and painless.
Date published: 2022-04-13
Rated 5 out of 5 by from So much easier than doing this myself I used to do my taxes myself. It's possible, but requires a lot of research. This is sooooo much easier.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1655