TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Challenging at Time I have used your product for years but there is still a high level of anxiety that I am getting everything correct
Date published: 2021-05-08
Rated 3 out of 5 by from Had to pay $120 to ask question about interface On the plus side, TurboTax is overall easy to use. It's a little cute and annoying, but it works. HOWEVER: I'm frustrated. There's a logic problem with the way TurboTax asks about high deductible health plan coverage. I have my wife covered under my family plan, so for me, I selected Family (rather than Self or None). Then it asked about my wife's coverage. She's on my family plan, so I selected Family. The dialog next asked me why her coverage had lapsed. I could choose Coverage Lapsed Because of a Disability, or Coverage Lapsed for Another Reason. Neither applied--her coverage didn't lapse. Attempting to get past this just resulted in looping, so I was forced to agree to $120 fee to be able to ask questions. The nice support guy admitted that this is a logical ambiguity in the software, and just told me to choose "Another Reason" and keep going. So on the advice of TT's expert, I had to choose an untrue answer. And I paid $120 for the privilege. Not fair.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax for the win! Absolutely easy and "tears-free"! I'd recommend to anyone who finds it difficult to get done even within a lunch break!
Date published: 2021-05-08
Rated 1 out of 5 by from This is an awful program I found that if I left a section to go back, it would never bring me back to the place that I left off. In addition, even after I was told that the federal filing and one state was free, you still deducted an extra amount from my refund without explanation.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Easy software to use and has all the answers when you dont know something.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy To Use Been using many years now, makes it very easy. And if you need help it there.
Date published: 2021-05-08
Rated 4 out of 5 by from One small problem... Had to look elsewhere for principal business codes for schedule C. Couldn't pull it up on TurboTax Deluxe.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax makes doing your taxes yourself so EASY! The reference answers in the forms/screens as you fill things out really makes things easy to understand.
Date published: 2021-05-08
Rated 2 out of 5 by from Not happy Made it difficult. Used in past for 4 yrs. Never had a problem. Made me upgrade to deluxe. Charging $120 during pandemic year. DOES NOT FIX PROBLEMS. site constantly gets stuck in circle. Wont let me print. Difficult to pick up where left off or find what needs to be fixed. Charged me 1st fee of $30 then 2nd fee of $120.
Date published: 2021-05-08
Rated 5 out of 5 by from The software is easy to use I've used turbo tax yearly for 15 years and am very happy with the program. I have never contacted support for help.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1654
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Challenging at Time I have used your product for years but there is still a high level of anxiety that I am getting everything correct
Date published: 2021-05-08
Rated 3 out of 5 by from Had to pay $120 to ask question about interface On the plus side, TurboTax is overall easy to use. It's a little cute and annoying, but it works. HOWEVER: I'm frustrated. There's a logic problem with the way TurboTax asks about high deductible health plan coverage. I have my wife covered under my family plan, so for me, I selected Family (rather than Self or None). Then it asked about my wife's coverage. She's on my family plan, so I selected Family. The dialog next asked me why her coverage had lapsed. I could choose Coverage Lapsed Because of a Disability, or Coverage Lapsed for Another Reason. Neither applied--her coverage didn't lapse. Attempting to get past this just resulted in looping, so I was forced to agree to $120 fee to be able to ask questions. The nice support guy admitted that this is a logical ambiguity in the software, and just told me to choose "Another Reason" and keep going. So on the advice of TT's expert, I had to choose an untrue answer. And I paid $120 for the privilege. Not fair.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax for the win! Absolutely easy and "tears-free"! I'd recommend to anyone who finds it difficult to get done even within a lunch break!
Date published: 2021-05-08
Rated 1 out of 5 by from This is an awful program I found that if I left a section to go back, it would never bring me back to the place that I left off. In addition, even after I was told that the federal filing and one state was free, you still deducted an extra amount from my refund without explanation.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Easy software to use and has all the answers when you dont know something.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy To Use Been using many years now, makes it very easy. And if you need help it there.
Date published: 2021-05-08
Rated 4 out of 5 by from One small problem... Had to look elsewhere for principal business codes for schedule C. Couldn't pull it up on TurboTax Deluxe.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax makes doing your taxes yourself so EASY! The reference answers in the forms/screens as you fill things out really makes things easy to understand.
Date published: 2021-05-08
Rated 2 out of 5 by from Not happy Made it difficult. Used in past for 4 yrs. Never had a problem. Made me upgrade to deluxe. Charging $120 during pandemic year. DOES NOT FIX PROBLEMS. site constantly gets stuck in circle. Wont let me print. Difficult to pick up where left off or find what needs to be fixed. Charged me 1st fee of $30 then 2nd fee of $120.
Date published: 2021-05-08
Rated 5 out of 5 by from The software is easy to use I've used turbo tax yearly for 15 years and am very happy with the program. I have never contacted support for help.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1654