TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from FREE? Not exactly...but do you want to upgrade?!$$ FREE? Not exactly...but do you want to upgrade?!$$
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax was easy to navigate through I was not comfortable completing my taxes at first. I like that any questions I had, a message explaining the information was available.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo tax is easy to use It's great. Gives step by step simple instructions. Right before filling we requested a call and Sonja called within 15 minutes. She was so kind and helped us understand everything.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax does it again This is the eighth year using TurboTax for both Federal and State taxes and I'm a happy camper
Date published: 2022-04-15
Rated 5 out of 5 by from Love turbotax, nothing but great thing to say This year we have had three different experts help us during this process. All of the experts were patient and answered our questions thoroughly.
Date published: 2022-04-15
Rated 1 out of 5 by from Last time Was forced to upgrade because of crypto. Don't plan to use again.
Date published: 2022-04-15
Rated 4 out of 5 by from Product needs real versioning and revision history I've used TurboTax for more than 20 years. The last few years have seen no real description of changes made with each patch update, and no published revision history anywhere. This is pretty annoying for those of us with complicated returns who tend to wait until the final week before the filing deadline, just in case an update is released that affects our particular tax situation. How would we know if that were the case or not? Also, the version number displayed in Programs and Features on Windows (and all the various version strings on the Components tab in the "About TurboTax" window) looks nothing like the actual tax year and release update numbers that we would expect to see there. How are we supposed to know that "021.0000.0572" is the same as "Tax Year 2021, R.25 Update"? On the plus side, TurboTax certainly beats busting out the green visor and printing calculator and figuring this all out by hand... Please give us humanly intelligible versioning and a real revision history and I will change my next review to five stars.
Date published: 2022-04-15
Rated 5 out of 5 by from turbo tax smooth sailing . was easy to use and very efficient
Date published: 2022-04-15
Rated 2 out of 5 by from Disappointing Lacks navigation to find what you need especially on the state returns. The state returns lacks any explanation about how they came up with certain numbers. I get that the calcs are guaranteed but how can I make sure they are using the right inputs (that I put the right numbers in)? Also, why not put the completed forms BEFORE the filing section and where are all the supporting forms? Very confusing to have to enter all the e-filing info before being able to review the final docs.
Date published: 2022-04-15
Rated 2 out of 5 by from Not very happy Not very happy that turbo tax did not carry over any of my information from any of the last few years that I have used it like it did in the past.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1653
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from FREE? Not exactly...but do you want to upgrade?!$$ FREE? Not exactly...but do you want to upgrade?!$$
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax was easy to navigate through I was not comfortable completing my taxes at first. I like that any questions I had, a message explaining the information was available.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo tax is easy to use It's great. Gives step by step simple instructions. Right before filling we requested a call and Sonja called within 15 minutes. She was so kind and helped us understand everything.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax does it again This is the eighth year using TurboTax for both Federal and State taxes and I'm a happy camper
Date published: 2022-04-15
Rated 5 out of 5 by from Love turbotax, nothing but great thing to say This year we have had three different experts help us during this process. All of the experts were patient and answered our questions thoroughly.
Date published: 2022-04-15
Rated 1 out of 5 by from Last time Was forced to upgrade because of crypto. Don't plan to use again.
Date published: 2022-04-15
Rated 4 out of 5 by from Product needs real versioning and revision history I've used TurboTax for more than 20 years. The last few years have seen no real description of changes made with each patch update, and no published revision history anywhere. This is pretty annoying for those of us with complicated returns who tend to wait until the final week before the filing deadline, just in case an update is released that affects our particular tax situation. How would we know if that were the case or not? Also, the version number displayed in Programs and Features on Windows (and all the various version strings on the Components tab in the "About TurboTax" window) looks nothing like the actual tax year and release update numbers that we would expect to see there. How are we supposed to know that "021.0000.0572" is the same as "Tax Year 2021, R.25 Update"? On the plus side, TurboTax certainly beats busting out the green visor and printing calculator and figuring this all out by hand... Please give us humanly intelligible versioning and a real revision history and I will change my next review to five stars.
Date published: 2022-04-15
Rated 5 out of 5 by from turbo tax smooth sailing . was easy to use and very efficient
Date published: 2022-04-15
Rated 2 out of 5 by from Disappointing Lacks navigation to find what you need especially on the state returns. The state returns lacks any explanation about how they came up with certain numbers. I get that the calcs are guaranteed but how can I make sure they are using the right inputs (that I put the right numbers in)? Also, why not put the completed forms BEFORE the filing section and where are all the supporting forms? Very confusing to have to enter all the e-filing info before being able to review the final docs.
Date published: 2022-04-15
Rated 2 out of 5 by from Not very happy Not very happy that turbo tax did not carry over any of my information from any of the last few years that I have used it like it did in the past.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1653