TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from turbotax is great I had Amy.She was very helpful and attentive. This was my first time with a preparer.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome First time using fairly easy will use them again?next year.
Date published: 2021-05-10
Rated 5 out of 5 by from TURBO TAX IS THE BEST IN ITS CLASS TURBO TAX IS THE BEST IN ITS CLASS. I RECOMMEND THIS PRODUCT TO EVERYONE IN THE US AND CANADA
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome again this year!! I didn't think I needed the State Tax filings, and the experts confirmed and told me how to delete the state tax files!!
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo nTax is misleading It is advertised that you can file for free. But of course after you get into site everything changes.inia
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is the Greatest I have been using Turbo Tax for over 15 years and every year when the IRS changes the tax code, TT is on top of it. I trust TT and wouldn't use any other software on the market. This year, I had some tricky situations and TT advisors helped me. Thanks!
Date published: 2021-05-10
Rated 2 out of 5 by from Turbo Tax is ok The product is costly enough without tagging on the efile cost. Might as well go the Block and sit with a Tax Pro
Date published: 2021-05-10
Rated 5 out of 5 by from Turbotax is Awesome So easy- completed right on my phone! This was the easiest year for filing taxes yet!
Date published: 2021-05-10
Rated 4 out of 5 by from Simply reliable, easy, and accurate I love the simple questions and walk through. Only thing i would recommend is when it get to asking form questions in the final wrap up, maybe ask them with a little more explanation or go back to the basic version of the question.
Date published: 2021-05-10
Rated 1 out of 5 by from Poor Service I was unable to add the Max product for full audit protection as I have done in previous years. She was completely unhelpful with that matter. Several times I needed clear, concise answers about my returns, and she responded as if she was completely disconnected from the conversation we were having. This disconnected style continued during my interactions. Overall, Turbo Tax has provided very poor service for the "full service" option. I was still unable to add Max and received no consistent reason as to why I could not while I have added it successfully in previous years. Additionally, I spoke with Frederick regarding my case number. I wanted to change the representative handling my account. He indicated that he was an attorney there, but did not specify if he worked directly for Turbo Tax or in some other capacity. Frederick also indicated that the tax returns were almost complete, and that it would make little difference to change the representative. This highlights a very serious problem with Turbo Tax. It conveys a off putting style of operations, where customers cannot contact anyone to follow up, no last names are given, and if contact information or case numbers are requested for reference or follow up, they are not given. For example, Frederick indicated that I should contact him should I have any other issues, but would give no reasonable way to contact him making his remarks seem disingenuous, which is unfortunately consistent with my experience this year. I did have an issue adding the Max product. I attempted to contact Frederick, but Darlene, Anna, or Tennille whom I also spoke with there did not know who he was or how to contact him. This is extremely off putting. I conveys unprofessionalism and a lack of thoroughness. In addition, it creates doubt about the competence of the people doing my tax returns. I chose Turbo Tax to file our returns properly, and to reduce anxiety and frustration, not increase it. The only representative there that made some attempt to find a concrete resolution was Tenille. However, in the end all she did was give me the number to Audit Defense, which was no resolution as they could only sell a new product not answer a question about a technical issue in the Turbo Tax account. It has been a most disappointing experience, which needlessly compounds the understandable anxiety that most people have toward the tax preparation process. It was one of the reasons I tried full service. However, based on my experience with this service, it is not full service, and it creates an unnecessary complication to the tax preparation process, that Turbo Tax representatives seem disinterested to alleviate. Turbo Tax should improve the quality of its service and reduce its prices.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1653
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbotax is great I had Amy.She was very helpful and attentive. This was my first time with a preparer.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome First time using fairly easy will use them again?next year.
Date published: 2021-05-10
Rated 5 out of 5 by from TURBO TAX IS THE BEST IN ITS CLASS TURBO TAX IS THE BEST IN ITS CLASS. I RECOMMEND THIS PRODUCT TO EVERYONE IN THE US AND CANADA
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome again this year!! I didn't think I needed the State Tax filings, and the experts confirmed and told me how to delete the state tax files!!
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo nTax is misleading It is advertised that you can file for free. But of course after you get into site everything changes.inia
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is the Greatest I have been using Turbo Tax for over 15 years and every year when the IRS changes the tax code, TT is on top of it. I trust TT and wouldn't use any other software on the market. This year, I had some tricky situations and TT advisors helped me. Thanks!
Date published: 2021-05-10
Rated 2 out of 5 by from Turbo Tax is ok The product is costly enough without tagging on the efile cost. Might as well go the Block and sit with a Tax Pro
Date published: 2021-05-10
Rated 5 out of 5 by from Turbotax is Awesome So easy- completed right on my phone! This was the easiest year for filing taxes yet!
Date published: 2021-05-10
Rated 4 out of 5 by from Simply reliable, easy, and accurate I love the simple questions and walk through. Only thing i would recommend is when it get to asking form questions in the final wrap up, maybe ask them with a little more explanation or go back to the basic version of the question.
Date published: 2021-05-10
Rated 1 out of 5 by from Poor Service I was unable to add the Max product for full audit protection as I have done in previous years. She was completely unhelpful with that matter. Several times I needed clear, concise answers about my returns, and she responded as if she was completely disconnected from the conversation we were having. This disconnected style continued during my interactions. Overall, Turbo Tax has provided very poor service for the "full service" option. I was still unable to add Max and received no consistent reason as to why I could not while I have added it successfully in previous years. Additionally, I spoke with Frederick regarding my case number. I wanted to change the representative handling my account. He indicated that he was an attorney there, but did not specify if he worked directly for Turbo Tax or in some other capacity. Frederick also indicated that the tax returns were almost complete, and that it would make little difference to change the representative. This highlights a very serious problem with Turbo Tax. It conveys a off putting style of operations, where customers cannot contact anyone to follow up, no last names are given, and if contact information or case numbers are requested for reference or follow up, they are not given. For example, Frederick indicated that I should contact him should I have any other issues, but would give no reasonable way to contact him making his remarks seem disingenuous, which is unfortunately consistent with my experience this year. I did have an issue adding the Max product. I attempted to contact Frederick, but Darlene, Anna, or Tennille whom I also spoke with there did not know who he was or how to contact him. This is extremely off putting. I conveys unprofessionalism and a lack of thoroughness. In addition, it creates doubt about the competence of the people doing my tax returns. I chose Turbo Tax to file our returns properly, and to reduce anxiety and frustration, not increase it. The only representative there that made some attempt to find a concrete resolution was Tenille. However, in the end all she did was give me the number to Audit Defense, which was no resolution as they could only sell a new product not answer a question about a technical issue in the Turbo Tax account. It has been a most disappointing experience, which needlessly compounds the understandable anxiety that most people have toward the tax preparation process. It was one of the reasons I tried full service. However, based on my experience with this service, it is not full service, and it creates an unnecessary complication to the tax preparation process, that Turbo Tax representatives seem disinterested to alleviate. Turbo Tax should improve the quality of its service and reduce its prices.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1653