TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Excellent! Turbo Tax is helpful and very easy to use, even with multiple sources of income.
Date published: 2022-04-15
Rated 1 out of 5 by from Error Loop Technical Issues I have an admittedly odd situation where I get several W-2s for the same amount from different companies who outsource payroll and HR to ADP total source. Because of this I have several W-2s with identical amounts and the same EIN but are genuinely separate W-2s. Turbotax would not let me electronically file my returns because it kept flagging these as duplicate W-2s. After 1.5 hours on the phone with support, the only solution they could offer me was to pay more for a CPA to help me with this issue... I am a CPA... the issue isn't with any accounting, but with their software not allowing me to file my taxes the correct way
Date published: 2022-04-15
Rated 4 out of 5 by from User Friendly I like using the product, but I do not like that it is advertised as a free product and then in the end, it charges a silly fee of $39.00 because, there is an HSA account?...smh
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to use It was very easy to follow and fill out and get the best deductions possible
Date published: 2022-04-15
Rated 5 out of 5 by from Loved it Easy to read and follow directions.I feel very secure with info
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to Use First time I did it myself---easy. Thanks Turbo Tax
Date published: 2022-04-15
Rated 5 out of 5 by from Highly recommend for any young couple I have been using turbo tax for a couple of years. Even with complicated taxes it is easy! Highly recommend.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is my go-to! I had a lady by the name of Pam that helped me online. Overall, my experience was stressful, but, only because that’s what taxes do to me! She was very helpful and guided me thru some problems I was having.
Date published: 2022-04-15
Rated 1 out of 5 by from refund processing fee of $40???? Did a simple return for my son. I was charged $25 to file for state and $40 for a refund processing fee!! Very misleading when TT says no filing charge. And these rates are ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by from It was easy n simple It was great short n simple. I would recommend it to friends.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1652
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent! Turbo Tax is helpful and very easy to use, even with multiple sources of income.
Date published: 2022-04-15
Rated 1 out of 5 by from Error Loop Technical Issues I have an admittedly odd situation where I get several W-2s for the same amount from different companies who outsource payroll and HR to ADP total source. Because of this I have several W-2s with identical amounts and the same EIN but are genuinely separate W-2s. Turbotax would not let me electronically file my returns because it kept flagging these as duplicate W-2s. After 1.5 hours on the phone with support, the only solution they could offer me was to pay more for a CPA to help me with this issue... I am a CPA... the issue isn't with any accounting, but with their software not allowing me to file my taxes the correct way
Date published: 2022-04-15
Rated 4 out of 5 by from User Friendly I like using the product, but I do not like that it is advertised as a free product and then in the end, it charges a silly fee of $39.00 because, there is an HSA account?...smh
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to use It was very easy to follow and fill out and get the best deductions possible
Date published: 2022-04-15
Rated 5 out of 5 by from Loved it Easy to read and follow directions.I feel very secure with info
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to Use First time I did it myself---easy. Thanks Turbo Tax
Date published: 2022-04-15
Rated 5 out of 5 by from Highly recommend for any young couple I have been using turbo tax for a couple of years. Even with complicated taxes it is easy! Highly recommend.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is my go-to! I had a lady by the name of Pam that helped me online. Overall, my experience was stressful, but, only because that’s what taxes do to me! She was very helpful and guided me thru some problems I was having.
Date published: 2022-04-15
Rated 1 out of 5 by from refund processing fee of $40???? Did a simple return for my son. I was charged $25 to file for state and $40 for a refund processing fee!! Very misleading when TT says no filing charge. And these rates are ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by from It was easy n simple It was great short n simple. I would recommend it to friends.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1652