TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Good - but state mail-in could be clearer. I e-filed my federal return, but want to mail-in the state (CA) return to avoid the $25 fee. However, when I printed out the return for mail-in, it states "Do not mail a paper copy of your tax return. Since you filed electronically, the Franchise Tax Board already has your return." Does this mean that the (CA) Franchise Tax Board gets a copy of my return even though I only e-file the federal return? This is different from past years, and I am inclined to send a copy of my state and fed return to the state - just to be sure.
Date published: 2021-05-10
Rated 5 out of 5 by from Returning to Turbo Tax...Awesome! Returned to TurboTax after 8 years of professional tax agencies ripping me off. What a relief...and Turbo has really stepped up their game.
Date published: 2021-05-10
Rated 5 out of 5 by from 8th Year with Turbo Tax Seemingly gets better each year. Was thrilled to speak on the phone with experts. They walked me through tricky questions and had answers for all of mine.
Date published: 2021-05-10
Rated 1 out of 5 by from OK State really bad! Turbotax kept populating OK Form 561 with all my stock sales. Form 561 is for sale of property located in Oklahoma. It took me a couple of hours to finally uncheck over 100 stock sales. I won't use Turbotax again. I have difficulties every year with their state product.
Date published: 2021-05-10
Rated 4 out of 5 by from turbo tax works for me turbo tax works for me. It can import my 1099 forms from all major investment companies.
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo Taz It is deceptive saying you do state tax included in cost.. You don't email file it free.
Date published: 2021-05-10
Rated 5 out of 5 by from Great Job! The automated prompts provide helpful information.
Date published: 2021-05-10
Rated 5 out of 5 by from Very good The final transmission was way fast. Also the phone support was quick, timely and helpful.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax: Indispensable! Without this efficient and accurate program, my taxes would consume days.
Date published: 2021-05-10
Rated 1 out of 5 by from Year after year the same issues need to be fixed. I'm surprised that every year TT has the same foreign tax issue that never gets fixed (and that I keep coming back to this software). Yes, Foreign taxes can be complicated, but my situation is not, but even so TT gets it wrong. It always take an enjoyable call with Customer Service to come up with a work-around. Each year Customer Service sees the issue as something new and flags it to be fixed, but then it never is. Also, although the foreign tax coding may be difficult, there is no reason the data entry screens should be so unhelpful. This year I also got to talk with Customer Service about a 1099-NEC issue, where settlements were not addressed correctly. These are basic things that should function properly, but do not. It wastes a lot of time that I don't have to spare. Please fix this.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1650
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good - but state mail-in could be clearer. I e-filed my federal return, but want to mail-in the state (CA) return to avoid the $25 fee. However, when I printed out the return for mail-in, it states "Do not mail a paper copy of your tax return. Since you filed electronically, the Franchise Tax Board already has your return." Does this mean that the (CA) Franchise Tax Board gets a copy of my return even though I only e-file the federal return? This is different from past years, and I am inclined to send a copy of my state and fed return to the state - just to be sure.
Date published: 2021-05-10
Rated 5 out of 5 by from Returning to Turbo Tax...Awesome! Returned to TurboTax after 8 years of professional tax agencies ripping me off. What a relief...and Turbo has really stepped up their game.
Date published: 2021-05-10
Rated 5 out of 5 by from 8th Year with Turbo Tax Seemingly gets better each year. Was thrilled to speak on the phone with experts. They walked me through tricky questions and had answers for all of mine.
Date published: 2021-05-10
Rated 1 out of 5 by from OK State really bad! Turbotax kept populating OK Form 561 with all my stock sales. Form 561 is for sale of property located in Oklahoma. It took me a couple of hours to finally uncheck over 100 stock sales. I won't use Turbotax again. I have difficulties every year with their state product.
Date published: 2021-05-10
Rated 4 out of 5 by from turbo tax works for me turbo tax works for me. It can import my 1099 forms from all major investment companies.
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo Taz It is deceptive saying you do state tax included in cost.. You don't email file it free.
Date published: 2021-05-10
Rated 5 out of 5 by from Great Job! The automated prompts provide helpful information.
Date published: 2021-05-10
Rated 5 out of 5 by from Very good The final transmission was way fast. Also the phone support was quick, timely and helpful.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax: Indispensable! Without this efficient and accurate program, my taxes would consume days.
Date published: 2021-05-10
Rated 1 out of 5 by from Year after year the same issues need to be fixed. I'm surprised that every year TT has the same foreign tax issue that never gets fixed (and that I keep coming back to this software). Yes, Foreign taxes can be complicated, but my situation is not, but even so TT gets it wrong. It always take an enjoyable call with Customer Service to come up with a work-around. Each year Customer Service sees the issue as something new and flags it to be fixed, but then it never is. Also, although the foreign tax coding may be difficult, there is no reason the data entry screens should be so unhelpful. This year I also got to talk with Customer Service about a 1099-NEC issue, where settlements were not addressed correctly. These are basic things that should function properly, but do not. It wastes a lot of time that I don't have to spare. Please fix this.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1650