TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Rejection correction not sent on efile When asked to fix SS#, it did not fix the SS# on all the tax forms and got rejected again. Not sure what was sent after fixing the numbers.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome I have used Turbo tax for 7 years now. My returns are relatively simple so paying to get them done at an accountant seemed silly. It is very easy to use and understand and it removed the apprehension I would normally have doing something of this magnitude on my own. GO TURBO TAX!!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Excellent! Seamless experience. Highly recommend use by anyone.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is amazingly easy!! Turbo tax made filing my taxes so easy and it was not stressfull at all.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly I love how the systems helps you step by step to file your taxes.
Date published: 2021-05-17
Rated 2 out of 5 by from Not Awesome I have been a long time TT user and have always found them to be a suitable replacement for a CPA, in my situation. However, this year was horrible. I agreed to upgrade to TT Live to ensure that I could consult with a tax "expert" should any questions arise. Well arise they did.... I intially elected to speak to a TT "expert" via the phone and was told there would be one available in 25 minutes. I got a call in 13 minutes (great, right?). As soon as I started explaining my question the call was disconnected. I just knew the "expert" would call me back, but to no avail. I then elected to "Live Chat" with someone. After waiting 27 minutes to chat with someone, I was contacted. I explained my situation and question. The "expert" told me to consult asked me to share my screen and after moving the cursor around the screen and 3 min of silence, told me to consult the hyperlinks on the screen (which I had already done). When I inquired further for advice the "expert" told me she would need to consult her supervisor to see if she could transfer me to an expert. I asked, "You're not an expert?" to which she replied, "Oh no, I'm a product support representative. There is a two hour hold time to speak to an expert." Funny, I missed that factoid in the upgrade marketing for the product.
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you Thank you. All was good. Used for several years no problems.
Date published: 2021-05-17
Rated 4 out of 5 by from It works OK. I always have to manually enter info, the transfer function always leaves me out of balance with quickbooks. How can that be?
Date published: 2021-05-17
Rated 1 out of 5 by from Rip Off You pay for tax experts and they are not available.
Date published: 2021-05-17
Rated 4 out of 5 by from Secured and Convenient It was easy to navigate and it guide me step by step through out the process.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 1650
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Rejection correction not sent on efile When asked to fix SS#, it did not fix the SS# on all the tax forms and got rejected again. Not sure what was sent after fixing the numbers.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome I have used Turbo tax for 7 years now. My returns are relatively simple so paying to get them done at an accountant seemed silly. It is very easy to use and understand and it removed the apprehension I would normally have doing something of this magnitude on my own. GO TURBO TAX!!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Excellent! Seamless experience. Highly recommend use by anyone.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is amazingly easy!! Turbo tax made filing my taxes so easy and it was not stressfull at all.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly I love how the systems helps you step by step to file your taxes.
Date published: 2021-05-17
Rated 2 out of 5 by from Not Awesome I have been a long time TT user and have always found them to be a suitable replacement for a CPA, in my situation. However, this year was horrible. I agreed to upgrade to TT Live to ensure that I could consult with a tax "expert" should any questions arise. Well arise they did.... I intially elected to speak to a TT "expert" via the phone and was told there would be one available in 25 minutes. I got a call in 13 minutes (great, right?). As soon as I started explaining my question the call was disconnected. I just knew the "expert" would call me back, but to no avail. I then elected to "Live Chat" with someone. After waiting 27 minutes to chat with someone, I was contacted. I explained my situation and question. The "expert" told me to consult asked me to share my screen and after moving the cursor around the screen and 3 min of silence, told me to consult the hyperlinks on the screen (which I had already done). When I inquired further for advice the "expert" told me she would need to consult her supervisor to see if she could transfer me to an expert. I asked, "You're not an expert?" to which she replied, "Oh no, I'm a product support representative. There is a two hour hold time to speak to an expert." Funny, I missed that factoid in the upgrade marketing for the product.
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you Thank you. All was good. Used for several years no problems.
Date published: 2021-05-17
Rated 4 out of 5 by from It works OK. I always have to manually enter info, the transfer function always leaves me out of balance with quickbooks. How can that be?
Date published: 2021-05-17
Rated 1 out of 5 by from Rip Off You pay for tax experts and they are not available.
Date published: 2021-05-17
Rated 4 out of 5 by from Secured and Convenient It was easy to navigate and it guide me step by step through out the process.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 1650