TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Huge Error with Data Transfer from W2 The information in box 20 was not transferred over and there was no flag by the software. Without this information I was owing $3400 in NYS taxes. I had to go through and fill in the information manually because with the NYS taxes I paid, it did not make sense. Your software should have picked this up. I should not have to pay for the NYS product charge since it was faulty and I would have had to pay thousands if I had not found the error.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is Quick and Easy- User Friendly I love using Turbo Tax and have been using it for years! Worth every penny.
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome and easy Way better than HR Block experience! Was very easy to navigate. Thank you!
Date published: 2022-04-13
Rated 1 out of 5 by from It missed an easy error Have used T/Tax for 21 years. Things were perfect until last year when I filed 2020 taxes. It said I was all set to efile. However, it missed that my IRA RMD amount was listed twice. The IRS rejected my file. I did not get any email notifications that it was rejected. Didn't catch that issue until a letter from IRS in Dec 2021 that they had my money but no tax filing. Same thing this year, no email notification that my return was rejected. Called T/Tax and that was fixed but I'm now caught in the IRS backlog mess this year so they cannot verify my AGI for 2020 as a check for 2021 so no efile, and I am once again filing by mail. We will see what happens next year before I give a good rating again.
Date published: 2022-04-13
Rated 5 out of 5 by from Bumpy Process took a little long and a little confusing but was able to complete it
Date published: 2022-04-13
Rated 3 out of 5 by from Easy to use Easy to use! Will do again next year. Thanks TurboTax
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is Excellent tax preparation system I have been using TurboTax for a number of years. Software is user friendly. I am comfortable using it and would not think of using another system. Thanks for the good work
Date published: 2022-04-13
Rated 4 out of 5 by from Was satisfied with turb0 tax Turbo tax was easy to use and was able to download all the necessary investment forms
Date published: 2022-04-13
Rated 5 out of 5 by from Quick, easy, efficient It was like it always is easy and simple. With the exception of needing late year's AGI
Date published: 2022-04-13
Rated 3 out of 5 by from Easy improvements to get an "A" I like your product and have been using it for years. A few changes you can easily make will improve it greatly. Currently, one can step through things like "Medical expenses" if itemizing....and spend a bunch of time inputting things, and at the end the result is "sorry, no deduction because what you entered isn't more than xy% of your AGI. Same for other deductions like education, etc. Simply put in a note up front that says "if your medical expenses are greater or equal than xy% of your AGI, you may be eligible for a deduction". That would save us the time of tedious entry for a result that is zero.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1640
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Huge Error with Data Transfer from W2 The information in box 20 was not transferred over and there was no flag by the software. Without this information I was owing $3400 in NYS taxes. I had to go through and fill in the information manually because with the NYS taxes I paid, it did not make sense. Your software should have picked this up. I should not have to pay for the NYS product charge since it was faulty and I would have had to pay thousands if I had not found the error.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is Quick and Easy- User Friendly I love using Turbo Tax and have been using it for years! Worth every penny.
Date published: 2022-04-13
Rated 5 out of 5 by from Awesome and easy Way better than HR Block experience! Was very easy to navigate. Thank you!
Date published: 2022-04-13
Rated 1 out of 5 by from It missed an easy error Have used T/Tax for 21 years. Things were perfect until last year when I filed 2020 taxes. It said I was all set to efile. However, it missed that my IRA RMD amount was listed twice. The IRS rejected my file. I did not get any email notifications that it was rejected. Didn't catch that issue until a letter from IRS in Dec 2021 that they had my money but no tax filing. Same thing this year, no email notification that my return was rejected. Called T/Tax and that was fixed but I'm now caught in the IRS backlog mess this year so they cannot verify my AGI for 2020 as a check for 2021 so no efile, and I am once again filing by mail. We will see what happens next year before I give a good rating again.
Date published: 2022-04-13
Rated 5 out of 5 by from Bumpy Process took a little long and a little confusing but was able to complete it
Date published: 2022-04-13
Rated 3 out of 5 by from Easy to use Easy to use! Will do again next year. Thanks TurboTax
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is Excellent tax preparation system I have been using TurboTax for a number of years. Software is user friendly. I am comfortable using it and would not think of using another system. Thanks for the good work
Date published: 2022-04-13
Rated 4 out of 5 by from Was satisfied with turb0 tax Turbo tax was easy to use and was able to download all the necessary investment forms
Date published: 2022-04-13
Rated 5 out of 5 by from Quick, easy, efficient It was like it always is easy and simple. With the exception of needing late year's AGI
Date published: 2022-04-13
Rated 3 out of 5 by from Easy improvements to get an "A" I like your product and have been using it for years. A few changes you can easily make will improve it greatly. Currently, one can step through things like "Medical expenses" if itemizing....and spend a bunch of time inputting things, and at the end the result is "sorry, no deduction because what you entered isn't more than xy% of your AGI. Same for other deductions like education, etc. Simply put in a note up front that says "if your medical expenses are greater or equal than xy% of your AGI, you may be eligible for a deduction". That would save us the time of tedious entry for a result that is zero.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1640