TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from N/A I like that it was free -- otherwise, it wouldn't be worth it -- $80 is a lot for a simple return. Also - I hope I get a copy of my return - I've sent it in - but I haven't seen a chance to print or download my return...
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Service My experience was AWESOME with Deborah of TurboTax
Date published: 2021-05-13
Rated 5 out of 5 by from Great Easy Site Great easy site to use not a hard site to understand, great answers to questions.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is Fabulous! TurboTax was very thorough and easy to use. I would recommend using it for anyone.
Date published: 2021-05-13
Rated 5 out of 5 by from Great way to do taxes Its fast easy, and not time consuming. Faster than doing taxes by hand.
Date published: 2021-05-13
Rated 1 out of 5 by from Will NEVER use TurboTax again Somehow got talked into the online version this year. I had a lot of problems, nothing was working so the person on the phone said she would give me a code so it would be free. Ha, real funny. When I got to the end it cost more than the CD version and my code did NOT work. State return cost more too. How much you want to bet Turbotax will not give me one penny back. The whole experience wasted so much of my time that there is no way I can come back. It gets worse every year. Bye turbotax.
Date published: 2021-05-13
Rated 5 out of 5 by from Easy to use! Very easy to use! This product is very easy to use.
Date published: 2021-05-13
Rated 1 out of 5 by from Very Unclear Instructions. NOT User Friendly I have been using TaxCut for over 20 year. I tried Turbo Tax before that and was extremely disappointed, so I used TaxCut. This year I did not get a chance to use TaxCut and thought I'll try Turbo Tax. WORST program out there. To top it off, It is more that four times the cost.. Never have I been more frustrated and disappointed in a product.
Date published: 2021-05-13
Rated 5 out of 5 by from Great I have used Turbo Tax for many 10 years, I like it.
Date published: 2021-05-13
Rated 3 out of 5 by from Small Business disaster There were several areas of the small business section that were extremely frustrating. As an Amazon seller, there was no clear place in the deductions to put the sales tax that was collected from the buyer and showed up on my 1099-K as income. The descriptors of what goes in the 'tax' area of deductions did not indicate they would go there. But, when you look at the IRS instructions for line 23, they clearly go there. Sad that I cant rely on TurboTax to tell me that, but instead I have to do additional research. Same thing with shipping charges that were included as income on my 1099-K. Unclear where that goes in the instructions. Also, the home office deduction section that talked about excess property taxes was extremely confusing and circular. I am not confident that I completed that section properly.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1638
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from N/A I like that it was free -- otherwise, it wouldn't be worth it -- $80 is a lot for a simple return. Also - I hope I get a copy of my return - I've sent it in - but I haven't seen a chance to print or download my return...
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Service My experience was AWESOME with Deborah of TurboTax
Date published: 2021-05-13
Rated 5 out of 5 by from Great Easy Site Great easy site to use not a hard site to understand, great answers to questions.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is Fabulous! TurboTax was very thorough and easy to use. I would recommend using it for anyone.
Date published: 2021-05-13
Rated 5 out of 5 by from Great way to do taxes Its fast easy, and not time consuming. Faster than doing taxes by hand.
Date published: 2021-05-13
Rated 1 out of 5 by from Will NEVER use TurboTax again Somehow got talked into the online version this year. I had a lot of problems, nothing was working so the person on the phone said she would give me a code so it would be free. Ha, real funny. When I got to the end it cost more than the CD version and my code did NOT work. State return cost more too. How much you want to bet Turbotax will not give me one penny back. The whole experience wasted so much of my time that there is no way I can come back. It gets worse every year. Bye turbotax.
Date published: 2021-05-13
Rated 5 out of 5 by from Easy to use! Very easy to use! This product is very easy to use.
Date published: 2021-05-13
Rated 1 out of 5 by from Very Unclear Instructions. NOT User Friendly I have been using TaxCut for over 20 year. I tried Turbo Tax before that and was extremely disappointed, so I used TaxCut. This year I did not get a chance to use TaxCut and thought I'll try Turbo Tax. WORST program out there. To top it off, It is more that four times the cost.. Never have I been more frustrated and disappointed in a product.
Date published: 2021-05-13
Rated 5 out of 5 by from Great I have used Turbo Tax for many 10 years, I like it.
Date published: 2021-05-13
Rated 3 out of 5 by from Small Business disaster There were several areas of the small business section that were extremely frustrating. As an Amazon seller, there was no clear place in the deductions to put the sales tax that was collected from the buyer and showed up on my 1099-K as income. The descriptors of what goes in the 'tax' area of deductions did not indicate they would go there. But, when you look at the IRS instructions for line 23, they clearly go there. Sad that I cant rely on TurboTax to tell me that, but instead I have to do additional research. Same thing with shipping charges that were included as income on my 1099-K. Unclear where that goes in the instructions. Also, the home office deduction section that talked about excess property taxes was extremely confusing and circular. I am not confident that I completed that section properly.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1638