TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Worth every penny I've been using TurboTax for years. I love how it guides me through each step and makes it easy to file taxes. It's always been worth the price.
Date published: 2023-04-17
Rated 3 out of 5 by from Constant Requests To Upgrade, Poor Support This is my fourth year with TurboTax. Other years have been a breeze since I have a very simple return. But this year, I hit a snag when the program told me I didn't qualify as Head of Household (for the Earned Income Tax Credit), because I didn't pay more than 50% of my dependent's expenses. In fact I paid 100%. I could not get an answer on how to fix this. I called Support and got a live agent on the phone who kept me waiting for 30 minutes before she hung up on me. I had to call back again and wait in line for another agent. She tried to assist me, even looking at my screen, and finally said she couldn't help. She suggested I ask for Live Tax Help, but that I'd have to pay double my original fee to ask my question. I closed the call and completed my return. As it turns out, which I found out later in filing that the reason I didn't qualify as Head of Household had nothing to do with how much of the expenses I paid, but that I turned 65 and could no longer qualify for the EITC. So the erroneous messages in the program and two clueless agents later, I was able to finish my return. Had I listened to the agents, I'd have had to pay double to resolve an error in TurboTax. And to top it off, on almost every other page I was interrupted with a screen trying to get me to "upgrade" from the $59 base return. If this is how TurboTax is going to be going forward, this will be my last year using the site to file my very simple tax return.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Program It was easy to use and fast . I will use it every year And I will refer family and friends Thank you for your service
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax makes filling easy! TurboTax makes it easy to file your taxes. They walk you through ever step of the way and if there is a problem they highlight it to make sure you fix it. As a small business owner with all the deductions TurboTax makes it easy for me to make sure I am getting it all covered.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was worth the cost The process was a lot less troublesome than i thought it would be.
Date published: 2023-04-17
Rated 5 out of 5 by from again a lifesaver Having a small home business and W2 income this package was the usual lifesaver and turned a horrible nightmare into a tolerable nightmare...absolutely excellent package, highly recommend
Date published: 2023-04-17
Rated 5 out of 5 by from The expert help was excellent! The online help was excellent......................
Date published: 2023-04-17
Rated 4 out of 5 by from Good, but still a little confusing The system is overall very beneficial. However, I had trouble finding information and understanding some of the requirements.
Date published: 2023-04-17
Rated 2 out of 5 by from Great for easy taxes, needs work for anything else I've used turbo tax consistently over the last few tax years without issue, however this year, after engaging in some crypto based sales of NFTs I was greeted with a massive headache blocked at every turn with pay walls for different services in order to make turbo tax work, which, *Spoiler Alert* It didn't, at least not as anticipated. It took me 15 hours to complete my returns due to needing to review well over 500 transactions that were included in my CSV file and should have been readable to turbotax algorithms based on their compliance with the csv format template. Each review require inputting how each nft was acquired, though nothing about if I was the creator, so it was designated as "something else" then I was required to indicate the cost of said asset, clicking continue, waiting for it to load the next page with a check box, clicking continue, load another set of check boxes, and then repeat for the next 500+ reviews. The shear amount of repetitive data input, and user unfriendliness has led me to re-think my future use of this service for my taxes. In short, this service is wonderfully easy for people doing regular taxes, from regular jobs, but if you engage in anything crypto, steer clear of this headache until they figure it out more.
Date published: 2023-04-17
Rated 5 out of 5 by from great!!!!! easy to use and fast!!!! everyone should get online and use Turbo Tax!!!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1638
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Worth every penny I've been using TurboTax for years. I love how it guides me through each step and makes it easy to file taxes. It's always been worth the price.
Date published: 2023-04-17
Rated 3 out of 5 by from Constant Requests To Upgrade, Poor Support This is my fourth year with TurboTax. Other years have been a breeze since I have a very simple return. But this year, I hit a snag when the program told me I didn't qualify as Head of Household (for the Earned Income Tax Credit), because I didn't pay more than 50% of my dependent's expenses. In fact I paid 100%. I could not get an answer on how to fix this. I called Support and got a live agent on the phone who kept me waiting for 30 minutes before she hung up on me. I had to call back again and wait in line for another agent. She tried to assist me, even looking at my screen, and finally said she couldn't help. She suggested I ask for Live Tax Help, but that I'd have to pay double my original fee to ask my question. I closed the call and completed my return. As it turns out, which I found out later in filing that the reason I didn't qualify as Head of Household had nothing to do with how much of the expenses I paid, but that I turned 65 and could no longer qualify for the EITC. So the erroneous messages in the program and two clueless agents later, I was able to finish my return. Had I listened to the agents, I'd have had to pay double to resolve an error in TurboTax. And to top it off, on almost every other page I was interrupted with a screen trying to get me to "upgrade" from the $59 base return. If this is how TurboTax is going to be going forward, this will be my last year using the site to file my very simple tax return.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Program It was easy to use and fast . I will use it every year And I will refer family and friends Thank you for your service
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax makes filling easy! TurboTax makes it easy to file your taxes. They walk you through ever step of the way and if there is a problem they highlight it to make sure you fix it. As a small business owner with all the deductions TurboTax makes it easy for me to make sure I am getting it all covered.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was worth the cost The process was a lot less troublesome than i thought it would be.
Date published: 2023-04-17
Rated 5 out of 5 by from again a lifesaver Having a small home business and W2 income this package was the usual lifesaver and turned a horrible nightmare into a tolerable nightmare...absolutely excellent package, highly recommend
Date published: 2023-04-17
Rated 5 out of 5 by from The expert help was excellent! The online help was excellent......................
Date published: 2023-04-17
Rated 4 out of 5 by from Good, but still a little confusing The system is overall very beneficial. However, I had trouble finding information and understanding some of the requirements.
Date published: 2023-04-17
Rated 2 out of 5 by from Great for easy taxes, needs work for anything else I've used turbo tax consistently over the last few tax years without issue, however this year, after engaging in some crypto based sales of NFTs I was greeted with a massive headache blocked at every turn with pay walls for different services in order to make turbo tax work, which, *Spoiler Alert* It didn't, at least not as anticipated. It took me 15 hours to complete my returns due to needing to review well over 500 transactions that were included in my CSV file and should have been readable to turbotax algorithms based on their compliance with the csv format template. Each review require inputting how each nft was acquired, though nothing about if I was the creator, so it was designated as "something else" then I was required to indicate the cost of said asset, clicking continue, waiting for it to load the next page with a check box, clicking continue, load another set of check boxes, and then repeat for the next 500+ reviews. The shear amount of repetitive data input, and user unfriendliness has led me to re-think my future use of this service for my taxes. In short, this service is wonderfully easy for people doing regular taxes, from regular jobs, but if you engage in anything crypto, steer clear of this headache until they figure it out more.
Date published: 2023-04-17
Rated 5 out of 5 by from great!!!!! easy to use and fast!!!! everyone should get online and use Turbo Tax!!!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1638