TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 1 out of 5 by from Online sucks This year was impossible to tell until the end how much I would pay Turbotax for the online product. A support person clued me in to buy the desktop and transfer all of the work that I did online to the desktop. I have used Turbotax for many many years. I WILL NOT USE IT AGAIN.
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax is probably a better choice I've been using another tax software for many years for its lower price, until now. The "Credit for other dependents" on the 2020 return was declined due to an error on the generated 1040 form. This year before submitting the e-file, I printed it out and it looks right specifically on that part. There is a minor error though on the 1098-T form created by TurboTax 2021. Hope it won't affect anything.
Date published: 2022-04-14
Rated 5 out of 5 by from Great Product! Very easy to use. Excellent directions and easy to figure out.
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax is a mixed bag TurboTax is a mixed bag, great for simple returns but mediocre for complicated personal returns. I used Turbo for my son's simple return and it was great to quickly enter his simple info - W-2 only - and get his federal and state withholding taxes refunded. However in doing our returns I found the product wasn't as good as in the past. Turbo employees tell you to double check any info imported into the program and some recommend manually entering the data. Turbo is particularly weak in dealing with college expenses paid through a 529 plan. The prompt's aren't clear enough and lead to confusion, particularly if you used 529 funds to reimburse yourself for qualified education expenses like rent & food incurred by your full time student. One Turbo rep was flat out wrong in stating you couldn't use 529 money to pay student rent - the answer of course is more complicated and nuanced. Turbo needs to step it up next year or I'll be trying other products.
Date published: 2022-04-14
Rated 5 out of 5 by from It Couldn’t Be Any Easier This is my tenth year using Turbo Tax and it gets even better every year. We always get Turbo Tax Max so we can sleep at night knowing if we are audited by the IRS, Turbo Tax will have our backs.
Date published: 2022-04-14
Rated 3 out of 5 by from rejection need to have better access for help. Problems are hard to understand
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use for complex return We have been using Turbo Tax for 25+ years. Cuts hours off the tax prep time. it now takes us less than a half day.
Date published: 2022-04-14
Rated 4 out of 5 by from helpful, fairly simple fairly easy, didnt push premium in my face, and helpful
Date published: 2022-04-14
Rated 5 out of 5 by from awesome I have used Turbotax for along time. Have no bad experience
Date published: 2022-04-14
Rated 4 out of 5 by from Expenses in Turbo Expenses for own business in the presence of additional places of permanent work and expenses for office and transport must be distinguished in more detail for each place of work.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1633
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Online sucks This year was impossible to tell until the end how much I would pay Turbotax for the online product. A support person clued me in to buy the desktop and transfer all of the work that I did online to the desktop. I have used Turbotax for many many years. I WILL NOT USE IT AGAIN.
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax is probably a better choice I've been using another tax software for many years for its lower price, until now. The "Credit for other dependents" on the 2020 return was declined due to an error on the generated 1040 form. This year before submitting the e-file, I printed it out and it looks right specifically on that part. There is a minor error though on the 1098-T form created by TurboTax 2021. Hope it won't affect anything.
Date published: 2022-04-14
Rated 5 out of 5 by from Great Product! Very easy to use. Excellent directions and easy to figure out.
Date published: 2022-04-14
Rated 4 out of 5 by from Turbo Tax is a mixed bag TurboTax is a mixed bag, great for simple returns but mediocre for complicated personal returns. I used Turbo for my son's simple return and it was great to quickly enter his simple info - W-2 only - and get his federal and state withholding taxes refunded. However in doing our returns I found the product wasn't as good as in the past. Turbo employees tell you to double check any info imported into the program and some recommend manually entering the data. Turbo is particularly weak in dealing with college expenses paid through a 529 plan. The prompt's aren't clear enough and lead to confusion, particularly if you used 529 funds to reimburse yourself for qualified education expenses like rent & food incurred by your full time student. One Turbo rep was flat out wrong in stating you couldn't use 529 money to pay student rent - the answer of course is more complicated and nuanced. Turbo needs to step it up next year or I'll be trying other products.
Date published: 2022-04-14
Rated 5 out of 5 by from It Couldn’t Be Any Easier This is my tenth year using Turbo Tax and it gets even better every year. We always get Turbo Tax Max so we can sleep at night knowing if we are audited by the IRS, Turbo Tax will have our backs.
Date published: 2022-04-14
Rated 3 out of 5 by from rejection need to have better access for help. Problems are hard to understand
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use for complex return We have been using Turbo Tax for 25+ years. Cuts hours off the tax prep time. it now takes us less than a half day.
Date published: 2022-04-14
Rated 4 out of 5 by from helpful, fairly simple fairly easy, didnt push premium in my face, and helpful
Date published: 2022-04-14
Rated 5 out of 5 by from awesome I have used Turbotax for along time. Have no bad experience
Date published: 2022-04-14
Rated 4 out of 5 by from Expenses in Turbo Expenses for own business in the presence of additional places of permanent work and expenses for office and transport must be distinguished in more detail for each place of work.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1633