TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from The expert help was excellent! The online help was excellent......................
Date published: 2023-04-17
Rated 4 out of 5 by from Good, but still a little confusing The system is overall very beneficial. However, I had trouble finding information and understanding some of the requirements.
Date published: 2023-04-17
Rated 2 out of 5 by from Great for easy taxes, needs work for anything else I've used turbo tax consistently over the last few tax years without issue, however this year, after engaging in some crypto based sales of NFTs I was greeted with a massive headache blocked at every turn with pay walls for different services in order to make turbo tax work, which, *Spoiler Alert* It didn't, at least not as anticipated. It took me 15 hours to complete my returns due to needing to review well over 500 transactions that were included in my CSV file and should have been readable to turbotax algorithms based on their compliance with the csv format template. Each review require inputting how each nft was acquired, though nothing about if I was the creator, so it was designated as "something else" then I was required to indicate the cost of said asset, clicking continue, waiting for it to load the next page with a check box, clicking continue, load another set of check boxes, and then repeat for the next 500+ reviews. The shear amount of repetitive data input, and user unfriendliness has led me to re-think my future use of this service for my taxes. In short, this service is wonderfully easy for people doing regular taxes, from regular jobs, but if you engage in anything crypto, steer clear of this headache until they figure it out more.
Date published: 2023-04-17
Rated 5 out of 5 by from great!!!!! easy to use and fast!!!! everyone should get online and use Turbo Tax!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy peasy! Have been using for years, love the ease and walk through of each step.
Date published: 2023-04-17
Rated 5 out of 5 by from Clear, well-organized and easy to use Can't imagine completing my tax return any other way. Remarkable tool.
Date published: 2023-04-17
Rated 5 out of 5 by from The best programmed. so easy to complete return. step by step helps every step. Thanks
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great Nice to have a guided tour , all I have to do is answer questions and fill in the info
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy and they excellent tax expert. well this is my 6th time i am filling from turbo tax. i am very pleased with services. the expert name gilbert, James and so on have guided me through my beginning to end of the tax return. i was rejected from federal return to state return but that was my fault as i entered the wrong EIN number that got from my new employer later i again ask him the right EIN number and again efile it. So that is the summory of this time with turbo tax. Thanks.
Date published: 2023-04-17
Rated 4 out of 5 by from Great patience and helpfulness via chat and phone Great patience and assistance via chat and telephone with Jeniffer, and then again with David with problems on missing info and filing problems
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1632
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The expert help was excellent! The online help was excellent......................
Date published: 2023-04-17
Rated 4 out of 5 by from Good, but still a little confusing The system is overall very beneficial. However, I had trouble finding information and understanding some of the requirements.
Date published: 2023-04-17
Rated 2 out of 5 by from Great for easy taxes, needs work for anything else I've used turbo tax consistently over the last few tax years without issue, however this year, after engaging in some crypto based sales of NFTs I was greeted with a massive headache blocked at every turn with pay walls for different services in order to make turbo tax work, which, *Spoiler Alert* It didn't, at least not as anticipated. It took me 15 hours to complete my returns due to needing to review well over 500 transactions that were included in my CSV file and should have been readable to turbotax algorithms based on their compliance with the csv format template. Each review require inputting how each nft was acquired, though nothing about if I was the creator, so it was designated as "something else" then I was required to indicate the cost of said asset, clicking continue, waiting for it to load the next page with a check box, clicking continue, load another set of check boxes, and then repeat for the next 500+ reviews. The shear amount of repetitive data input, and user unfriendliness has led me to re-think my future use of this service for my taxes. In short, this service is wonderfully easy for people doing regular taxes, from regular jobs, but if you engage in anything crypto, steer clear of this headache until they figure it out more.
Date published: 2023-04-17
Rated 5 out of 5 by from great!!!!! easy to use and fast!!!! everyone should get online and use Turbo Tax!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy peasy! Have been using for years, love the ease and walk through of each step.
Date published: 2023-04-17
Rated 5 out of 5 by from Clear, well-organized and easy to use Can't imagine completing my tax return any other way. Remarkable tool.
Date published: 2023-04-17
Rated 5 out of 5 by from The best programmed. so easy to complete return. step by step helps every step. Thanks
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is great Nice to have a guided tour , all I have to do is answer questions and fill in the info
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is easy and they excellent tax expert. well this is my 6th time i am filling from turbo tax. i am very pleased with services. the expert name gilbert, James and so on have guided me through my beginning to end of the tax return. i was rejected from federal return to state return but that was my fault as i entered the wrong EIN number that got from my new employer later i again ask him the right EIN number and again efile it. So that is the summory of this time with turbo tax. Thanks.
Date published: 2023-04-17
Rated 4 out of 5 by from Great patience and helpfulness via chat and phone Great patience and assistance via chat and telephone with Jeniffer, and then again with David with problems on missing info and filing problems
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1632