TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Easy It was a quick and easy experience. I had misplaced my password and was able to recover it.
Date published: 2021-09-16
Rated 2 out of 5 by from not as easy as expected a lots of hiccups. a lots of miscalculations having to go back and forth. some jargons/form numbers that i had to google search. hope things will improve next year.
Date published: 2021-09-16
Rated 2 out of 5 by from Time to move on... Technology has changed a lot in the last 20 years. Unfortunately, TurboTax hasn't. The 1998 version of TurboTax was glitchy... and the 2020 version is... still glitchy. It's annoying to navigate. State taxes are extra, and they're a joke. I'm looking for something else.
Date published: 2021-09-16
Rated 4 out of 5 by from Thanks Great..,..........................................
Date published: 2021-09-16
Rated 5 out of 5 by from User Friendly in ALL tax Situations Turbo Tax is an AWESOME "Do It Yourself" software that makes filing your taxes SUPER EASY! It helps you and guides you through all of your deductions and gives you the opportunity to research more of the information if you need it. It is the DIY solution and is just as professional and accurate as having them done and paying two to three times. A+++++ ALL THE WAY
Date published: 2021-09-16
Rated 5 out of 5 by from Made it Easy to do your tax I have been using Turbo tax for many years. Love it!
Date published: 2021-09-16
Rated 5 out of 5 by from Very good It was very simple and convenient and I recommend it to all my friends
Date published: 2021-09-16
Rated 5 out of 5 by from David renewed my faith in moving from over 15 year David helped me see that my private CPA and years b4 with Arthur Andersen and not necessary with this type of filing
Date published: 2021-09-15
Rated 1 out of 5 by from turbo tax was terrible Right from the start could not load turbo tax business. It would lock up on a white screen. After numerous attempts and wasted hours contacted Turbo Tax support. Support had me make many changes on my PC and was then was able to load software but again much wasted time. Was able to complete my taxes but when I attempted to E-File I got an error message which stated "We're experiencing Internet transmission problems. Your transmission did not go through. Intuit's electronic filing center did not receive your returns. After several days of searching for a fix I contact tech support. Again many changes made to Laptop with no resuts. I was told that the problem was in my modem so we rebooted still the same error message. Took my laptop to a friend connected to her router and attempted to E-file. No luck I guess my modem was not the problem. Not a happy camper!!!
Date published: 2021-09-15
Rated 1 out of 5 by from What a Nightmare!! Spent a total of 4 hours on the phone with tech support because Turbo Tax Federal and State would not download. Had to continue to adjust display settings to get it to work.
Date published: 2021-09-15
All TurboTax® Offerings Reviews - Page 164
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy It was a quick and easy experience. I had misplaced my password and was able to recover it.
Date published: 2021-09-16
Rated 2 out of 5 by from not as easy as expected a lots of hiccups. a lots of miscalculations having to go back and forth. some jargons/form numbers that i had to google search. hope things will improve next year.
Date published: 2021-09-16
Rated 2 out of 5 by from Time to move on... Technology has changed a lot in the last 20 years. Unfortunately, TurboTax hasn't. The 1998 version of TurboTax was glitchy... and the 2020 version is... still glitchy. It's annoying to navigate. State taxes are extra, and they're a joke. I'm looking for something else.
Date published: 2021-09-16
Rated 4 out of 5 by from Thanks Great..,..........................................
Date published: 2021-09-16
Rated 5 out of 5 by from User Friendly in ALL tax Situations Turbo Tax is an AWESOME "Do It Yourself" software that makes filing your taxes SUPER EASY! It helps you and guides you through all of your deductions and gives you the opportunity to research more of the information if you need it. It is the DIY solution and is just as professional and accurate as having them done and paying two to three times. A+++++ ALL THE WAY
Date published: 2021-09-16
Rated 5 out of 5 by from Made it Easy to do your tax I have been using Turbo tax for many years. Love it!
Date published: 2021-09-16
Rated 5 out of 5 by from Very good It was very simple and convenient and I recommend it to all my friends
Date published: 2021-09-16
Rated 5 out of 5 by from David renewed my faith in moving from over 15 year David helped me see that my private CPA and years b4 with Arthur Andersen and not necessary with this type of filing
Date published: 2021-09-15
Rated 1 out of 5 by from turbo tax was terrible Right from the start could not load turbo tax business. It would lock up on a white screen. After numerous attempts and wasted hours contacted Turbo Tax support. Support had me make many changes on my PC and was then was able to load software but again much wasted time. Was able to complete my taxes but when I attempted to E-File I got an error message which stated "We're experiencing Internet transmission problems. Your transmission did not go through. Intuit's electronic filing center did not receive your returns. After several days of searching for a fix I contact tech support. Again many changes made to Laptop with no resuts. I was told that the problem was in my modem so we rebooted still the same error message. Took my laptop to a friend connected to her router and attempted to E-file. No luck I guess my modem was not the problem. Not a happy camper!!!
Date published: 2021-09-15
Rated 1 out of 5 by from What a Nightmare!! Spent a total of 4 hours on the phone with tech support because Turbo Tax Federal and State would not download. Had to continue to adjust display settings to get it to work.
Date published: 2021-09-15
All TurboTax® Offerings Reviews - Page 164