TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from This experience was horrible I had a very bad experience with the first rep assigned to me and was verbally offered a discount which never was brought up of addressed again, no one followed up with me about my situation which was entirely the fault of Turbo Tax. Very disappointed with the service and will never use Turbo Tax again if there is no follow up.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbo tax is very convenient After 60 years of using personal CPAs and in person tax preparation, the convenience and accuracy of using Turbo Tax is a relief. Having the ability to work and dig through records from home where every scrape of information is immediately research-able versus schlepping paper into someone's office is invaluable. Plus, the cost is very reasonable. Second year using TT and satisfied each time.
Date published: 2022-04-26
Rated 5 out of 5 by from Very Helpful Gave me piece of mind knowing that everything will be done properly.
Date published: 2022-04-26
Rated 2 out of 5 by from Once you get a good Rep... Not a lot of confidence in the process. First off, I kept receiving emails telling me to start the process when the process was already 3 steps in. Then, he first rep I was assigned was consistently non-communicative. Maybe he had too much work, if that's the case, Turbo Tax needs to work on their workflow. If my account would have stayed with him, I would have pulled it and gone somewhere else. Once I was reassigned to a new rep, the process was efficient and he was helpful.
Date published: 2022-04-26
Rated 4 out of 5 by from TurboTax - OK TurboTax is fine and relatively easy to use. However, it would be MUCH better were the overall income tax system were much simpler, e.g. change it so that everyone pays the same percentage of his/her/its income - That goes for all income earners including businesses!
Date published: 2022-04-26
Rated 5 out of 5 by from Easy..even with multiple rental properties! Ellen was great to work with. She obviously knows what she is doing and I had great confidence knowing I was going to get the best service possible.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbo Tax Live and Vivian are awesome!! With initial phone call the employee (NOT Vivian) walked us through the estimator and we were told we were getting a refund. When we worked with Vivian, we learned that we actually owed over $1400.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbotax makes my Tax Filing experience so easy. I have been using Turbotax for past 3 years and I think its been helping me to get a bigger refund then if I go to an account and pay more for their service. Turbotax has its own CPA's and they are always very helpful, and answer all of my tax questions.
Date published: 2022-04-26
Rated 5 out of 5 by from Long time user I have used Turbo Tax for many years. Easy to follow.
Date published: 2022-04-26
Rated 5 out of 5 by from I like turbo taxe I love this app and is really simple to use I tried it and is good
Date published: 2022-04-26
All TurboTax® Offerings Reviews - Page 164
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from This experience was horrible I had a very bad experience with the first rep assigned to me and was verbally offered a discount which never was brought up of addressed again, no one followed up with me about my situation which was entirely the fault of Turbo Tax. Very disappointed with the service and will never use Turbo Tax again if there is no follow up.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbo tax is very convenient After 60 years of using personal CPAs and in person tax preparation, the convenience and accuracy of using Turbo Tax is a relief. Having the ability to work and dig through records from home where every scrape of information is immediately research-able versus schlepping paper into someone's office is invaluable. Plus, the cost is very reasonable. Second year using TT and satisfied each time.
Date published: 2022-04-26
Rated 5 out of 5 by from Very Helpful Gave me piece of mind knowing that everything will be done properly.
Date published: 2022-04-26
Rated 2 out of 5 by from Once you get a good Rep... Not a lot of confidence in the process. First off, I kept receiving emails telling me to start the process when the process was already 3 steps in. Then, he first rep I was assigned was consistently non-communicative. Maybe he had too much work, if that's the case, Turbo Tax needs to work on their workflow. If my account would have stayed with him, I would have pulled it and gone somewhere else. Once I was reassigned to a new rep, the process was efficient and he was helpful.
Date published: 2022-04-26
Rated 4 out of 5 by from TurboTax - OK TurboTax is fine and relatively easy to use. However, it would be MUCH better were the overall income tax system were much simpler, e.g. change it so that everyone pays the same percentage of his/her/its income - That goes for all income earners including businesses!
Date published: 2022-04-26
Rated 5 out of 5 by from Easy..even with multiple rental properties! Ellen was great to work with. She obviously knows what she is doing and I had great confidence knowing I was going to get the best service possible.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbo Tax Live and Vivian are awesome!! With initial phone call the employee (NOT Vivian) walked us through the estimator and we were told we were getting a refund. When we worked with Vivian, we learned that we actually owed over $1400.
Date published: 2022-04-26
Rated 5 out of 5 by from Turbotax makes my Tax Filing experience so easy. I have been using Turbotax for past 3 years and I think its been helping me to get a bigger refund then if I go to an account and pay more for their service. Turbotax has its own CPA's and they are always very helpful, and answer all of my tax questions.
Date published: 2022-04-26
Rated 5 out of 5 by from Long time user I have used Turbo Tax for many years. Easy to follow.
Date published: 2022-04-26
Rated 5 out of 5 by from I like turbo taxe I love this app and is really simple to use I tried it and is good
Date published: 2022-04-26
All TurboTax® Offerings Reviews - Page 164