TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Very Helpful I think using Turbotax is very easy. I like the ease and simplicity of it all. If I had to change anything I would just say maybe more written breakdown on things that don't make sense to us folk who know nothing about taxes, other than that easy peasy.
Date published: 2022-04-13
Rated 5 out of 5 by from Satisfied with Turbo Tax Turbo Tax seems to be more seamless and efficient. I no longer have to go back and manually make corrections that should have been programmed into the software. It was virtually painless this year.
Date published: 2022-04-13
Rated 1 out of 5 by from OVERCHARGED FOR NO SERIVE. NOONE HELPED ME WHEN I I AM UPSET I PAID THAT MUCH AND DID NOT GET THE HELP, I WASTED OVER 261.00 FOR NOTHING. I NEED EVERY PENNY I CAN GET. POOR SERVICE!!!!!
Date published: 2022-04-13
Rated 4 out of 5 by from Not too bad Love how easy it was to import data from other places. Everything was also easy to follow along with, and have a decent understanding of why the questions were being asked. Just would like more transparency on the pricing up front.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is very reliable Live support was very knowledgeable and experienced.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax was great for the task. Great. Completed an estate form 1041 and e-filed the same day.
Date published: 2022-04-13
Rated 3 out of 5 by from Worse each year I seem to spend more money and time with Turbo Tax each year. Even though I have my banking through one of the largest banks, my forms still don’t upload easily. I spent more this year and spent over 6 hours trying to work through this including making a call (which turned out to be only “technical support”, but they were very nice). I have used this program for many years, but this is the last.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great! Step by step guidance Great experience with Turbo Tax. I have used Turbo Tax for many years.
Date published: 2022-04-13
Rated 3 out of 5 by from Not as easy to use as in years past. Any comments will have to wait until after the Fed accepts payment.
Date published: 2022-04-13
Rated 3 out of 5 by from Kinda Disappointed this year It was not quite up to its usual level of detailed completeness, with some forms requiring manual entry, and especially not being able to e-file when overrides were used. It would have been nice to know that before going through many hours and multiple levels of troubleshooting!
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1611
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful I think using Turbotax is very easy. I like the ease and simplicity of it all. If I had to change anything I would just say maybe more written breakdown on things that don't make sense to us folk who know nothing about taxes, other than that easy peasy.
Date published: 2022-04-13
Rated 5 out of 5 by from Satisfied with Turbo Tax Turbo Tax seems to be more seamless and efficient. I no longer have to go back and manually make corrections that should have been programmed into the software. It was virtually painless this year.
Date published: 2022-04-13
Rated 1 out of 5 by from OVERCHARGED FOR NO SERIVE. NOONE HELPED ME WHEN I I AM UPSET I PAID THAT MUCH AND DID NOT GET THE HELP, I WASTED OVER 261.00 FOR NOTHING. I NEED EVERY PENNY I CAN GET. POOR SERVICE!!!!!
Date published: 2022-04-13
Rated 4 out of 5 by from Not too bad Love how easy it was to import data from other places. Everything was also easy to follow along with, and have a decent understanding of why the questions were being asked. Just would like more transparency on the pricing up front.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is very reliable Live support was very knowledgeable and experienced.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax was great for the task. Great. Completed an estate form 1041 and e-filed the same day.
Date published: 2022-04-13
Rated 3 out of 5 by from Worse each year I seem to spend more money and time with Turbo Tax each year. Even though I have my banking through one of the largest banks, my forms still don’t upload easily. I spent more this year and spent over 6 hours trying to work through this including making a call (which turned out to be only “technical support”, but they were very nice). I have used this program for many years, but this is the last.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great! Step by step guidance Great experience with Turbo Tax. I have used Turbo Tax for many years.
Date published: 2022-04-13
Rated 3 out of 5 by from Not as easy to use as in years past. Any comments will have to wait until after the Fed accepts payment.
Date published: 2022-04-13
Rated 3 out of 5 by from Kinda Disappointed this year It was not quite up to its usual level of detailed completeness, with some forms requiring manual entry, and especially not being able to e-file when overrides were used. It would have been nice to know that before going through many hours and multiple levels of troubleshooting!
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1611