TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Silvia is Awesome!! I am beyond impressed with my Turbo Tax Live Full Service because my Turbo Tax Expert Silvia exceeded all of my expectations. Silvia is beyond helpful, patient and always made herself available to answer any questions I may have. I will definitely return for this same service next year and hope that Silvia is my Expert again.
Date published: 2022-07-14
Rated 4 out of 5 by from Turbo Tax Review This is my second year so worked easier. There are still some areas that are not intuitive especially worksheet entry vs direct. The help limited to software knowledge not tax knowledge.
Date published: 2022-07-14
Rated 5 out of 5 by from SIMPLE This website is hassle-free and simple. I enjoyed using it!
Date published: 2022-07-14
Rated 5 out of 5 by from Bonnie the CPA at Turbo Tax is awesome! Excellent CPA excellent and fast at being responsive and answering questions, very detailed.
Date published: 2022-07-14
Rated 5 out of 5 by from taxes taxeas are terrible and I like it better when someone else does them for me.
Date published: 2022-07-14
Rated 5 out of 5 by from Great Just need more help when it breaks down your take situation
Date published: 2022-07-14
Rated 5 out of 5 by from Fantastic Service Wonderful experience as always. Live help was wonderful and extremely helpful. The CPA was knowledgeable and helped me understand how to file.
Date published: 2022-07-14
Rated 4 out of 5 by from My TurboTax Live experience was great! Having moved from state to state, I was satisfied with my TurboTax experience and the work I did with my live agent.
Date published: 2022-07-14
Rated 3 out of 5 by from GOOD ONE BIG PROBLEM AREA Normally Turbo Tax is excellent. The handling of a 1031 tax deferred exchange is BAD. You need clear instructions or build in automatic handling. I would not have been able to do the return if I had not read the user comments. Specifically that you do not report the sale but go directly to the exchange. I suspect you do not put a lot of time and effort into this area because it is most likely a rare occurence for TT users.
Date published: 2022-07-14
Rated 5 out of 5 by from Wonderful Easy to follow on line and it is always giving you the chance to review your info before submitting
Date published: 2022-07-14
All TurboTax® Offerings Reviews - Page 162
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Silvia is Awesome!! I am beyond impressed with my Turbo Tax Live Full Service because my Turbo Tax Expert Silvia exceeded all of my expectations. Silvia is beyond helpful, patient and always made herself available to answer any questions I may have. I will definitely return for this same service next year and hope that Silvia is my Expert again.
Date published: 2022-07-14
Rated 4 out of 5 by from Turbo Tax Review This is my second year so worked easier. There are still some areas that are not intuitive especially worksheet entry vs direct. The help limited to software knowledge not tax knowledge.
Date published: 2022-07-14
Rated 5 out of 5 by from SIMPLE This website is hassle-free and simple. I enjoyed using it!
Date published: 2022-07-14
Rated 5 out of 5 by from Bonnie the CPA at Turbo Tax is awesome! Excellent CPA excellent and fast at being responsive and answering questions, very detailed.
Date published: 2022-07-14
Rated 5 out of 5 by from taxes taxeas are terrible and I like it better when someone else does them for me.
Date published: 2022-07-14
Rated 5 out of 5 by from Great Just need more help when it breaks down your take situation
Date published: 2022-07-14
Rated 5 out of 5 by from Fantastic Service Wonderful experience as always. Live help was wonderful and extremely helpful. The CPA was knowledgeable and helped me understand how to file.
Date published: 2022-07-14
Rated 4 out of 5 by from My TurboTax Live experience was great! Having moved from state to state, I was satisfied with my TurboTax experience and the work I did with my live agent.
Date published: 2022-07-14
Rated 3 out of 5 by from GOOD ONE BIG PROBLEM AREA Normally Turbo Tax is excellent. The handling of a 1031 tax deferred exchange is BAD. You need clear instructions or build in automatic handling. I would not have been able to do the return if I had not read the user comments. Specifically that you do not report the sale but go directly to the exchange. I suspect you do not put a lot of time and effort into this area because it is most likely a rare occurence for TT users.
Date published: 2022-07-14
Rated 5 out of 5 by from Wonderful Easy to follow on line and it is always giving you the chance to review your info before submitting
Date published: 2022-07-14
All TurboTax® Offerings Reviews - Page 162