TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Significant decline in quality this year This year, there multiple areas where there were multiple areas where clarification was needed, but sadly lacking. I had to look back in my print screens from last year to understand some sections. When I tried to itemize with medial expenses this year, Turbotax totals showed $4230 more in expenses than I actually had entered. They did not provide explanation as to how they came up with the numbers. In prior years, they would have provided explanations. In another section while I was entering Roth IRA info, and they asked a question about traditional IRA's, but the heading just said "IRA". Because the explanation was inadequate, I researched on my own at length before determining my answer for my Roth IRA (because I was still in that section), only to find on an other section in smaller print, the term "traditional" was used next to that question. Then they continued on with the rest of the questions for my Roth IRA. Very frustrating indeed! Next year, I hope Turbo Tax restores to the quality of prior years.
Date published: 2022-04-15
Rated 1 out of 5 by from Business ABSOLUTELY HORRIBLE I have used Turbotax for personal for myself and parents for 15+yrs and been very satisfied. My mom passed away in 2021 and had to file a 1041 Estate form. A simple document (easier than 1040) - yet I had to by the $185 Business to do it ! Ok fine if it works -- however this version does not import from the brokerage - I had to manually enter all the stock sells out of the trust. For many of the questions they provide almost no help - unlike the 1040-- this is just a halfbaked knock off and they are putting their effort into the mainstay 1040. THEN I got to filing and it only has about 15 states - THEY COULD HAVE TOLD ME THIS Before I bought it. I was fine with paying extra but didn't want to reenter everything again and paper file. On hold for 40 and the answer was no help. Net -- all manual - no help - no state and $185 (outrageous), Very disappointed. (rating on the 1040 - 4-5 stars)
Date published: 2022-04-15
Rated 5 out of 5 by from Easy Process It was easy to complete all the necessary information and submit my taxes. Did not take too long.
Date published: 2022-04-15
Rated 5 out of 5 by from excellent good job excellent fantastic excellent fantastic good job
Date published: 2022-04-15
Rated 5 out of 5 by from Lovely Turbo tax is a wonderful product. Tax filing was easy.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great! I was later in the game to file this year and was nervous about completing it but Turbo Tax made it easy, encouraging and simple to file! I also appreciated that I had live help if needed!
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax No. 1 Been using it for 8 years and simply love it. So easy to use. Best there is.
Date published: 2022-04-15
Rated 5 out of 5 by from amazing amazing amazing amazing amazing amazing amazing amazing
Date published: 2022-04-15
Rated 4 out of 5 by from Easy to understand and follow I needed to ask a question and received the answer within three minutes.
Date published: 2022-04-15
Rated 5 out of 5 by from easy, quick, expert advise and saves money I have used Turbo Tax for the last 3 years, It has taught me a lot about taxes and has been helpful going forward as to what to look for when adding deductions and how to record keep for next year. Plus, I have saved doing it myself.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1609
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Significant decline in quality this year This year, there multiple areas where there were multiple areas where clarification was needed, but sadly lacking. I had to look back in my print screens from last year to understand some sections. When I tried to itemize with medial expenses this year, Turbotax totals showed $4230 more in expenses than I actually had entered. They did not provide explanation as to how they came up with the numbers. In prior years, they would have provided explanations. In another section while I was entering Roth IRA info, and they asked a question about traditional IRA's, but the heading just said "IRA". Because the explanation was inadequate, I researched on my own at length before determining my answer for my Roth IRA (because I was still in that section), only to find on an other section in smaller print, the term "traditional" was used next to that question. Then they continued on with the rest of the questions for my Roth IRA. Very frustrating indeed! Next year, I hope Turbo Tax restores to the quality of prior years.
Date published: 2022-04-15
Rated 1 out of 5 by from Business ABSOLUTELY HORRIBLE I have used Turbotax for personal for myself and parents for 15+yrs and been very satisfied. My mom passed away in 2021 and had to file a 1041 Estate form. A simple document (easier than 1040) - yet I had to by the $185 Business to do it ! Ok fine if it works -- however this version does not import from the brokerage - I had to manually enter all the stock sells out of the trust. For many of the questions they provide almost no help - unlike the 1040-- this is just a halfbaked knock off and they are putting their effort into the mainstay 1040. THEN I got to filing and it only has about 15 states - THEY COULD HAVE TOLD ME THIS Before I bought it. I was fine with paying extra but didn't want to reenter everything again and paper file. On hold for 40 and the answer was no help. Net -- all manual - no help - no state and $185 (outrageous), Very disappointed. (rating on the 1040 - 4-5 stars)
Date published: 2022-04-15
Rated 5 out of 5 by from Easy Process It was easy to complete all the necessary information and submit my taxes. Did not take too long.
Date published: 2022-04-15
Rated 5 out of 5 by from excellent good job excellent fantastic excellent fantastic good job
Date published: 2022-04-15
Rated 5 out of 5 by from Lovely Turbo tax is a wonderful product. Tax filing was easy.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great! I was later in the game to file this year and was nervous about completing it but Turbo Tax made it easy, encouraging and simple to file! I also appreciated that I had live help if needed!
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax No. 1 Been using it for 8 years and simply love it. So easy to use. Best there is.
Date published: 2022-04-15
Rated 5 out of 5 by from amazing amazing amazing amazing amazing amazing amazing amazing
Date published: 2022-04-15
Rated 4 out of 5 by from Easy to understand and follow I needed to ask a question and received the answer within three minutes.
Date published: 2022-04-15
Rated 5 out of 5 by from easy, quick, expert advise and saves money I have used Turbo Tax for the last 3 years, It has taught me a lot about taxes and has been helpful going forward as to what to look for when adding deductions and how to record keep for next year. Plus, I have saved doing it myself.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1609