TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbotax a Little More Difficult to Use This Year TurboTax seemed a little more glitchy this year. It was not as intuitive as it has been in previous years. The explanations provided were more oriented to a CPA rather than an average user. It got the job done, but I had to call for help a few times.
Date published: 2021-05-11
Rated 5 out of 5 by from TuurboTax is the Best... yes ..... .... ... .... ..... ...... ...... ..... ...
Date published: 2021-05-11
Rated 3 out of 5 by from Tubo tax is getting worse Just barely usable. The questions are vague and it's hard to figure out details. Too many product sales going on. Next year will go somewhere else after 20 years with turbo tax
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo tax is I’m so not technically smart and it may of took me few tries to complete , but your system is easy to file on . Your hel center was a godsend
Date published: 2021-05-11
Rated 5 out of 5 by from Love it.So easy! Thorough and perfect for my needs as a small business owner
Date published: 2021-05-11
Rated 3 out of 5 by from A little disappointed with Turbo Tax this year. I have been using TurboTax for many years. For the most part the experience was as in previous years, clear instructions to walk through my tax situation and ease of entry of all relevant data. Except when it came to subjects related to employee stock related to RSUs. This year the walk through included specific questions related to selling stocks acquired via company stock plans. By following the prompts, Turbo Tax led me down a path where it incorrectly decided I needed to pay AMT and therefore a huge additional tax payment. Only after many hours of research, and finally finding a help link where it indicated that normally you do not need to select that a stock sale was from a corporate stock plan, did it correctly calculate the tax liability. The entire point of using Turbo Tax is how the tool uses simple questions to guide you down the right path. In this case Turbo Tax completely failed causing me to spend many extra hours to understand what was actually required. First time unhappy after over 20 years of using Turbo Tax.
Date published: 2021-05-11
Rated 2 out of 5 by from Expensive It’s great in remembering me but over the years it’s become way to expensive!
Date published: 2021-05-11
Rated 5 out of 5 by from Much more user friendly than other services! Easy to use. Thanks Turbo Tax. I am sold for the next year at least!
Date published: 2021-05-11
Rated 5 out of 5 by from The ONLY way to go!! The customer service was beyond incredible. I had to talk on the phone 3 times to different individuals and EVERY single one of them was nice and extremely helpful.
Date published: 2021-05-11
Rated 5 out of 5 by from awesome awesome it was so easy to do thankyou guys so so much
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1602
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbotax a Little More Difficult to Use This Year TurboTax seemed a little more glitchy this year. It was not as intuitive as it has been in previous years. The explanations provided were more oriented to a CPA rather than an average user. It got the job done, but I had to call for help a few times.
Date published: 2021-05-11
Rated 5 out of 5 by from TuurboTax is the Best... yes ..... .... ... .... ..... ...... ...... ..... ...
Date published: 2021-05-11
Rated 3 out of 5 by from Tubo tax is getting worse Just barely usable. The questions are vague and it's hard to figure out details. Too many product sales going on. Next year will go somewhere else after 20 years with turbo tax
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo tax is I’m so not technically smart and it may of took me few tries to complete , but your system is easy to file on . Your hel center was a godsend
Date published: 2021-05-11
Rated 5 out of 5 by from Love it.So easy! Thorough and perfect for my needs as a small business owner
Date published: 2021-05-11
Rated 3 out of 5 by from A little disappointed with Turbo Tax this year. I have been using TurboTax for many years. For the most part the experience was as in previous years, clear instructions to walk through my tax situation and ease of entry of all relevant data. Except when it came to subjects related to employee stock related to RSUs. This year the walk through included specific questions related to selling stocks acquired via company stock plans. By following the prompts, Turbo Tax led me down a path where it incorrectly decided I needed to pay AMT and therefore a huge additional tax payment. Only after many hours of research, and finally finding a help link where it indicated that normally you do not need to select that a stock sale was from a corporate stock plan, did it correctly calculate the tax liability. The entire point of using Turbo Tax is how the tool uses simple questions to guide you down the right path. In this case Turbo Tax completely failed causing me to spend many extra hours to understand what was actually required. First time unhappy after over 20 years of using Turbo Tax.
Date published: 2021-05-11
Rated 2 out of 5 by from Expensive It’s great in remembering me but over the years it’s become way to expensive!
Date published: 2021-05-11
Rated 5 out of 5 by from Much more user friendly than other services! Easy to use. Thanks Turbo Tax. I am sold for the next year at least!
Date published: 2021-05-11
Rated 5 out of 5 by from The ONLY way to go!! The customer service was beyond incredible. I had to talk on the phone 3 times to different individuals and EVERY single one of them was nice and extremely helpful.
Date published: 2021-05-11
Rated 5 out of 5 by from awesome awesome it was so easy to do thankyou guys so so much
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1602